酒店回复: Dear Valued Guest,Warmest Greeting from Grand Mercure Malang Mirama..Thank you for trust and staying with us at Grand Mercure Malang Mirama. We very appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us.Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We will share this valuable information to all of our staff members, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Since We aim to consistently provide the best services to meet your expectations and those of all our guests.We look forward to welcoming you back soon.Thank YouSincerely,Sugito AdhiCluster General ManagerGrand Mercure Malang MiramaMercure Surabaya Grand Mirama
酒店回复: Dear Valued Guest,Sugeng Enjing,Warmest Greeting from Grand Mercure Malang Mirama..Thank you for trust and staying with us at Grand Mercure Malang Mirama. We very appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us.Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We will share this valuable information to all of our staff members, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Since We aim to consistently provide the best services to meet your expectations and those of all our guests.We look forward to welcoming you back soon.Thank YouSincerely,Sugito AdhiCluster General Manager
酒店回复: Dear Valued Guest,Sugeng Enjing,Warmest Greeting from Grand Mercure Malang Mirama..Thank you for trust and staying with us at Grand Mercure Malang Mirama. We very appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us.Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We will share this valuable information to all of our staff members, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Since We aim to consistently provide the best services to meet your expectations and those of all our guests.We look forward to welcoming you back soon.Thank YouSincerely,Sugito AdhiCluster General Manager
酒店回复: Dear Guest User, Sugeng SontenThank you for your review! We're pleased to hear that you consider our hotel to be one of the best in Malang and that you had a good overall experience. We appreciate your comments about hygiene and will continue to maintain our standards. We're also glad you enjoyed our restaurant offerings, though we understand that pricing can be a factor, and we'll take your feedback into consideration. We hope to have the opportunity to welcome you back for another stayMatur NuwunSugito AdhiGeneral Manager
酒店回复: Dear Valued Guest,Sugeng Enjing,Warmest Greeting from Grand Mercure Malang Mirama..Thank you for trust and staying with us at Grand Mercure Malang Mirama. We very appreciate you taking the time to share your stay experience. Firts of all ,We do apologize for Your inconvenience during Your stay regarding with our linens ,Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We had coordination with our Executive Housekeeper related with this issue and We will share this valuable information to all of our staff members, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Since We aim to consistently provide the best services to meet your expectations and those of all our guests.We look forward to welcoming you back soon.Thank YouSincerely,Sugito AdhiCluster General Manager
感觉算是当地比较好的酒店了，环境服务那些都挺不错的，工作人员也可以用英语进行交流，没有出现什么不便，酒店对面还有一个便利店。
该酒店地理位置在区域内算中等，距离热门景点有一定距离，需打车或乘坐公交。房间空间够用，放置行李后活动不拥挤。床品舒适度一般，部分旅客可能觉得偏硬。服务人员态度平和，有需求时能及时响应，但主动服务意识不足。整体无突出优势，也无明显短板。
初级套房非常宽敞，但家具的摆放可以更合理一些。比如床头柜，就只是一个圆桌，连个抽屉都没有。浴缸的出水口突出到浴缸宽度的一半，对小孩子来说是个安全隐患。我们认为润肤乳应该是基本备品，但这里竟然没有提供，甚至是我们要求了之后也没有。早餐种类很多，但蛋白质选项非常有限。这里有一些儿童活动，但都需要额外收费。
这家酒店的一切都很好。地理位置优越，打车去火车站、当地商场和Batu都很方便。我们在这里住得很舒服。酒店内有3家餐厅，提供的食物非常美味。工作人员非常友好和乐于助人。健身房和游泳池等设施都达到了很高的标准。房间非常干净现代，还能看到很棒的山景。
设施很新，房间卫生打扫干净，酒店房间景色不错。是Malang最好的酒店，是去Bromo火山度假首选。
这是我第一次带着宝宝自驾游，我们选择了马朗美居大酒店，因为它声誉卓著，好评如潮。很高兴地说，这次体验名副其实。
我们入住的房间很干净，还能欣赏到壮丽的山景。刚到的时候，酒店最初给我们安排了一个还在打扫的房间，但工作人员很快就发现了错误并及时纠正了。我们还要求了一张婴儿床，很快就送到了，没有任何问题。
浴室里洗漱用品很齐全，衣架也很多。淋浴水压很足，非常舒服。
住宿期间我使用了健身房和游泳池。健身房设施齐全，有深蹲架、一整套哑铃、一台拉力机和两张卧推凳。游泳池的水温很舒服，体验很好。
我们的房间包含早餐，食物种类非常丰富。整个服务过程都热情有礼。我觉得咖啡柜台的咖啡师在制作卡布奇诺的技能上可以多加培训，但总体来说还是可以接受的。
我以后肯定还会再来这家酒店的。我还附上了一些照片，希望能帮助其他考虑预订这里的人。再次感谢马朗美居团队给我们带来了愉快的住宿体验！
这仍然是孩子们每次来马朗都最喜欢的酒店。除了地理位置好，酒店对孩子也很友好，为孩子们准备的活动也同样精彩，让人感觉宾至如归。我们几乎每个月都来这儿！感谢你们的热情款待！
设施：应该是玛琅最好的酒店，整体都很不错
卫生：卫生还可以
环境：周边吃饭的地方比较少，还好酒店有几个餐厅，但是价格有点小贵
隔音效果很差。能听到客房服务员在走廊说话、楼上走路的声音，还有隔壁洗澡的声音。酒店设施也很一般，跟三星级酒店差不多。只提供了一双拖鞋。退房的时候等了很久，因为他们要检查房间，以防有什么东西不见了。
Hot water kettle is not automatic, you have to shut it off manually.
可能是和当地水质有关系，床单被罩毛巾等需要洗的都不太干净，但相对来说，已经是玛琅最好的酒店了，性价比很好，住宿体验也还不错