Staff was amazing, valet was excellently and not pricey, the on site restaurant was great! We will be back for the governor suit
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酒店回复: Thank you so much for your kind review! We're thrilled to hear you had a great experience with us. Our team works hard to create a welcoming and comfortable stay for all our guests, and it’s always wonderful to know we’ve met that goal.
5.0分
其他
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Property was very nice. Rooms were very spacious and accommodating. Staff were friendly and helpful. Convenient location. Valet parking or park across street in garage on weekends for free. Very pleased
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酒店回复: Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed the property, found the rooms spacious and comfortable, and had such positive interactions with our team. It’s great to know our location and parking options added convenience to your stay as well.We truly appreciate you choosing to stay with us and are delighted to hear you were very pleased with your experience. We look forward to welcoming you back again soon!
5.0分
其他
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Very nice hotel. Great staff. Especially Will at Desk and Bill at Valet Chancellor suite was roomy and clean. Robes and slippers would make it even better hint hint
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酒店回复: Thank you so much for your kind review! We're thrilled to hear you had a great experience with us. Our team works hard to create a welcoming and comfortable stay for all our guests, and it’s always wonderful to know we’ve met that goal.
4.0分
其他
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The hotel was hosting a large engagement party that tended to take staff away from their regular positions. We had to wait longer at the front desk and the bar was closed due to the party which is just poor planning. The lobby had a very unpleasant smell of butterscotch.
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酒店回复: Thank you for sharing your experience with us. We’re glad you took the time to provide this feedback, and we sincerely apologize for the inconveniences you encountered during your stay.Hosting a large event should never detract from our ability to serve our hotel guests, and we’re sorry that staffing was impacted in a way that caused longer wait times at the front desk. The bar closure during your visit was also not ideal, and we agree that better planning and communication should have been in place to prevent this disruption.We also apologize for the unpleasant smell you noticed in the lobby. That is certainly not the atmosphere we aim to provide, and we appreciate you bringing it to our attention so we can address it promptly.Your feedback is valuable, and we will be reviewing these concerns with our team to ensure a smoother and more consistent experience moving forward. Thank you again for letting us know, and we hope you’ll consider giving us another opportunity to provide the level of service you expect and deserve.
5.0分
家庭亲子
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Hotel is in a nice & central area. The area is walkable & very cute. Lots of restaurants & shops. Beautiful hotel. Clean with spacious rooms. Staff were very friendly. Had complimentary coffee, tea, hot cocoa every morning.
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酒店回复: Thank you for your wonderful review! We’re delighted you enjoyed our central location, the charming walkable area, and the friendly service from our staff. It’s great to hear that the spacious rooms and complimentary morning beverages added to your experience. We look forward to welcoming you back soon!
3.0分
家庭亲子
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The facility was clean. We turned the heater on and set the smoke alarm off. The room filled with smoke. We had to switch to a new room and keep the heater off. I don't think they wanted the vents through the summer months. We paid $45 in parking fees for 2 nights - $100 hold on my credit card that should be returned within 7 days of check out when we paid for the room in its entirety 2 months prior. We went thinking the trip was paid for and just having unexpected charges were inconvenient.
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酒店回复: Thank you for taking the time to share your experience with us. We're glad to hear you found the facility clean, but we sincerely apologize for the inconvenience you encountered with the heater and the unexpected smoke alarm issue. That’s certainly not the experience we want our guests to have, and we’ve already brought this to the attention of our maintenance team to ensure its properly addressed.
5.0分
其他
Clean rooms with a touch of sophistication and charm! Highly recommend this hotel!
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酒店回复: Thank you so much for your kind review! We're thrilled to hear you had a great experience with us. Our team works hard to create a welcoming and comfortable stay for all our guests, and it’s always wonderful to know we’ve met that goal.
4.0分
其他
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The room was nice, the property was nice, but the air conditioning was a wall unit, and it was very loud. Also there was a coffee maker in the room but no coffee and no cups. Staff was helpful.
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酒店回复: Thank you for taking the time to share your experience with us! We're glad to hear you enjoyed the room and the property overall, and that our staff was helpful during your stay. We apologize for the inconvenience with the air conditioning unit and the missing coffee and cups,this isn’t the experience we aim to provide. Your feedback is very helpful, and we’ll make sure it’s addressed with our team. We hope to have the chance to welcome you back for an even better stay next time!
5.0分
其他
Everything was great, but the $22 for valet parking. In the past, there were city lots nearby, but those have been closed
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酒店回复: Thank you so much for your kind review! We're thrilled to hear you had a great experience with us. Our team works hard to create a welcoming and comfortable stay for all our guests, and it’s always wonderful to know we’ve met that goal.
5.0分
其他
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The historic charm of The Morgan Hotel cannot be ignored. Walking into the ballroom felt magical, something between Hogwarts and a fairytale where I could easily envision a Cinderella style wedding.
The staff went above and beyond with their politeness and knowledge of the local area, making us feel both welcomed and well cared for. The valet service was equally outstanding, very accommodating and genuinely polite.
Our room was spacious with a wonderful retro feel that added another layer of character to our stay. It is a place that makes you smile with its old world touches blended with modern comfort.
Being right next to West Virginia University, the area is filled with college students, yet every student we encountered was polite, respectful, and simply going about their day. The energy of the town mixed with the historic elegance of the hotel created a truly memorable experience.
I would highly recommend The Morgan Hotel to anyone visiting Morgantown, whether for history, comfort, or just a special getaway
we would definitely stay there again
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酒店回复: Thank you so much for your kind review! We're thrilled to hear you had a great experience with us. Our team works hard to create a welcoming and comfortable stay for all our guests, and it’s always wonderful to know we’ve met that goal.
Staff was amazing, valet was excellently and not pricey, the on site restaurant was great! We will be back for the governor suit
Property was very nice. Rooms were very spacious and accommodating. Staff were friendly and helpful. Convenient location. Valet parking or park across street in garage on weekends for free. Very pleased
Very nice hotel. Great staff. Especially Will at Desk and Bill at Valet Chancellor suite was roomy and clean. Robes and slippers would make it even better hint hint
The hotel was hosting a large engagement party that tended to take staff away from their regular positions. We had to wait longer at the front desk and the bar was closed due to the party which is just poor planning. The lobby had a very unpleasant smell of butterscotch.
Hotel is in a nice & central area. The area is walkable & very cute. Lots of restaurants & shops. Beautiful hotel. Clean with spacious rooms. Staff were very friendly. Had complimentary coffee, tea, hot cocoa every morning.
The facility was clean. We turned the heater on and set the smoke alarm off. The room filled with smoke. We had to switch to a new room and keep the heater off. I don't think they wanted the vents through the summer months. We paid $45 in parking fees for 2 nights - $100 hold on my credit card that should be returned within 7 days of check out when we paid for the room in its entirety 2 months prior. We went thinking the trip was paid for and just having unexpected charges were inconvenient.
Clean rooms with a touch of sophistication and charm! Highly recommend this hotel!
The room was nice, the property was nice, but the air conditioning was a wall unit, and it was very loud. Also there was a coffee maker in the room but no coffee and no cups. Staff was helpful.
Everything was great, but the $22 for valet parking. In the past, there were city lots nearby, but those have been closed
The historic charm of The Morgan Hotel cannot be ignored. Walking into the ballroom felt magical, something between Hogwarts and a fairytale where I could easily envision a Cinderella style wedding.
The staff went above and beyond with their politeness and knowledge of the local area, making us feel both welcomed and well cared for. The valet service was equally outstanding, very accommodating and genuinely polite.
Our room was spacious with a wonderful retro feel that added another layer of character to our stay. It is a place that makes you smile with its old world touches blended with modern comfort.
Being right next to West Virginia University, the area is filled with college students, yet every student we encountered was polite, respectful, and simply going about their day. The energy of the town mixed with the historic elegance of the hotel created a truly memorable experience.
I would highly recommend The Morgan Hotel to anyone visiting Morgantown, whether for history, comfort, or just a special getaway
we would definitely stay there again