酒店回复: Thank you for your kind review we hope to welcome you again soon.
4.0分
其他
Lovely hotel
Very well kept hotel ,staff very helpful and polite ,parking facilities good.
Would definitely stay here again
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酒店回复: Hello. Thank you for choosing AG Hotels your review is appreciate and all feedback is welcome. I am so pleased you enjoyed your stay with us. We look forward to seeing you again in any future visits you may have to Newcastle. Thank you again for choosing Embassy Hotel.
5.0分
其他
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Great night's sleep
Just an overnight stay before dropping iff our son at Newcastle Uni digs. Ample free parking. A very friendly and helpful receptionist. From the decor it looked like the hotel was a premier inn in a former life. Just needs a bit of tlc and updating, but was more than adequate for us, very comfortable beds resulting in a very giod sleep.
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酒店回复: Hi Nicholas. Thank you for your feedback. We are glad you had a good stay with us. Thank you for choosing AG Hotels. We hope to see you again in any future stays. Kind Regards Reception Team
3.0分
其他
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Embassy Newcastle – Sure Hotel Collection by Best
Very basic hotel, similar to a Premier Inn.
Staff were friendly and helpful, but the outside area was dirty with lots of rubbish, which really let it down.
Served its purpose for two nights for a wedding locally, but I wouldn’t stay here again.
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酒店回复: Thank you for your feedback. We are glad you had a good stay with us. Thank you for choosing AG Hotels. We hope to see you again in any future stays. Kind Regards Reception Team
3.0分
其他
The bathroom had too many hairs in it and the people at reception need some customer service training.Otherwise the stay for 1 night was not bad.
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酒店回复: Good Morning. We are sorry to hear that you had problems whilst staying with us. I will look into this with Housekeeping and make sure that this does not happen again.We look forward to seeing you again at Embassy Hotel in the future.Kind Regards
3.0分
其他
tried to charge £10 for 30 minute early check in which is ridiculous other than that it wasn’t too bad probably won’t stay again though
酒店回复: Thank you for your review, Your feedback is appreciated.
5.0分
家庭亲子
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This is an excellent, value for money budget hotel. Most facilities are at par with what you would expect from a budget hotel but most outstanding feature is its very helpful staff. Adam is a star. He went above and beyond with anything we needed help with. All other staff we interacted with - Sumit, Helen, Caroline - were all very kind and helpful. Kudos to the management for hiring such awesome people.
The next door pub waggon team is also an asset, good food at reasonable prices.
Convenient location, felt safe, plenty of parking - couldn’t ask for more.
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酒店回复: Thank your for your kind review we look forward to see you again in the future.
2.0分
商务出差
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Not the best experience
Greeted with massive pile of mattresses in the car park (not the best welcoming view - apparently awaiting council collection). Couldn't access the building to get to reception (have to be buzzed in). Looks like an old Premier Inn that's been run down and a few new signs up. Room was nice and big but run down. Poor state of furniture.
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酒店回复: unfortunately we where waiting for the council to collect the mattress we apologise for any inconvenience this may have caused during your stay
4.0分
情侣出游
Could hear steps in room above.
Loud sounds along corridor but it did seettle down
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酒店回复: Thank you for your review. We are sorry to hear that you had slight noise when staying with us. We hope to see you again in any future stays you have with us.Kind RegardsEmbassy Reception Team
5.0分
其他
Nice surprise
Great to see a hotel refurbished, ideal location.
Great staff.
酒店回复: Thank you for your kind review we hope to welcome you again soon.
我超级满意。
昨晚我在这家酒店睡得很好。床超级舒服——不硬不软——羽绒被也很棒。酒店正在逐步翻新房间……我的房间可能接下来会翻新。虽然房间有些老旧，但绝对干净。我本来可以在这里多住几晚的。
Lovely hotel
Very well kept hotel ,staff very helpful and polite ,parking facilities good.
Would definitely stay here again
Great night's sleep
Just an overnight stay before dropping iff our son at Newcastle Uni digs. Ample free parking. A very friendly and helpful receptionist. From the decor it looked like the hotel was a premier inn in a former life. Just needs a bit of tlc and updating, but was more than adequate for us, very comfortable beds resulting in a very giod sleep.
Embassy Newcastle – Sure Hotel Collection by Best
Very basic hotel, similar to a Premier Inn.
Staff were friendly and helpful, but the outside area was dirty with lots of rubbish, which really let it down.
Served its purpose for two nights for a wedding locally, but I wouldn’t stay here again.
The bathroom had too many hairs in it and the people at reception need some customer service training.Otherwise the stay for 1 night was not bad.
tried to charge £10 for 30 minute early check in which is ridiculous other than that it wasn’t too bad probably won’t stay again though
This is an excellent, value for money budget hotel. Most facilities are at par with what you would expect from a budget hotel but most outstanding feature is its very helpful staff. Adam is a star. He went above and beyond with anything we needed help with. All other staff we interacted with - Sumit, Helen, Caroline - were all very kind and helpful. Kudos to the management for hiring such awesome people.
The next door pub waggon team is also an asset, good food at reasonable prices.
Convenient location, felt safe, plenty of parking - couldn’t ask for more.
Not the best experience
Greeted with massive pile of mattresses in the car park (not the best welcoming view - apparently awaiting council collection). Couldn't access the building to get to reception (have to be buzzed in). Looks like an old Premier Inn that's been run down and a few new signs up. Room was nice and big but run down. Poor state of furniture.
Could hear steps in room above.
Loud sounds along corridor but it did seettle down
Nice surprise
Great to see a hotel refurbished, ideal location.
Great staff.