酒店回复: Dear Guest,Warm greetings from NH Collection Copenhagen!Thank you for taking the time to share such a detailed and thoughtful review of your recent stay with us. We’re delighted to hear that you appreciated our convenient location, spacious rooms, and the beautiful sunrise view — what a lovely way to start the day!It’s wonderful to know that our front desk team made a positive impression and that the little touches like the breakfast note, Wi-Fi details, and chocolate added to your experience. We’re also glad you enjoyed our rich breakfast offerings and the early morning takeaway options — we understand how important a good start is, especially for travelers catching an early flight.We do, however, sincerely regret that you weren’t able to enjoy our ROOF Bar & Lounge during your stay. While private events are sometimes hosted there, we understand how disappointing it can be when a highlight of the hotel is unavailable. We truly hope to welcome you again soon, and we’d be happy to assist in planning your next visit so you can fully experience all we have to offer.Warm regards,Gulcan Pinarci - Guest Relations Manager
酒店回复: Dear WLD028,Thank you for writing such a wonderful review with pictures about your stay at NH Collection Copenhagen. It is genuinely enriching to receive such positive feedback. It is certainly clear that you have enjoyed your stay in Copenhagen and we are thankful to have been part of that experience. Your high rating is one of the greatest compliments that we can receive. The team and I are pleased to see that you have appreciated our spacious, spotless rooms and convenient locations with super transportation possibilities. Furthermore, we really appreciate your kind words about our dining offers. Your compliments will be shared with the entire team.We are looking forward to welcome you in the hotel again.With kind regards,Pelin Tuluay – Concierge & Guest Relations Supervisor
酒店回复: Dear Guest,Your feedback is most appreciated. It's heartening to know that you found our room facilities and cleanliness up to the mark. We're pleased to hear that our breakfast quality and location met your expectations too.In terms of service, we aspire to deliver satisfaction and maintain a professional balance. However, we always aim to exceed expectations and create a memorable experience for our guests. Your observations are indeed valuable for us.Once again, thank you for sharing your experience. We hope to have the opportunity to welcome you back in the future.Best Regards,GulcanPinarciGuest Relations Manager
酒店回复: Dear Captain1998,Thank you for your kind words and feedback!We are delighted to hear that you enjoyed our rich buffet breakfast and found our location convenient, with city center attractions within walking distance. It's great to know that the taxi ride from the airport to the hotel was manageable at around 15 minutes.Regarding the accidentally broken wine glass, please don't worry about it. We're glad to hear that our team handled the situation without any issues. Your appreciation means a lot to us, and we look forward to welcoming you back soon!Sincerely,Gulcan Pinarci - Guest Relations Manager
酒店回复: Dear Guest,Warm greetings from NH Collection Copenhagen.Thank you for your feedback! We're delighted to hear that you enjoyed our excellent location, complete facilities, and spacious, clean rooms. It's great to know that our proximity to public transportation and the airport made your stay convenient.We sincerely apologize for the inconvenience you experienced with our service. As a standard procedure in our hotel, our housekeeping staff are not allowed to clean cups or glasses if there is still liquid inside. This policy is in place to ensure the safety and hygiene of our guests. We understand this might have caused some inconvenience, and we appreciate your understanding.Your comments have been noted, and we will address this with our team to ensure better communication of our policies to our guests. We strive to provide first-class service, and we're sorry we fell short during your stay.We hope to have the opportunity to welcome you back and provide you with an improved experience.Sincerely,Gulcan Pinarci - Guest Relations Manager
酒店回复: Dear Guest, Your feedback is greatly appreciated. We're glad to hear that you found our location to be convenient and that our breakfast offering met your expectations. Concerning the price discrepancy you've mentioned, we encourage all our guests to book the rooms as early as possible to receive the lowest rates. We understand that booking platforms may sometimes have varying rates and we always strive to provide the best value for our guests.We hope to have the opportunity to serve you again in the future and provide an even more satisfying experience. Best Regards.Gulcan PinarciGuest Relations Manager NH Collection Copenhagen
1人觉得有用
5.0分
高级房
独自旅行
特别满意的一次住宿体验,以后来哥本哈根就住这里了
地理位置:离地铁站很近,并且地铁直达机场。周边到市中心购物和新港都是步行可达范围。
设施:房间大小舒适,设施新,卫浴水很大
卫生:干净,床品舒适
服务:周到热情,提供免费行李寄存,早餐很好吃
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酒店回复: Dear Titi_yan,Thank you for your wonderful review! We are delighted to hear that you had a very satisfying accommodation experience and plan to stay with us again when you visit Copenhagen.It's great to know that our convenient location near the subway station, with direct access to the airport, and proximity to city center shopping and New Harbor made your stay enjoyable. We're glad you found our room size comfortable, facilities new, and bathroom spacious.We appreciate your kind words about our cleanliness, comfortable bedding, and thoughtful, enthusiastic service. It's also fantastic to hear that you enjoyed our free luggage storage and delicious breakfast.Your positive feedback means a lot to us, and we look forward to welcoming you back for another extraordinary stay!Sincerely,Gulcan Pinarci - Guest Relations Manager
酒店位置便利、机场到酒店M2地铁7站,出站到酒店差不多200米;房间很大,晨起赶飞机居然在房间里看到了日出;前台服务很NICE,而且贴心的打印了小纸条:有早餐时间、WI FI密码,还送了巧克力;早餐很丰富、早餐厅门口还准备了一些苹果、面包,让住店客人旅游时带着,早上5:00就有为赶行程旅客准备的简单早餐:面包、咖啡、茶、饮料、苹果;比较遗憾的是,虽然8楼有屋顶户外酒吧,但是我们入住了三天,8楼都被私人包场,无法体验。
房间很不错,很干净,很大,浴室也很干净,门口有地铁,还有水上巴士,交通很方便,哥本哈根有好多吃的,很不错
房间相较于国内标准是小了点,但是设备卫生都相当不错;早餐品质也非常高;整个设施、环境和地段都不错;服务不是那种很热情主动,但是只要你去问,一定会提供满意服务的那种。比较有边界感。
这家酒店不错,服务很好。早餐也不错,虽然热菜选择不多。
这家酒店总体来说很棒,但就我每晚支付的价格而言,它本可以做得更好。服务水平和预期一致,有些事情(比如客房服务)比我希望的要慢一些。它绝对是一家五星级酒店,但考虑到性价比,其质量和服务在五星级酒店中只能算是偏低的。
自助早餐餐食很丰富 位置不错 市中心景点可步行 机场到酒店大概的士大概30分钟 关于不小心打碎的酒杯 酒店没有追究 对此非常感谢也非常抱歉
员工很友好;早餐不错;可以延迟办理入住;靠近地铁站;酒店位于一个安静的区域,即使在晚上我们也没有感到不安全;酒店大堂很豪华。
步行即可到达主要景点。
房间很干净,虽然不是最宽敞的,但也足够了。
酒店地理位置极佳!设施齐全干净房间大.周围坐地铁公交都很方便走路不超过十分钟!机场30丹麦克朗M2号线直达酒店!唯一缺点服务差!客房服务员连酒杯茶杯都不更换如果你要干净的还要自己下楼去拿要不收费!这是我第一次在北欧遇到!一般北欧酒店干净整洁舒适服务一流
携程给的价格超高,朋友韩国人一样定的房间仅需1000多人民币,同一时间。我这一晚含税2800多,有点不值。但好在位子不错,早餐也可以
特别满意的一次住宿体验,以后来哥本哈根就住这里了
地理位置:离地铁站很近,并且地铁直达机场。周边到市中心购物和新港都是步行可达范围。
设施:房间大小舒适,设施新,卫浴水很大
卫生:干净,床品舒适
服务:周到热情,提供免费行李寄存,早餐很好吃