酒店回复: Dear Guest,Thank you for your feedback. We’re pleased to know that you appreciated the location and the convenience of the surrounding services. We’re sorry to hear that certain in-room details did not fully meet your expectations; your comments are appreciated and help us continue to improve the guest experience. We hope to have the opportunity to welcome you again in the future.Kind regardsStefania PesciGuest Reviews ManagerBW Hotel President - Roma

酒店回复: Dear Guest,Thank you for sharing your experience with us. We’re very pleased to know that you were satisfied with your stay and that the location and early check-in made your visit to Rome even more enjoyable. We also appreciate your note regarding the Wi-Fi speed, which has been shared with our team for further review. Your feedback is truly valuable, and we hope to welcome you again in the future.Best regardsStefania PesciGuest Reviews ManagerBW Hotel President - Roma

酒店回复: Dear Guest,Thank you for your feedback. We’re pleased to hear that you found the location convenient and the room comfortable. It’s great to know that you appreciated the recent updates as well. We hope to have the pleasure of welcoming you again in the future.Kind regardsStefania PesciGuest Reviews ManagerBW Hotel President - Roma

酒店回复: Dear Buban,Thank you so much for your kind words! We’re absolutely thrilled to hear that you and your wife had such a positive experience with us.We truly appreciate you taking the time to share your thoughts and are grateful for your support.We look forward to your next stay with us!Kind regards,Stefania PesciGuest Reviews ManagerBW Hotel President - Roma

酒店回复: Dear Nicole,Thank you for taking the time to share your feedback. We are truly sorry that your experience upon arrival did not meet your expectations and caused such distress, especially during a late-night check-in with children.All reservations are automatically acquired by our system, and in this case, your booking was mistakenly registered as a double room due to a technical error beyond the control of our front desk team. As no triple rooms were available at that hour, our night staff did their best to assist by offering the most suitable alternative and informed the day team to make the necessary adjustments the following morning.As for the in-room electrical issue, we’d like to clarify that next to the desk, there is a dedicated Schuko-type outlet intended for the kettle. It is not necessary to unplug the lamp, which operates at a different voltage and is not meant to be disconnected. In accordance with safety regulations, each room is equipped with a circuit breaker to prevent electrical overload or potential fire risk due to improper use of sockets. We understand how unexpected this may have been, especially with children present, and we’re truly sorry for the concern this caused.Regarding your early departure, we respected your decision without hesitation and promptly informed Ctrip to issue a full refund for the unused night, waiving any cancellation penalty. We regret that this was not fully acknowledged, but please rest assured that it was a goodwill decision on our part to support your preference.We genuinely regret that your stay did not reflect the standard we strive to offer. We wish you and your family all the best in your future travels.Best regardsStefania PesciGuest Reviews ManagerBW Hotel President - Roma

酒店回复: Dear Guest,Thank you for your perfect rating! We're happy to know you enjoyed our facilities and appreciated the convenience of our location. We hope to welcome you back soon!Best regards,OlgaGuest Reviews TeamBW Hotel President - Roma

酒店回复: 亲爱的Rika， 感谢您抽出时间分享您的入住体验。我们很高兴听到您对酒店便利的地理位置和舒适的客房表示赞赏。同时，我们也对某些方面未能完全满足您的期望表示遗憾，您对酒店设施的反馈对我们改进非常有价值。 我们希望有机会再次欢迎您，并为您提供更美好的体验。 此致， Stefania Pesci 宾客点评经理 BW Hotel President - 罗马

酒店回复: Dear Guest,Thank you so much for your review. We’re delighted that you enjoyed your time with us and that your stay in Rome was made more pleasant by our services. We would be happy to welcome you back whenever you return to the city.Kind regards,Stefania PesciGuest Reviews ManagerBW Hotel President - Roma

酒店回复: Dear Guest,thank you for kind review. We are glad to hear that our location suited your travel needs and you enjoyed your stay with us.We hope to welcome you back soon. Kind regardsOlgaGuest Reviews TeamBW Hotel President - Roma