Room was good condition the heating didn't work, breakfast was included but it took over a hour to get a sausage cob and there wasn't much else
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酒店回复: Thank you for your feedback. We do apologise for your wait at breakfast. We can take orders the evening before so we can have this ready for you, if you don't have time for it to be cooked freshly. Our breakfast is a grab and go option. With regards to the heating if you had come down to reception and let us know you had a problem we would have happily put this on your you it is controlled by a thermostat on the wall.Thank you for staying at Embassy Hotel. If you are in the area we hope to see you again in the future.Kind RegardsReception Team
5.0分
家庭亲子
Enjoyed my stay all staff extremely helpful and so welcoming would definitely stay in this hotel again
Thank you for making my stay comfortable:)
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酒店回复: Thank you for your kind review Kerry, we're so happy that you enjoyed your stay! You are welcome back any time and we look forward to seeing you again in the future.
2.0分
家庭亲子
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The room was fine but we paid £20 extra for breakfast. We asked for cups and milk yeah well, that’s not the pay for the breakfast and were given cardboard cups and a four pint plastic milk container plonked on reception. We asked for hot breakfast. After 15 mins someone came out and asked if we wanted baked beans. Which we refused as it had taken a long time already. We were each presented an untidy plate with. One sausage, one piece of bacon. Scrambled eggs. A hash brown that was not cooked ( frozen) and a roll. Plus we were sat at an uneven table in what I can only describe as a corridor. We have never had a breakfast so bad. To anyone who stays there please do not bother.
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酒店回复: Hello Ashley.Sorry you did not have a good experience with our grab and go breakfast. It is optional if you would like to sit in hotel reception/lobby area to eat your grab and go breakfast .We will speak to the member of the team in regards to this review.Kind regards reception team
3.0分
情侣出游
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Stayed for 2 nights. Room was not made or cleaned. Had to exchange towels myself. Arranged breakfast for 9am next morning but then when I came down it was made for 8am and my wife couldn't eat hers due to meat being put in the sandwich despite it being specified that only egg should be there.
Address is wrong since entrance is a different road and hard to find. Also no contact phone number for the hotel.
Despite these faults the place is nice and clean and the staff are wonderful.
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酒店回复: Hello Amardeep. I am sorry that you had a couple of issues while staying with us. I will address with the housekeepers to see why this was not carried out, We do have refresh my room signs so you can put this out on the day of change. With regards to breakfast, if you have any problems please come and let us know at the time so this can be rectified straight away for you. A replacement would have be given straight away. I am pleased to hear you were happy with everything else. We do hope to see you again in the future if you are ever in the area. Thank you for choosing AG Hotels.Kind RegardsAmanda Strong
3.0分
其他
The shower was good, but the bathroom was shabby and in need of some TLC
The bed was comfy and clean.
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酒店回复: Hello. Thank you for leaving us a review as it isappreciated as we do take the feedback on board as it helps us improve our services. We hope to welcome you again to the Embassy hotel with any future visits you may have to Newcastle.
4.0分
其他
Lovely hotel
Very well kept hotel ,staff very helpful and polite ,parking facilities good.
Would definitely stay here again
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酒店回复: Hello. Thank you for choosing AG Hotels your review is appreciate and all feedback is welcome. I am so pleased you enjoyed your stay with us. We look forward to seeing you again in any future visits you may have to Newcastle. Thank you again for choosing Embassy Hotel.
5.0分
其他
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Great night's sleep
Just an overnight stay before dropping iff our son at Newcastle Uni digs. Ample free parking. A very friendly and helpful receptionist. From the decor it looked like the hotel was a premier inn in a former life. Just needs a bit of tlc and updating, but was more than adequate for us, very comfortable beds resulting in a very giod sleep.
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酒店回复: Hi Nicholas. Thank you for your feedback. We are glad you had a good stay with us. Thank you for choosing AG Hotels. We hope to see you again in any future stays. Kind Regards Reception Team
3.0分
其他
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Embassy Newcastle – Sure Hotel Collection by Best
Very basic hotel, similar to a Premier Inn.
Staff were friendly and helpful, but the outside area was dirty with lots of rubbish, which really let it down.
Served its purpose for two nights for a wedding locally, but I wouldn’t stay here again.
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酒店回复: Thank you for your feedback. We are glad you had a good stay with us. Thank you for choosing AG Hotels. We hope to see you again in any future stays. Kind Regards Reception Team
3.0分
其他
The bathroom had too many hairs in it and the people at reception need some customer service training.Otherwise the stay for 1 night was not bad.
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酒店回复: Good Morning. We are sorry to hear that you had problems whilst staying with us. I will look into this with Housekeeping and make sure that this does not happen again.We look forward to seeing you again at Embassy Hotel in the future.Kind Regards
3.0分
其他
tried to charge £10 for 30 minute early check in which is ridiculous other than that it wasn’t too bad probably won’t stay again though
酒店回复: Thank you for your review, Your feedback is appreciated.
Room was good condition the heating didn't work, breakfast was included but it took over a hour to get a sausage cob and there wasn't much else
Enjoyed my stay all staff extremely helpful and so welcoming would definitely stay in this hotel again
Thank you for making my stay comfortable:)
The room was fine but we paid £20 extra for breakfast. We asked for cups and milk yeah well, that’s not the pay for the breakfast and were given cardboard cups and a four pint plastic milk container plonked on reception. We asked for hot breakfast. After 15 mins someone came out and asked if we wanted baked beans. Which we refused as it had taken a long time already. We were each presented an untidy plate with. One sausage, one piece of bacon. Scrambled eggs. A hash brown that was not cooked ( frozen) and a roll. Plus we were sat at an uneven table in what I can only describe as a corridor. We have never had a breakfast so bad. To anyone who stays there please do not bother.
Stayed for 2 nights. Room was not made or cleaned. Had to exchange towels myself. Arranged breakfast for 9am next morning but then when I came down it was made for 8am and my wife couldn't eat hers due to meat being put in the sandwich despite it being specified that only egg should be there.
Address is wrong since entrance is a different road and hard to find. Also no contact phone number for the hotel.
Despite these faults the place is nice and clean and the staff are wonderful.
The shower was good, but the bathroom was shabby and in need of some TLC
The bed was comfy and clean.
Lovely hotel
Very well kept hotel ,staff very helpful and polite ,parking facilities good.
Would definitely stay here again
Great night's sleep
Just an overnight stay before dropping iff our son at Newcastle Uni digs. Ample free parking. A very friendly and helpful receptionist. From the decor it looked like the hotel was a premier inn in a former life. Just needs a bit of tlc and updating, but was more than adequate for us, very comfortable beds resulting in a very giod sleep.
Embassy Newcastle – Sure Hotel Collection by Best
Very basic hotel, similar to a Premier Inn.
Staff were friendly and helpful, but the outside area was dirty with lots of rubbish, which really let it down.
Served its purpose for two nights for a wedding locally, but I wouldn’t stay here again.
The bathroom had too many hairs in it and the people at reception need some customer service training.Otherwise the stay for 1 night was not bad.
tried to charge £10 for 30 minute early check in which is ridiculous other than that it wasn’t too bad probably won’t stay again though