酒店回复: Dear Julie. Thank you for taking the time to submit your feedback. We greatly appreciate your valid points regarding the upgrading. Thank you for your lovely comments about our Reception staff. We are very proud of our team. We would like to apologize for the lift not working during your stay. We have had technicians to repair the lift, so we understand the inconvenience of it not being in a working condition. Thank you for your positive comments about our room size, comfort of the bed and our location. We are very grateful for our location as it suits so many guests needs. We are delighted to read that although we do have a full hotel that you felt safe here and our parking suited your needs. Once again on behalf of our team we thank you for your review and we thank you for choosing to stay with us. Wishing you a wonderful 2025.
酒店回复: Dear John, Thank you for taking the time to share your feedback. Regarding your observation of an individual in our driveway with smoke in one hand and a beer in the other, I would like to clarify that we are a fully licensed venue, which allows for the consumption of alcohol both indoors and outdoors on our premises. Additionally, this individual was located in the designated smoking area, which is in accordance with our policies.We are also pleased to hear that the children riding their bikes were being appropriately supervised by an adult. As you may know, singing nursery rhymes can be a helpful way to soothe children to sleep, which is a wonderful approach.Once again, thank you for taking the time to review our property.Kind regards, Reservations
2.0分
其他
原文
翻译提供方：Google
优点 - 办理入住手续快捷方便。
停车位很多
房间布置得很漂亮。
房间有些旧，但地理位置优越。
缺点 -
刚走进来时发现墙上有小蟑螂，因此需要注意害虫防治。
夜间进入一条黑暗的街道，唯一可见的标志是半亮的。
走廊/过道闻起来有宠物的气味。
在我看来，如果上述项目得到纠正，我会给它更好的评分。
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酒店回复: Dear Jason. Thank you for taking the time to submit your feedback. We have recently just finished pest control a week ago. We are definitely on top of this situation. That is an excellent idea to have more lighting at the after hours entrance as our guests security is of the upmost importance. We do not have any pets in our hotel but maybe we need to have the hallways carpet cleaned, so thank you very much for bringing this to our attention. Have a wonderful day.
酒店回复: Dear Robert,I am sorry to read your review and that the noise of the children were both irrritating as well as being loud. We can understand your disappointment. We thank you for being patience whilst our country navigates through this difficult cost of living period that we are in. We do house families until they find a rental. I have been away for 3 weeks therefore if I were here I would have put a stop to the childrens behaviour. I am both disappointed and sorry that you did not have a pleasant experience. We are working on controlling the noise level however we are also respectful to the families current condition as it is hard on them as well. Once again thank you for taking the time to submit your review and we would appreciate your compassion and empathy moving forward. Warm regards
酒店回复: Dear Nerida. Thank you for taking the time to write a review. Each guest that checks in, we explain that our reception area is locked from a particular time. Any guest that needs after hours access calls our on site manager, who will open the reception for them. Most times a guest will inform us when booking that they may need after hours access which we are more than happy to comply. We apologise for the childrens behaviour, most are excited they are on holiday at a hotel. Once again thank you for taking time to submit your feedback. We wish you the very best.
3.0分
家庭亲子
原文
翻译提供方：Google
工作人员很友好，但酒店需要维修。
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酒店回复: Dear Birgit. Thank you for your kind review regarding our staff. I will ensure to pass on the lovely feedback. You are right regarding the villa. We have some days booked out so that we can repair the property. Wishing you a fabulous week. Warm regards Reservations
非常舒适，前台服务态度非常好
房间非常宽敞，床也很舒服。我们入住时天气很冷，但空调已经开好了，能走进一个暖和的房间真是太棒了。总的来说非常满意。
因为参加朋友生日聚会才订这里，感觉业主不愿意在设施上做任何投资。房间的家具都像二手店淘来的旧货。价格还不便宜，下次不会再选这一家了。
这个地方完全失去了意义。空调没有过滤器，免费空调，电视不工作。至少有5位夜班女士出租房间，这没什么大不了的，除非你想睡觉，而且要收每晚200英镑的费用。浴室太糟糕了，酒吧甚至从5点到7点都不开。我从来没有抱怨过，我认为口碑不好就足够了，但wotif不应该宣传这个地方，真可惜它曾经非常好。除非每晚50英镑，而且你喜欢整晚的噪音，否则不要住在这里。太可怕了。
住宿体验不错，只是需要升级一下
就在克利夫兰市中心，去餐厅和商店都很方便。接待人员非常友好热情。整个地方确实需要翻新一下，因为已经很老旧了。我住的那天电梯坏了，所以不得不提着行李爬下一层楼梯。房间很大，淋浴很棒，床也很舒服。我觉得有些是长期住客，所以晚上可能会有点吵。停车很方便，感觉很安全。汽车旅馆不提供早餐或餐厅。有一个酒吧，但我没看到它开着。
我开车驶入停车场时，红旗响了。车棚里有一张桌子和椅子，一个人一手拿着啤酒，一手拿着烟，看着孩子们骑着滑板车在停车场里跑来跑去。
晚上 11:30，我被楼上一位居民吵醒，他唱着童谣，还用扩音器发出其他声音。
我不建议住在那里
优点 - 办理入住手续快捷方便。
停车位很多
房间布置得很漂亮。
房间有些旧，但地理位置优越。
缺点 -
刚走进来时发现墙上有小蟑螂，因此需要注意害虫防治。
夜间进入一条黑暗的街道，唯一可见的标志是半亮的。
走廊/过道闻起来有宠物的气味。
在我看来，如果上述项目得到纠正，我会给它更好的评分。
看来，目前这家酒店正被用作长期家庭住宿。这些家庭的孩子可以在任何时候自由地在酒店内奔跑。他们在走廊上骑自行车和溜冰，敲打钢琴，并通过尖叫、捉迷藏和其他儿童活动来骚扰其他客人。如果我们知道这一点，我们就不会住在这里。前台被问过好几次他们会怎么做，而他们的回答只是耸耸肩。这里的顾客非常不满意，无论位置多么便利，我都不会再住在这里。考虑到条件/情况，收费太荒谬了。
酒店急需翻新。前门在晚上 7:30 左右上锁，然后只能通过建筑后面的楼梯进入，需要经过臭气熏天的满溢垃圾桶。如果您无法忍受走楼梯，不知道如何进入，因为通往门厅的电梯已关闭，所有通往门厅的通道都已锁定。晚上，门不断关上，孩子们在走廊上跑来跑去，玩耍和哭泣。绝对不会很快回来！
工作人员很友好，但酒店需要维修。