酒店回复: Thank you so much for sharing such a wonderful review! We’re delighted to hear you loved your stay at Arlo Williamsburg and enjoyed the neighborhood, our team’s service, and the flexibility of our text communication. It’s great to know the lounge space suited your needs for both relaxing and working, and that you appreciated the comfort of the room and its views.We truly value your feedback about the desk setup — it’s helpful as we continue looking for ways to make every stay even better. We can’t wait to welcome you back for another great experience soon!

酒店回复: Hi Rachel!Thank you for your response. It's this honest feedback about experience that allow us to identify areas that need improvement and ultimately improve our offering for our guests. I do understand your point of view regarding the room size and layout. I also hear you on the bar's hours and the heavy entrance door. I sincerely apologize for these inconveniences. Any staff up on the ground floor should help our guests coming in and out, and we will dive deeper internally to address this.On the bright side, I am happy to read that the front desk staff was friendly and accommodating. We take pride in providing a gest service first experience.Once again, thank you and safe travels.

酒店回复: Thank you so much for sharing such a thoughtful review! We’re delighted to hear you enjoyed your stay — from the spacious studio room and views to the dining options and our friendly team. We’re glad you had the chance to take in the Manhattan skyline from Water Tower Bar, and we hope you’ll visit again soon when the rooftop reopens for the season. We truly appreciate your kind words and look forward to welcoming you back to Arlo Williamsburg!

酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet expectations and appreciate you highlighting both the positive and the areas for improvement. We’re glad you enjoyed our location and views, but we regret the inconvenience caused by the noise, delay in receiving a steamer, and the issue with your luggage. Additionally, we understand your disappointment regarding the rooftop and pool access and apologize that it was unavailable during your stay.Your comments have been shared with our management team to help us improve the overall guest experience. Thank you again for your valuable feedback, and we hope to have the chance to welcome you back for a more seamless stay in the future.

酒店回复: Dear Erica,Thank you for taking the time to share your feedback. While we’re glad to hear you enjoyed the location and found the City View Studio Suite stunning, we’re truly sorry to hear that other aspects of your stay didn’t meet expectations.We apologize for the noise from the rooftop and the inconvenience you experienced with the elevators—we know how frustrating that can be. Your comments about the service you received at the front desk and entrance are especially concerning, as warm and helpful hospitality is something we take seriously. Please know we’re addressing this with the appropriate teams to ensure a better experience for all our guests moving forward.We appreciate your honest feedback—it helps us improve—and we hope to have the opportunity to welcome you back for a stay that reflects the high standards we strive for.

酒店回复: Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed the details of our design, the refreshing pool, and the vibrant rooftop bar with its Manhattan views.We do understand that our lively music can carry into the evening, and we appreciate you noting this for future guests. We’re especially happy to know you and your pet felt welcome and that your stay with us was one of the best you’ve had in a long time.We truly look forward to welcoming you back to Arlo Williamsburg soon!