酒店回复: Hello Timothy,Thank you for your feedback. We appreciate you bringing these issues to our attention, as they are vital for us to understand our guests' experiences. Your comments regarding the cleanliness and maintenance of your room will be shared with the relevant team members to address. We value your insights and hope you will consider giving us another opportunity in the future to provide you with a more comfortable stay.
酒店回复: Hello Justin,Thank you for sharing your feedback. We appreciate your comments regarding the breakfast selection and the maintenance of the pool and hot tub. Your experience with our staff is important to us, and we take these observations seriously. We aim to provide a welcoming atmosphere for all guests and will make note of your concerns. We hope that you consider giving us another chance in the future to improve your experience.
酒店回复: Hello Marissa,Thank you for your feedback regarding your recent stay. We take cleanliness very seriously, and we apologize that your experience did not reflect our standards. Your concerns have been noted and will be shared with the appropriate teams for further review. We strive to provide a positive experience for all our guests, and your input is valuable in helping us improve our services. Thank you for bringing this to our attention.
酒店回复: Dear Guest,We appreciate you taking the time to share your feedback. Cleanliness and safety are of utmost importance, and your comments regarding the hallways, door issues, and overall maintenance will be shared with the appropriate team for review. We understand how these factors can impact your experience and take all guest feedback seriously. Thank you for bringing these matters to our attention, as we strive to provide a more enjoyable stay for all guests in the future.
酒店回复: Hello Shawna,We appreciate your feedback and are sorry to hear about the challenges you faced during your stay. Your experience regarding the room availability and cleanliness is not what we aim to provide our guests. We will share your comments with management for review. Thank you for bringing this to our attention, and we wish you the best in your future travels.
酒店回复: Hello Tammy,Thank you for sharing your experience. We appreciate your feedback regarding the amenities and accessibility challenges you encountered. Your comments about the pool cleanliness and the front door lock procedure will be noted for our team’s review. We strive to improve our guest experience and ensure proper communication and maintenance for future stays. Your insights are invaluable to us as we work towards enhancing our services.
酒店回复: Hello Heidi, Thank you for sharing your experience. We understand how important a smooth check-in and amenities are during your stay. Your feedback about the check-in process and hot tub temperature has been noted for future improvements. While we cannot address the specifics of your refund, we appreciate your patience and understanding as this is processed. We hope you’ll consider visiting us again in the future for a more pleasant experience.
酒店回复: Hello elizabeth, Thank you for sharing your experience. We strive to provide a pleasant stay for all our guests, and we're glad to hear that our team was accommodating. Your feedback regarding room cleanliness will be shared with our housekeeping team to ensure improvements are made. We invite you to connect directly with hotel management to discuss your concerns further. We appreciate your understanding and hope you'll consider giving us another chance in the future.
非常干净。早餐选择不多，但味道不错。
早餐乱糟糟的，没有存货（没有咖啡杯），前台和早餐区都空无一人。牛奶壶空了，几乎没有什么选择，也几乎空了。房间里的浴室门摇摇晃晃，热水浴缸周围积满了四英寸厚的污垢，水面上漂浮着死皮。泳池很脏，池底都能看到污垢。泳池区没有毛巾。酒店外面杂草丛生。
吹风机坏了，酒店里的地板也没人吸尘。我们家有一台冰箱，用来冷冻食物和饮料，但当我们把冰箱温度调低时，积冰就会漏到地毯上。我住了5个晚上，他们从来没来打扫、吸尘或换垃圾。我不得不打电话叫人送新的干净毛巾。
就是这样，一分价钱一分货。早餐只有两种麦片或一个华夫饼，没什么实质内容；泳池和热水浴缸氯气过量；没有电梯；工作人员也不太友好——如果你需要和他们说话或有什么需要，他们似乎会很不耐烦。
一到房间，我就发现好几处不干净的地方，包括污渍、灰尘、油渍，门上还留着前房客的纸巾等等。我有照片和视频为证，我对此非常不满。
说实话，我现在真的害怕住在这里，因为感觉非常不干净，就像工作人员除了整理床铺什么都没做一样。所有频繁接触的表面都没有清洁。到处都是明显的脏污痕迹。我对房间的状况感到恶心。旅行社拒绝退款，甚至拒绝承认我们房间存在的问题。
我再也不会住这里了。一家酒店竟然允许如此糟糕的清洁工作发生，并且雇佣如此懒惰无能的员工，他们应该感到羞耻。这家酒店应该关门大吉。
不太好。走廊里弥漫着一股屎和烟味。酒店的门大部分时间都关着。门钥匙一半时间都打不开，所以我们不得不不停地去前台求助。镜子上贴着胶带。门上的插销也掉了，孩子们待在那里让我们感到不安全。
我预订并支付了一间特大床房的费用，但不知何故，入住时却显示“不可用”。我入住的房间之前住过的客人入住后，房间还没有打扫干净，所以我又换了一间……最后住的房间至少还算干净，但床非常不舒服。不，我再也不会住这里了。
不太好……
房间本身很干净，但浴室里没有肥皂可以洗手，淋浴间也没有。他们有液体肥皂，但浴室里是空的。我找了个客房服务人员，他马上就给我拿了一些。泳池看起来很脏，而且水太冷了，根本进不去！！！前门的锁很奇怪，是下班后才能进入大楼的。没有任何地方张贴任何说明。你根本进不去！前台也没人告诉你，所以如果大堂里没有人知道这个窍门，你就只能困在楼里了！我喜欢锁门这个主意，他们只需要张贴说明，或者确保前台有人！
我们到达时，柜台的那位先生开始费力地为客人办理入住。从我们进门到离开柜台去房间，一共花了45分钟，另外两位客人又回来换房间，因为这位先生把他们安排到了已经有其他人入住的房间里。
我们终于回到房间，房间很干净，但是当我去放冰块的时候，冰箱已经结冰了。之后我们准备去热水浴缸放松一下，但进去的时候，水温最多也就温热一点。因为这是我们入住期间最想做的事情之一，所以我们要求退款，以便去其他地方。他们同意退还房费，但说需要2到3天才能退回到我的账户。我们还在等退款。
我拿错了房间钥匙，撞见了别人。后来他们给了我一个新房间，浴室很脏——用过的毛巾到处乱扔，马桶很脏，垃圾桶后面堆满了垃圾。一切都令人作呕。管理人员/客服人员非常友好，并向我们道歉。他们承诺会帮助我们并进行赔偿，但至今没有收到任何消息。