酒店回复: Dear Guest,Thank you for your feedback. We’re pleased to know that you appreciated the location and the convenience of the surrounding services. We’re sorry to hear that certain in-room details did not fully meet your expectations; your comments are appreciated and help us continue to improve the guest experience. We hope to have the opportunity to welcome you again in the future.Kind regardsStefania PesciGuest Reviews ManagerBW Hotel President - Roma
酒店回复: Dear Guest,Thank you for sharing your experience with us. We’re very pleased to know that you were satisfied with your stay and that the location and early check-in made your visit to Rome even more enjoyable. We also appreciate your note regarding the Wi-Fi speed, which has been shared with our team for further review. Your feedback is truly valuable, and we hope to welcome you again in the future.Best regardsStefania PesciGuest Reviews ManagerBW Hotel President - Roma
酒店回复: Dear Guest,Thank you for your feedback. We’re pleased to hear that you found the location convenient and the room comfortable. It’s great to know that you appreciated the recent updates as well. We hope to have the pleasure of welcoming you again in the future.Kind regardsStefania PesciGuest Reviews ManagerBW Hotel President - Roma
点评来源 Trip.com
5.0分
精致特大床套房
家庭亲子
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(1) 硬件设施**
- **客房质量**:面积大、隔音好、床品舒适、卫浴设备(干湿分离)、迷你吧、智能设备。
- **公共区域**:大堂设计时尚、电梯效率古、停车场、无障碍设施。
- **附加设施**:泳池、健身房、会议厅、儿童娱乐区等。
(2) 服务水平**
- **响应速度**:前台热情、客房服务的高效率。
- **专业性**:员工待人和气、问题解决能力强。
(3) 卫生与安全**
- **清洁标准**:床单更换频率高、消毒措施齐全、无异味。
- **安全措施**:消防系统、监控、应急预案、隐私保护均有。
(4) 位置与周边**
- **便利性**:交通枢纽、离景点近、在商业区。
#### **(5) 餐饮体验**
- 早餐丰富(自助)。
#### **(6) 性价比**
- 价格与提供的服务、设施齐全。
距离斗兽场,只有步行15分钟,
周边历史古迹多
值得推荐一下,挺好的!
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酒店回复: Dear Buban,Thank you so much for your kind words! We’re absolutely thrilled to hear that you and your wife had such a positive experience with us.We truly appreciate you taking the time to share your thoughts and are grateful for your support.We look forward to your next stay with us!Kind regards,Stefania PesciGuest Reviews ManagerBW Hotel President - Roma
酒店回复: Dear Nicole,Thank you for taking the time to share your feedback. We are truly sorry that your experience upon arrival did not meet your expectations and caused such distress, especially during a late-night check-in with children.All reservations are automatically acquired by our system, and in this case, your booking was mistakenly registered as a double room due to a technical error beyond the control of our front desk team. As no triple rooms were available at that hour, our night staff did their best to assist by offering the most suitable alternative and informed the day team to make the necessary adjustments the following morning.As for the in-room electrical issue, we’d like to clarify that next to the desk, there is a dedicated Schuko-type outlet intended for the kettle. It is not necessary to unplug the lamp, which operates at a different voltage and is not meant to be disconnected. In accordance with safety regulations, each room is equipped with a circuit breaker to prevent electrical overload or potential fire risk due to improper use of sockets. We understand how unexpected this may have been, especially with children present, and we’re truly sorry for the concern this caused.Regarding your early departure, we respected your decision without hesitation and promptly informed Ctrip to issue a full refund for the unused night, waiving any cancellation penalty. We regret that this was not fully acknowledged, but please rest assured that it was a goodwill decision on our part to support your preference.We genuinely regret that your stay did not reflect the standard we strive to offer. We wish you and your family all the best in your future travels.Best regardsStefania PesciGuest Reviews ManagerBW Hotel President - Roma
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7人觉得有用
5.0分
豪华大床房
朋友出游
设施:很好
环境:非常便利 出门就是地铁站,两站到火车站,五站是西班牙广场逛街
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酒店回复: Dear Guest,Thank you for your perfect rating! We're happy to know you enjoyed our facilities and appreciated the convenience of our location. We hope to welcome you back soon!Best regards,OlgaGuest Reviews TeamBW Hotel President - Roma
酒店回复: Dear Guest,Thank you so much for your review. We’re delighted that you enjoyed your time with us and that your stay in Rome was made more pleasant by our services. We would be happy to welcome you back whenever you return to the city.Kind regards,Stefania PesciGuest Reviews ManagerBW Hotel President - Roma
酒店回复: Dear Guest,thank you for kind review. We are glad to hear that our location suited your travel needs and you enjoyed your stay with us.We hope to welcome you back soon. Kind regardsOlgaGuest Reviews TeamBW Hotel President - Roma
位置很好楼下就是地铁站,附近还有个小超市买东西。毛巾,被子香味太浓了,这应该是欧洲酒店的通病。牙杯是一次性塑料的,特别软。
这个酒店非常满意,出门就是地铁左拐就是51路能到达罗马的各大景点,唯一一点建议酒店改进可以调整一下Wi-Fi的网速实在是太卡了😭
可以尝试提早入住,我们中午12:00左右就给办理入住了 nice !
位置很好,很方便出门就是地铁口。房间不大但是很不错,就是好像重新装修过赶紧去会有一点气味,胜在可以开窗。
(1) 硬件设施**
- **客房质量**:面积大、隔音好、床品舒适、卫浴设备(干湿分离)、迷你吧、智能设备。
- **公共区域**:大堂设计时尚、电梯效率古、停车场、无障碍设施。
- **附加设施**:泳池、健身房、会议厅、儿童娱乐区等。
(2) 服务水平**
- **响应速度**:前台热情、客房服务的高效率。
- **专业性**:员工待人和气、问题解决能力强。
(3) 卫生与安全**
- **清洁标准**:床单更换频率高、消毒措施齐全、无异味。
- **安全措施**:消防系统、监控、应急预案、隐私保护均有。
(4) 位置与周边**
- **便利性**:交通枢纽、离景点近、在商业区。
#### **(5) 餐饮体验**
- 早餐丰富(自助)。
#### **(6) 性价比**
- 价格与提供的服务、设施齐全。
距离斗兽场,只有步行15分钟,
周边历史古迹多
值得推荐一下,挺好的!
超级满意,下次也会优先推荐
非常差非常差,如果用10年前的7天连锁酒店的房间来跟他比,简直有辱7天这个品牌。半夜下飞机打车奔赴酒店,已经是一点钟,到2点前台还没办好手续。订的两天的三人间,他们居然把房间给别人了,说是给安排了一个大床房,还强调说房间大一点。我想想也没有别的办法也就无奈同意了,去房间一看,几乎站不下三个人,再次跑去前台沟通,留两个孩子在房间等着。前台很烦躁地给换了一间两床房间,调换过程中反复跟他强调要房间大点的,可以升级可以收费。这次迅速给换了间两个床的,带着孩子们拖着行李换楼层,去房间一看差点没晕死,和大床间是一模一样的房型,两个床拉开后,更进不了人和箱子。两个孩子和我都呆站在门口,一秒都没有犹豫,冲下去前台让他换回原来的大床房。回到房间已是凌晨两点。
整个房间只有一个插座,还插着台灯,拔下台灯换上烧水壶,房间提供的手锤头大点的烧水壶,水未烧开全屋的电给断了,吓得孩子们哇哇乱哭,隔壁房间不停敲墙,在黑暗中听得诡异,更是把人吓得不清,纸糊的墙壁都比房间的隔墙厚!定下神来,准备打电话给前台,发现房间的电话也是需要通电的,没法联系前台,只能靠自己摸索房间的电箱,还好在门口显眼处看到一外置电箱(看来断电是经常发生的事),推闸后给电。电是送上来了,水壶是彻底烧了。
提前了一个多月预定的三人间,两位,全额支付了人民币4100左右的房费,一个六岁不到的孩子,加收了35欧一晚。还不给保留房间,沟通退也不给退。携程不知道什么毛病,居然在显眼的位置推这样破烂的酒店。严重怀疑前台,长得一脸凶相的前台有种族歧视倾向。
无法忍受第二晚还住在这样的破酒店,强行要求携程找房间换房间,幸运的是携程的客服非常给力,换了很好的房间,也做了安慰。在此为携程点赞。
永久拉黑BEST WESTERN!
设施:很好
环境:非常便利 出门就是地铁站,两站到火车站,五站是西班牙广场逛街
酒店位置很好,就在车站旁边,交通非常方便。房间很干净,还有浴缸。不过有点遗憾的是,饮用水是收费的,而且洗漱用品种类也比较少。
酒店地理位置很好,门口就是地铁站,可以走路到斗兽场,酒店早餐丰富,有很多种面包,附近有超市和很多餐厅
地理位置很好,就在地铁站门口!那条地铁线可以直接去梵蒂冈。坐门口公交车可以直接到斗兽场。酒店比较老了,提供拖鞋,空调还不错,算经济型的