酒店回复: Thank you for your feedback. The room described is our Metro King which is the one that was booked. It is modeled after a European Style design. I am sorry you did not agree with the layout. Please note we only hold 50 per night for incidental charges which is a standard in the industry as a way of covering any additional charges you may incur during your stay with us. If unused these funds are returned back to the card. Parking is noted on all of our booking sites.Again, we apologize if there was any confusion and hope you may reconsider joining us again in the future.
酒店回复: Our apologies for the issues encountered during your stay with us. We hope we have another opportunity to serve you in the future.
2.0分
其他
原文
翻译提供方：Google
客户服务的真正定义
卓越的客户服务。但是，
淋浴需要深度清洁。
我对浴室的清洁程度非常失望。
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酒店回复: Our apologies for the condition of the bathroom. Thank you for sharing this feedback with us.
5.0分
朋友出游
The staff was so nice and polite and made sure we had everything we requested. Thank you all so much
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酒店回复: Thank you so much for the kind words! We’re thrilled to hear our team helped make your experience a great one. It was truly our pleasure to take care of you—and we hope to welcome you back again soon! 😊💫
5.0分
朋友出游
Very clean. Staff was very friendly and helpful. Will definitely stay again!
5.0分
情侣出游
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One of my favorite properties I’ve stayed at. Very nice and clean. I love the cameras in the hallways, that did make me feel safer. I love the dark aesthetic in the halls too lol. I would definitely recommend. Check-in was okay.. there should’ve been two desk agents especially around check-in time.
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酒店回复: Wow – what an awesome review! We're so glad to hear you loved your stay with us. The clean vibes, the hallway cameras (safety first!), and our moody dark aesthetic — you totally got the vibe, and we love that! 😎Thanks also for the heads-up about check-in. You're right — it can get a little busy during peak times, and we’re working on making that smoother so it matches the rest of the experience.We’d love to have you back anytime — and next time, it’ll be an even smoother ride from start to finish. 🚀
1.0分
其他
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Worst Birthday Stay Ever!
Horrible Stay! The refrigerator was not working and the slide bathroom door in my room was jamming, therefore we couldn’t get in and out of the bathroom. I called the front desk in which I spoke with (Tanisha); maintenance came, but did not fix the door. I called back to the front desk letting (Tanisha) know it wasn’t fixed and she had and attitude. Tanisha is rude and unprofessional; She does not need to be in management! Things were better when Chris was there!
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酒店回复: Thank you for your feedback. We’re sorry to hear that your stay did not meet your expectations.While our records show that maintenance promptly responded to your concerns and found no functional issues with the refrigerator or bathroom door, we do apologize if you felt these items were not up to your standards. We also regret that we were unable to honor your request for a complimentary room, free parking, or a cheaper rate from what you booked as we did not find grounds to justify doing so based on the reported issues.Regarding your interaction with our team member, Tanisha, we understand that perceptions can vary, but we stand behind our staff and their efforts to assist guests professionally—even in challenging situations.We appreciate your comments and will continue working to ensure that all guests have a positive and comfortable experience with us.
4.0分
情侣出游
There was an ozone machine on and I couldn’t breathe but when we asked to swap rooms at the front desk they were super nice about it
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酒店回复: Thank you for bringing this to our attention, and I sincerely apologize for the discomfort you experienced due to the ozone machine. I’m glad to hear that our front desk team was able to assist you promptly and kindly with a room change. We appreciate your understanding, and we’ll make sure to be more mindful of such situations in the future. See you again!!
5.0分
其他
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It was a great day The representative at the desk who had a great personality very patient. My key just didn’t work on the elevator or my room so that was a bit frustrating but outside of that it was an excellent experience 10 out of 10 I would definitely stay again.
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酒店回复: Thank you so much for your thoughtful feedback! We're thrilled to hear you had a great day and that our front desk representative made a positive impression—that patience and personality go a long way! 😊We’re sorry to hear about the key issue and appreciate your understanding. We'll definitely look into that to ensure a smoother experience next time. Can’t wait to welcome you back for another 10/10 stay! 🌟
干净的商务酒店，空调老旧，早饭不错
酒店本身非常干净整洁。不过房间相当小。浴室与房间不是分开的，这点让我不太满意，淋浴间很小，但有花洒淋浴头。浴室里没有水槽，所以你得去厨房洗漱，因为厨房里只有水槽。酒店收取 150 美元的杂费，这笔费用会加在房费上（这是我入住前才知道的），停车费是每晚 19 美元。员工并不刻薄，但也不是很友好，就那样。酒店所在的区域非常方便。它靠近周边购物中心和许多餐饮场所/景点。我不会再住在这里了，但住一天还是不错的。如果你住的时间更长，可能会很无聊，因为这里没有游泳池或热水浴缸。此外，即使我拿到了新钥匙卡，健身房的门也从未打开过。
房间清洁本来可以做得更好。枕头上和浴室里都是头发，浴室地板上有水，水都变成棕色了；房间里有蚂蚁！门卡住了。情况很糟糕，所以我不得不换房间。前台的女士（Nan）非常乐于助人。
客户服务的真正定义
卓越的客户服务。但是，
淋浴需要深度清洁。
我对浴室的清洁程度非常失望。
The staff was so nice and polite and made sure we had everything we requested. Thank you all so much
Very clean. Staff was very friendly and helpful. Will definitely stay again!
One of my favorite properties I’ve stayed at. Very nice and clean. I love the cameras in the hallways, that did make me feel safer. I love the dark aesthetic in the halls too lol. I would definitely recommend. Check-in was okay.. there should’ve been two desk agents especially around check-in time.
Worst Birthday Stay Ever!
Horrible Stay! The refrigerator was not working and the slide bathroom door in my room was jamming, therefore we couldn’t get in and out of the bathroom. I called the front desk in which I spoke with (Tanisha); maintenance came, but did not fix the door. I called back to the front desk letting (Tanisha) know it wasn’t fixed and she had and attitude. Tanisha is rude and unprofessional; She does not need to be in management! Things were better when Chris was there!
There was an ozone machine on and I couldn’t breathe but when we asked to swap rooms at the front desk they were super nice about it
It was a great day The representative at the desk who had a great personality very patient. My key just didn’t work on the elevator or my room so that was a bit frustrating but outside of that it was an excellent experience 10 out of 10 I would definitely stay again.