酒店回复: Dear Guest,Warm greetings from NH Collection Copenhagen!Thank you for taking the time to share such a detailed and thoughtful review of your recent stay with us. We’re delighted to hear that you appreciated our convenient location, spacious rooms, and the beautiful sunrise view — what a lovely way to start the day!It’s wonderful to know that our front desk team made a positive impression and that the little touches like the breakfast note, Wi-Fi details, and chocolate added to your experience. We’re also glad you enjoyed our rich breakfast offerings and the early morning takeaway options — we understand how important a good start is, especially for travelers catching an early flight.We do, however, sincerely regret that you weren’t able to enjoy our ROOF Bar & Lounge during your stay. While private events are sometimes hosted there, we understand how disappointing it can be when a highlight of the hotel is unavailable. We truly hope to welcome you again soon, and we’d be happy to assist in planning your next visit so you can fully experience all we have to offer.Warm regards,Gulcan Pinarci - Guest Relations Manager

酒店回复: Dear WLD028,Thank you for writing such a wonderful review with pictures about your stay at NH Collection Copenhagen. It is genuinely enriching to receive such positive feedback. It is certainly clear that you have enjoyed your stay in Copenhagen and we are thankful to have been part of that experience. Your high rating is one of the greatest compliments that we can receive. The team and I are pleased to see that you have appreciated our spacious, spotless rooms and convenient locations with super transportation possibilities. Furthermore, we really appreciate your kind words about our dining offers. Your compliments will be shared with the entire team.We are looking forward to welcome you in the hotel again.With kind regards,Pelin Tuluay – Concierge & Guest Relations Supervisor

酒店回复: Dear Guest,Your feedback is most appreciated. It's heartening to know that you found our room facilities and cleanliness up to the mark. We're pleased to hear that our breakfast quality and location met your expectations too.In terms of service, we aspire to deliver satisfaction and maintain a professional balance. However, we always aim to exceed expectations and create a memorable experience for our guests. Your observations are indeed valuable for us.Once again, thank you for sharing your experience. We hope to have the opportunity to welcome you back in the future.Best Regards,GulcanPinarciGuest Relations Manager

酒店回复: 尊敬的 Chung， NH Collection Copenhagen 酒店向您致以诚挚的问候。 我们很高兴得知，酒店优越的地理位置和宽敞的客房提升了您的入住体验。您能够从酒店步行即可游览许多主要的旅游景点，这真是太棒了。 尽管如此，我们也意识到我们仍有改进的空间，对于我们提供的餐食未能达到您的期望，我们深感遗憾。为了给宾客提供卓越的体验，我们不断改进服务的方方面面。您的反馈非常宝贵，我们将认真考虑。 我们期待未来再次欢迎您光临，为您带来更美好的体验。 此致， GulcanPinarci 宾客关系经理

酒店回复: 尊敬的 Mvervi， NH Collection Copenhagen 酒店向您致以诚挚的问候。 感谢您选择入住我们酒店并抽出时间分享您的反馈。 我们很高兴得知您总体入住体验非常愉快。尽管如此，我们也意识到我们仍有改进的空间，因此非常感谢您就我们的服务提出反馈。我们的目标是为每位尊贵的客人提供难忘的酒店体验，对于未能超出您的期望，我们深感遗憾。请放心，我们已将您的反馈告知我们的团队，并将持续努力提高服务效率。 感谢您成为我们尊贵的客人，我们期待着很快再次欢迎您，享受非凡的住宿体验。 此致， Gulcan Pinarci - 客户关系经理

酒店回复: Dear Captain1998,Thank you for your kind words and feedback!We are delighted to hear that you enjoyed our rich buffet breakfast and found our location convenient, with city center attractions within walking distance. It's great to know that the taxi ride from the airport to the hotel was manageable at around 15 minutes.Regarding the accidentally broken wine glass, please don't worry about it. We're glad to hear that our team handled the situation without any issues. Your appreciation means a lot to us, and we look forward to welcoming you back soon!Sincerely,Gulcan Pinarci - Guest Relations Manager

酒店回复: 尊敬的客人， NH Collection Copenhagen 向您致以诚挚问候！ 感谢您选择入住我们酒店并花时间评价您在我们酒店的体验。 我们很高兴看到我们友好的服务和安全安静的地理位置超出了您的期望。我冒昧地将您的赞美之词分享给我们的团队，我们将继续努力超越客人的期望。 再次感谢您选择入住我们酒店。我们期待着很快再次欢迎您入住我们的酒店。 诚挚的， Gulcan Pinarci - 客户关系经理

酒店回复: Dear Guest,Warm greetings from NH Collection Copenhagen.Thank you for your feedback! We're delighted to hear that you enjoyed our excellent location, complete facilities, and spacious, clean rooms. It's great to know that our proximity to public transportation and the airport made your stay convenient.We sincerely apologize for the inconvenience you experienced with our service. As a standard procedure in our hotel, our housekeeping staff are not allowed to clean cups or glasses if there is still liquid inside. This policy is in place to ensure the safety and hygiene of our guests. We understand this might have caused some inconvenience, and we appreciate your understanding.Your comments have been noted, and we will address this with our team to ensure better communication of our policies to our guests. We strive to provide first-class service, and we're sorry we fell short during your stay.We hope to have the opportunity to welcome you back and provide you with an improved experience.Sincerely,Gulcan Pinarci - Guest Relations Manager

酒店回复: Dear Guest, Your feedback is greatly appreciated. We're glad to hear that you found our location to be convenient and that our breakfast offering met your expectations. Concerning the price discrepancy you've mentioned, we encourage all our guests to book the rooms as early as possible to receive the lowest rates. We understand that booking platforms may sometimes have varying rates and we always strive to provide the best value for our guests.We hope to have the opportunity to serve you again in the future and provide an even more satisfying experience. Best Regards.Gulcan PinarciGuest Relations Manager NH Collection Copenhagen

酒店回复: Dear Titi_yan,Thank you for your wonderful review! We are delighted to hear that you had a very satisfying accommodation experience and plan to stay with us again when you visit Copenhagen.It's great to know that our convenient location near the subway station, with direct access to the airport, and proximity to city center shopping and New Harbor made your stay enjoyable. We're glad you found our room size comfortable, facilities new, and bathroom spacious.We appreciate your kind words about our cleanliness, comfortable bedding, and thoughtful, enthusiastic service. It's also fantastic to hear that you enjoyed our free luggage storage and delicious breakfast.Your positive feedback means a lot to us, and we look forward to welcoming you back for another extraordinary stay!Sincerely,Gulcan Pinarci - Guest Relations Manager