We checked in at midnight. We were very tired. So...our surprise was not expected, when owner asked us pay for him 500 pesos many times. I told him, what a problem? I have already paid in trip.com. I haven't to pay more. But he didn't stop ask me pay more, because expedia.com or smth like that take many % from his profit. I dont advise stay that everyone. Better pay more, but to be in other place normal place.

Hi Guest, please accept our sincere apologies for your experience. We will do everything we can to improve the condition of our resort. We'd like to assure you that we've heard your complaints about your payment. Furthermore, we have raised the issue with the management to prevent such incidents from occurring in the future, as we try to provide our guests with a wonderful vacation experience. In order to analyze the situation further, you may send us a message through our main FB page: https://bit.ly/Cocotel to discuss your concern, we would like to know what days you booked with us during your visit and which room you stayed in. Thank you for sharing this concern and feedback! Have a great day! 💚

客人您好，对于您的体验，我们深表歉意。我们将竭尽所能改善度假村的状况。我们向您保证，我们已收到您对付款的投诉。此外，我们已向管理层提出问题，以防止将来发生此类事件，因为我们努力为客人提供美好的假期体验。

为了进一步分析情况，您可以通过我们的主要 FB 页面给我们发送消息：https://bit.ly/Cocotel 讨论您的问题，我们想知道您在访问期间与我们预订了哪些日子以及哪些您入住的房间。感谢您分享此关注和反馈！祝你有美好的一天！ 💚

我们午夜入住，当时已经非常疲惫了。所以，当老板多次要求我们额外支付500比索时，我们感到非常意外。我告诉他，有什么问题吗？我已经在Trip.com上付过钱了，我不需要再付。但他还是不停地要求我多付钱，理由是*******.com或类似平台从他的利润中抽取了很高的佣金。我真的不建议任何人住在这里。宁愿多花点钱，也要去其他更正常的地方。

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为保证您看到的点评分真实可信，我们不是使用简单的平均值，而是基于每一条真实入住的点评，综合考虑体验的新鲜程度以及点评的可信程度进行科学计算，得到最终的评分。

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