酒店回复: Hello Carlos,Thank you for sharing your excellent feedback! We’re thrilled to hear you had such a positive experience with us at Hyatt House Allentown / Lehigh Valley. It’s always our goal to offer you the comfort of home, whether you’re settling into one of our suites or enjoying a relaxing moment in our outdoor fire-pit patio—a favorite spot for unwinding after a busy day in Lehigh Valley.Your satisfaction truly means a lot to our team, and we appreciate you choosing to stay with us. If your travels bring you back to the area, we’d love to welcome you again and make your next visit just as memorable.Warm regards,Hyatt House Allentown / Lehigh Valley
5.0分
其他
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I’ve been staying at this hotel so many times, and I have always had a wonderful experience. I love this two room suite. Lots of space. Two televisions…, swaeeeet! 😊
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酒店回复: Hello,We truly appreciate you sharing your longtime support and kind words about your stays with us here in the Lehigh Valley. It’s wonderful to know our two-room suites have given you that extra sense of space and comfort—having room to stretch out, plus two TVs, really can make your days and nights feel a bit more like home. Your return visits mean so much to our team, and we’re dedicated to making each experience just as welcoming and comfortable as the last.Whenever you’re ready for your next stay, we’d love to greet you again—and if you haven’t had a chance yet, our heated indoor pool awaits for a relaxing swim or a bit of family fun. Thank you for being a valued part of our Hyatt House family.Warm regards,
5.0分
家庭亲子
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I have stayed at this hotel numerous times, I’ve lost count. I use to live in the area, and still have family here. Location is convenient for me. It’s also. clean, safe, and shopping is close by. Easy on and off the major highways.
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酒店回复: Hello Paul,Thank you for sharing such kind words and for choosing Hyatt House Allentown / Lehigh Valley as your home base time and again. Welcoming you back on your visits truly means a lot to us. We’re delighted that our location serves you so well, making it easy to connect with family and everything you enjoy in the area.It’s great to know that you find our hotel clean and secure each stay—our team takes genuine pride in creating a comfortable and welcoming environment for all our guests. Convenience is at the heart of our extended-stay experience, and we’re glad it’s made your trips smoother, whether for shopping, highway access, or simply settling in.We look forward to seeing you again whenever your travels bring you back to Lehigh Valley. Wishing you safe journeys until then!Thank you,Hyatt House Allentown / Lehigh Valley
2.0分
商务出差
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The hotel had almost no routine cleaning services. One glaring example was a piece of gum in the hallway leading to our room. It was there day after day, indicating nobody was vacuuming the hallways. The rooms felt a little dingy, and the staff at check in told us that road service consisted of making the bed and replacing the towels, but nothing else.
Furthermore, when we opened up the extra bed under the sofa, a mattress was dirty, and when we called room service to make the bed, they told us they do not do that, but they can bring the sheets for us to make the bed.
As for outside amenities, plenty of parking outside and the downstairs restaurant was pretty good (and the only place for service was actually good). Overall, though I don’t think I’ll be staying at this hotel again.
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酒店回复: Hello Hanny,Thank you for sharing your experience with us. We genuinely care about your comfort, and it’s clear we fell short during your stay. Please accept our apologies for the issues you described—especially with hallway cleanliness, the condition of the sofa bed mattress, and the housekeeping service explanation at check-in. This is not the seamless, home-like environment we promise our guests.While our goal is to offer a relaxing, extended-stay experience with spacious suites and in-room comforts, we clearly have work to do to ensure our cleaning and service are reliable throughout your visit, not just in select spaces like Westside Grill. Rest assured, your comments will guide us as we reinforce training and revisit hallway maintenance.We would value the chance to restore your trust and show you our commitment to true Lehigh Valley hospitality if your travels bring you back.Sincerely,Hyatt House Allentown / Lehigh Valley
5.0分
其他
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We Love This Hotel & You Will Too!
Every staff member was kind and helpful. The hotel was clean and organized. Parking was easy, the air conditioning was the best Ive had in a hotel!
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酒店回复: Hello Shawn,We’re thrilled to receive your warm words and it was a joy to host you at Hyatt House Allentown / Lehigh Valley. It means so much to our team that you felt genuinely cared for throughout your stay—kind, attentive service is truly what we strive for every day.We’re glad our housekeeping team delivered spotless spaces and that easy parking made your arrival hassle-free. It’s also wonderful to hear our air conditioning kept you perfectly comfortable—creating a cool, restful retreat is just part of making sure you feel right at home.Thank you for sharing your positive experience and encouraging future guests to stay with us. We would love to welcome you back next time you’re in Lehigh Valley, whether it’s for a quick getaway or a longer visit.Warm regards,Hyatt House Allentown / Lehigh Valley
5.0分
其他
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It's my favorite place to stay whenever my husband and I visit Pennsylvania. Friendly and helpful staff. Peace and quiet surrounding area gives me a sense of safety and relaxation.
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酒店回复: Hello Anthony,We truly appreciate you sharing such kind words about your experience with us at Hyatt House Allentown Lehigh Valley. It’s wonderful to hear that we’re your favorite home base when you and your husband visit Pennsylvania! Our team takes pride in creating a welcoming, secure environment, so knowing that our friendly service and peaceful surroundings provided you with relaxation and comfort is deeply rewarding for us.We hope you took time to unwind by our outdoor fire-pit patio—it’s a local favorite for quiet evenings or catching up with loved ones after a day exploring the Lehigh Valley. It was a joy to host you both, and we’d love to welcome you back for many more restful stays.Thank you again for making us your go-to destination.Warm regards,Hyatt House Allentown / Lehigh Valley
酒店回复: Hello,We're absolutely thrilled to hear of your positive experience at Hyatt House Allentown Lehigh Valley. It warms our hearts to learn that our efficiency at check-in, welcoming staff, and well-maintained facilities enhanced your stay. Above all, we're pleased that you found comfort in your suite—that's exactly what we strive for.Your compliments truly affirm our commitment to offering an upscale extended-stay experience, where contemporary comfort meets genuine local warmth. We can't wait for the opportunity to host you again, offering you that home-away-from-home feeling, accentuated by our complimentary Morning Spread breakfast and Lehigh Valley hospitality.Thank you for choosing us and sharing your thoughts.Warm regards,The Team at Hyatt House Allentown Lehigh Valley
5.0分
其他
We stay here often and love it!
Clean room, great staff, great ac and always good parking
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酒店回复: Hello Amy,Thank you for sharing your kind words and for making us your regular home base in the Lehigh Valley. It’s always a pleasure to welcome you back, and we’re thrilled to hear that our sparkling clean rooms, attentive team, and reliable air conditioning help make each stay a great one. We’re glad our ample free self-parking adds extra ease to your visits—it’s important to us that coming and going is hassle-free!Your continued trust means a lot to us. Whether you’re here for work or play, we look forward to delivering the friendly service and home-style comforts you’ve come to expect. We can’t wait to welcome you back for another comfortable and convenient stay soon.Thank you,Hyatt House Allentown / Lehigh Valley
5.0分
情侣出游
The gym was convenient. The pool was a disappointment. The heater was broken so water was so cold. Otherwise, I stay here often to visit family.
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酒店回复: Hello Susan,Thank you for sharing your recent experience with us and for being a loyal guest when visiting your family in Lehigh Valley. We’re glad you found our 24-hour fitness center convenient for your stay—it’s important to us that you have access to amenities that help you feel at home.We’re truly sorry the heated pool didn’t meet your expectations this time. Your feedback is valued, and we’re already working with our maintenance team to restore the optimal temperature so it’s ready for your next visit.It’s always wonderful to welcome you back, and we hope your next stay will be even more enjoyable from check-in to check-out. If there’s anything else we can do to make your visits more comfortable, please let us know.Warm regards,Hyatt House Allentown / Lehigh Valley
5.0分
家庭亲子
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It is a beautiful well kept hotel. Housekeeping staff always had a smile. The room we had was spacious and clean. However comparing it to the room we stood prior this room was missing towels and sheets for the sofa bed. I approached housekeeping staff member and she promptly gave me sheets and extra towels. I would stay here again and I would recommend others to stay here as well.
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酒店回复: Hello Debbie,Thank you for sharing your kind words and for choosing Hyatt House Allentown Lehigh Valley again. We’re delighted you found our hotel beautiful and well-maintained, and it’s wonderful to hear our housekeeping team’s friendliness made a difference during your stay.We appreciate your thoughtful comparison to your previous visit and do apologize for the oversight with the towels and sofa bed sheets. We’re glad a member of our housekeeping team could assist you right away, prompt, attentive service is truly what we strive for.Knowing you’d recommend us and plan to return is the highest compliment we can receive. Next time you visit, we would love for you to enjoy our complimentary Morning Spread breakfast or unwind in our indoor heated pool, just two of the many ways we make every stay feel more like home.We can’t wait to welcome you back.Warm regards,Hyatt House Allentown / Lehigh Valley
优秀
I’ve been staying at this hotel so many times, and I have always had a wonderful experience. I love this two room suite. Lots of space. Two televisions…, swaeeeet! 😊
I have stayed at this hotel numerous times, I’ve lost count. I use to live in the area, and still have family here. Location is convenient for me. It’s also. clean, safe, and shopping is close by. Easy on and off the major highways.
The hotel had almost no routine cleaning services. One glaring example was a piece of gum in the hallway leading to our room. It was there day after day, indicating nobody was vacuuming the hallways. The rooms felt a little dingy, and the staff at check in told us that road service consisted of making the bed and replacing the towels, but nothing else.
Furthermore, when we opened up the extra bed under the sofa, a mattress was dirty, and when we called room service to make the bed, they told us they do not do that, but they can bring the sheets for us to make the bed.
As for outside amenities, plenty of parking outside and the downstairs restaurant was pretty good (and the only place for service was actually good). Overall, though I don’t think I’ll be staying at this hotel again.
We Love This Hotel & You Will Too!
Every staff member was kind and helpful. The hotel was clean and organized. Parking was easy, the air conditioning was the best Ive had in a hotel!
It's my favorite place to stay whenever my husband and I visit Pennsylvania. Friendly and helpful staff. Peace and quiet surrounding area gives me a sense of safety and relaxation.
Efficient check-in, friendly staff, clean facilities, comfortable room.
We stay here often and love it!
Clean room, great staff, great ac and always good parking
The gym was convenient. The pool was a disappointment. The heater was broken so water was so cold. Otherwise, I stay here often to visit family.
It is a beautiful well kept hotel. Housekeeping staff always had a smile. The room we had was spacious and clean. However comparing it to the room we stood prior this room was missing towels and sheets for the sofa bed. I approached housekeeping staff member and she promptly gave me sheets and extra towels. I would stay here again and I would recommend others to stay here as well.