酒店回复: Hello Carlos,Thank you for sharing your excellent feedback! We’re thrilled to hear you had such a positive experience with us at Hyatt House Allentown / Lehigh Valley. It’s always our goal to offer you the comfort of home, whether you’re settling into one of our suites or enjoying a relaxing moment in our outdoor fire-pit patio—a favorite spot for unwinding after a busy day in Lehigh Valley.Your satisfaction truly means a lot to our team, and we appreciate you choosing to stay with us. If your travels bring you back to the area, we’d love to welcome you again and make your next visit just as memorable.Warm regards,Hyatt House Allentown / Lehigh Valley
5.0分
其他
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We Love This Hotel & You Will Too!
Every staff member was kind and helpful. The hotel was clean and organized. Parking was easy, the air conditioning was the best Ive had in a hotel!
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酒店回复: Hello Shawn,We’re thrilled to receive your warm words and it was a joy to host you at Hyatt House Allentown / Lehigh Valley. It means so much to our team that you felt genuinely cared for throughout your stay—kind, attentive service is truly what we strive for every day.We’re glad our housekeeping team delivered spotless spaces and that easy parking made your arrival hassle-free. It’s also wonderful to hear our air conditioning kept you perfectly comfortable—creating a cool, restful retreat is just part of making sure you feel right at home.Thank you for sharing your positive experience and encouraging future guests to stay with us. We would love to welcome you back next time you’re in Lehigh Valley, whether it’s for a quick getaway or a longer visit.Warm regards,Hyatt House Allentown / Lehigh Valley
5.0分
其他
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It's my favorite place to stay whenever my husband and I visit Pennsylvania. Friendly and helpful staff. Peace and quiet surrounding area gives me a sense of safety and relaxation.
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酒店回复: Hello Anthony,We truly appreciate you sharing such kind words about your experience with us at Hyatt House Allentown Lehigh Valley. It’s wonderful to hear that we’re your favorite home base when you and your husband visit Pennsylvania! Our team takes pride in creating a welcoming, secure environment, so knowing that our friendly service and peaceful surroundings provided you with relaxation and comfort is deeply rewarding for us.We hope you took time to unwind by our outdoor fire-pit patio—it’s a local favorite for quiet evenings or catching up with loved ones after a day exploring the Lehigh Valley. It was a joy to host you both, and we’d love to welcome you back for many more restful stays.Thank you again for making us your go-to destination.Warm regards,Hyatt House Allentown / Lehigh Valley
5.0分
其他
We stay here often and love it!
Clean room, great staff, great ac and always good parking
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酒店回复: Hello Amy,Thank you for sharing your kind words and for making us your regular home base in the Lehigh Valley. It’s always a pleasure to welcome you back, and we’re thrilled to hear that our sparkling clean rooms, attentive team, and reliable air conditioning help make each stay a great one. We’re glad our ample free self-parking adds extra ease to your visits—it’s important to us that coming and going is hassle-free!Your continued trust means a lot to us. Whether you’re here for work or play, we look forward to delivering the friendly service and home-style comforts you’ve come to expect. We can’t wait to welcome you back for another comfortable and convenient stay soon.Thank you,Hyatt House Allentown / Lehigh Valley
5.0分
家庭亲子
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It is a beautiful well kept hotel. Housekeeping staff always had a smile. The room we had was spacious and clean. However comparing it to the room we stood prior this room was missing towels and sheets for the sofa bed. I approached housekeeping staff member and she promptly gave me sheets and extra towels. I would stay here again and I would recommend others to stay here as well.
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酒店回复: Hello Debbie,Thank you for sharing your kind words and for choosing Hyatt House Allentown Lehigh Valley again. We’re delighted you found our hotel beautiful and well-maintained, and it’s wonderful to hear our housekeeping team’s friendliness made a difference during your stay.We appreciate your thoughtful comparison to your previous visit and do apologize for the oversight with the towels and sofa bed sheets. We’re glad a member of our housekeeping team could assist you right away, prompt, attentive service is truly what we strive for.Knowing you’d recommend us and plan to return is the highest compliment we can receive. Next time you visit, we would love for you to enjoy our complimentary Morning Spread breakfast or unwind in our indoor heated pool, just two of the many ways we make every stay feel more like home.We can’t wait to welcome you back.Warm regards,Hyatt House Allentown / Lehigh Valley
5.0分
其他
We love this place its in a quiet area close to everything its allways our best place to stay
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酒店回复: Hello Jessica,Thank you so much for sharing your kind words about your recent experience with us. We’re truly touched to know that Hyatt House Allentown / Lehigh Valley is your favorite home base in the area and that our peaceful location, close to local spots, makes your time here so enjoyable.It’s always our goal to help you feel settled and at ease, whether you’re relaxing in your spacious suite or exploring all that Lehigh Valley has to offer. Knowing that we’re your go-to spot means the world to our team.Whenever your travels bring you back this way, we look forward to welcoming you again for another easy, comfortable stay.Warm regards,Hyatt House Allentown / Lehigh Valley
5.0分
家庭亲子
Very clean, hood hospitality, breakfast included, gym, pool, and good stay for the family
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酒店回复: Hello Eric,Thank you for sharing your feedback and choosing to stay with us at Hyatt House Allentown / Lehigh Valley. We’re thrilled you and your family enjoyed a comfortable visit, and it’s wonderful to hear our cleanliness and hospitality made a lasting impression. Our complimentary Morning Spread breakfast is designed to bring a little ease to every morning, and we’re glad it added extra value for your family.It’s great that you had a chance to take advantage of our 24-hour fitness center and indoor heated pool—whether unwinding after a busy day or keeping up with your fitness goals, we want you to feel right at home. Should your travels bring you back to the area, we look forward to welcoming you again for another relaxing Lehigh Valley stay.Warm regards,Hyatt House Allentown / Lehigh Valley
4.0分
家庭亲子
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We recently stayed at the Hyatt House, not understanding that we were going to get a room with a full kitchen and living area. It totally met the needs for the five of us in the party and we were very pleased with the amenities and condition of the hotel. The staff were very pleasant and accommodating. The complimentary breakfast was fair. It could use some improvements but it fills your belly for the day. We do plan to stay again next year only bring groceries to cook our own breakfast in our room.
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酒店回复: Hello Anne-Marie,Thank you for sharing your experience with us. We’re thrilled to hear that our spacious suite, complete with a full kitchen and living area, suited the needs of your group so well. It’s wonderful to know our team made you feel welcome and that the suite’s comforts contributed to a relaxing stay in Allentown.We appreciate your comments about our complimentary Morning Spread breakfast and understand your suggestions for improvement. Your feedback helps us as we continue to refine our offerings for all our guests. Knowing you plan to return and take full advantage of the in-suite kitchen next year shows us we’re on the right track.We look forward to welcoming you and your family back to Lehigh Valley for another enjoyable visit—with a home-cooked breakfast in your suite next time!Warm regards,Hyatt House Allentown / Lehigh Valley
4.0分
家庭亲子
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I’ve stayed here twice. Visiting family in the area. The place is very convenient to get to, and the location is perfect for me. The staff are very friendly and helpful.
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酒店回复: Hello Susan,Thank you for sharing your experience with us. We’re so pleased to know our location made your trips to visit family in the Lehigh Valley both comfortable and convenient. It’s wonderful to hear that our team’s warm and helpful nature helped make your stays feel just a bit more like home.Our entire staff is committed to genuine hospitality, and we love welcoming returning guests like you. If you ever need recommendations for local favorites or would like to try our Westside Grill for a relaxing meal, please let us know—we’re always happy to make your visits even more enjoyable.We look forward to the opportunity to welcome you back the next time you’re in town to see your loved ones.Warm regards,Hyatt House Allentown / Lehigh Valley
1.0分
家庭亲子
I have a disability and the staff did not help or accommodate me due to my disability.
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酒店回复: Hello Adam,First, thank you for sharing your experience with us. We want you to know how deeply sorry we are for not providing the attentive care and assistance you rightfully expected during your stay. Welcoming every guest with genuine hospitality and support, especially regarding accessibility needs, is truly important to us, and we sincerely regret that we fell short of this promise. Please know that your feedback is important and helps us improve how we serve all guests.If you feel comfortable, we invite you to reach out directly so we can better understand your needs and take immediate action to ensure a more supportive experience in the future. Your comfort and wellbeing matter to us, and we would be grateful for another chance to welcome you and provide the accommodations you deserve.Thank you,Hyatt House Allentown / Lehigh Valley Team
优秀
We Love This Hotel & You Will Too!
Every staff member was kind and helpful. The hotel was clean and organized. Parking was easy, the air conditioning was the best Ive had in a hotel!
It's my favorite place to stay whenever my husband and I visit Pennsylvania. Friendly and helpful staff. Peace and quiet surrounding area gives me a sense of safety and relaxation.
We stay here often and love it!
Clean room, great staff, great ac and always good parking
It is a beautiful well kept hotel. Housekeeping staff always had a smile. The room we had was spacious and clean. However comparing it to the room we stood prior this room was missing towels and sheets for the sofa bed. I approached housekeeping staff member and she promptly gave me sheets and extra towels. I would stay here again and I would recommend others to stay here as well.
We love this place its in a quiet area close to everything its allways our best place to stay
Very clean, hood hospitality, breakfast included, gym, pool, and good stay for the family
We recently stayed at the Hyatt House, not understanding that we were going to get a room with a full kitchen and living area. It totally met the needs for the five of us in the party and we were very pleased with the amenities and condition of the hotel. The staff were very pleasant and accommodating. The complimentary breakfast was fair. It could use some improvements but it fills your belly for the day. We do plan to stay again next year only bring groceries to cook our own breakfast in our room.
I’ve stayed here twice. Visiting family in the area. The place is very convenient to get to, and the location is perfect for me. The staff are very friendly and helpful.
I have a disability and the staff did not help or accommodate me due to my disability.