酒店回复: It is clear that we fell short of your expectations and our own standards. So, we will speak with all departments to see how we can make it a better experience. Thank you for your feedback!!
5.0分
其他
原文
翻译提供方：Google
出色的
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酒店回复: Thank you so much for the nice review! We hope to see you again soon!
2.0分
其他
Worn out mattresses, roach infested. breakfast buffet pitiful. Looks like the owner has just given up.
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酒店回复: It is clear that we fell short of your expectations and our own standards. So, we will speak with all departments to see how we can make it a better experience. Thank you for your feedback!!
3.0分
其他
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Rude staff
Floors felt sticky and there was mold on the roof. The bed sagged really bad in the middle and felt like I was being folded in half. Check out is 11am but I was sleeping at 8:20am and the staff just opened the door and walked in. No apologies or anything. They did it again at 9:30am while I was getting dressed. No knock or announcement. When I said something she said the room says vacant however, they should have known it wasn’t vacant when they barged in at 8:20am
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酒店回复: It is clear that we fell short of your expectations and our own standards. So, we will speak with all departments to see how we can make it a better experience. Thank you for your feedback!!
1.0分
情侣出游
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Unfortunately, my experience was terrible. The door to my room didn’t lock properly, and there was a creepy door in the middle of the rooms. After a long drive, we found out that there was no water for a shower. The photos online were misleading, and if we could give this hotel zero stars, we absolutely would.
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酒店回复: It is clear that we fell short of your expectations and our own standards. So, we will speak with all departments to see how we can make it a better experience. Thank you for your feedback!!
1.0分
家庭亲子
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A terrible roadside hotel, it doesn't even deserve a single star. The pictures shown online and on ******* are misleading and unrealistic. The staff is rude. The breakfast, which consisted of waffles and ciriel, was removed at 9:05 am, and the staff didn't inform the customer that breakfast would be removed at 9:05 am. We booked the hotel for two days and barely stayed one night. The pillows and bed were terrible. The two dogs in the next room were barking incessantly, making it impossible to sleep. We told them we would be leaving the hotel in the morning and wanted a refund, but the hotel said they couldn't. ******* said they would give us a $75 credit for later. We told them it was the hotel's fault we left and that they should refund us for the day we didn't stay, but no one listened to me and they charged us for the breakfast and the room we didn't have. I emailed the manager about this, but I haven't heard back. Please don't go to this hotel with any peace of mind. If you are going to buy tickets from *******, think twice. I will stop booking with ******* because they do not stand behind their customers. As a regular traveler, I will stop buying tickets from ******* from now on.
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酒店回复: It is clear that we fell short of your expectations and our own standards. So, we will speak with all departments to see how we can make it a better experience. Thank you for your feedback!!
5.0分
其他
COMFORTABLE CLEAN AND RELAXING
Great experience and awesome Staff! I come twice a month for travel.
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酒店回复: WOW! Thank you so much for the wonderful review! We can't wait to see you next time!
1.0分
其他
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I was put in a room with the tiniest of air conditioners and did not cool off the room. To be fair, they did try to put me in a different room, but not what I requested. They did refund my money so customer service is great. property itself needs a little more updating.
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酒店回复: It is clear that we fell short of your expectations and our own standards. So, we will speak with all departments to see how we can make it a better experience. Thank you for your feedback!!
3.0分
其他
The floor was filthy. My husband and I had black feet. They were good about bringing in clean towels everyday
酒店回复: Thank you for taking the time to provide us feedback!
3.0分
其他
The location was convenient for our purposes. Staff was nice but the property itself was not at the level we expected.
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酒店回复: It is clear that we fell short of your expectations and our own standards. So, we will speak with all departments to see how we can make it a better experience. Thank you for your feedback!!
门没有关，biracios 的气氛
出色的
Worn out mattresses, roach infested. breakfast buffet pitiful. Looks like the owner has just given up.
Rude staff
Floors felt sticky and there was mold on the roof. The bed sagged really bad in the middle and felt like I was being folded in half. Check out is 11am but I was sleeping at 8:20am and the staff just opened the door and walked in. No apologies or anything. They did it again at 9:30am while I was getting dressed. No knock or announcement. When I said something she said the room says vacant however, they should have known it wasn’t vacant when they barged in at 8:20am
Unfortunately, my experience was terrible. The door to my room didn’t lock properly, and there was a creepy door in the middle of the rooms. After a long drive, we found out that there was no water for a shower. The photos online were misleading, and if we could give this hotel zero stars, we absolutely would.
A terrible roadside hotel, it doesn't even deserve a single star. The pictures shown online and on ******* are misleading and unrealistic. The staff is rude. The breakfast, which consisted of waffles and ciriel, was removed at 9:05 am, and the staff didn't inform the customer that breakfast would be removed at 9:05 am. We booked the hotel for two days and barely stayed one night. The pillows and bed were terrible. The two dogs in the next room were barking incessantly, making it impossible to sleep. We told them we would be leaving the hotel in the morning and wanted a refund, but the hotel said they couldn't. ******* said they would give us a $75 credit for later. We told them it was the hotel's fault we left and that they should refund us for the day we didn't stay, but no one listened to me and they charged us for the breakfast and the room we didn't have. I emailed the manager about this, but I haven't heard back. Please don't go to this hotel with any peace of mind. If you are going to buy tickets from *******, think twice. I will stop booking with ******* because they do not stand behind their customers. As a regular traveler, I will stop buying tickets from ******* from now on.
COMFORTABLE CLEAN AND RELAXING
Great experience and awesome Staff! I come twice a month for travel.
I was put in a room with the tiniest of air conditioners and did not cool off the room. To be fair, they did try to put me in a different room, but not what I requested. They did refund my money so customer service is great. property itself needs a little more updating.
The floor was filthy. My husband and I had black feet. They were good about bringing in clean towels everyday
The location was convenient for our purposes. Staff was nice but the property itself was not at the level we expected.