酒店回复: Dear Guest,Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Pyramid Hotel. We have shared your feedback with the appropriate hotel team for improvements.We look forward to welcoming you back to Sunway City in the near future!Best Regards,Management of Sunway Pyramid Hotel
酒店回复: Dear Vanessa Wu,Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Pyramid Hotel. We look forward to welcoming you back to Sunway City!Best Regards, Management of Sunway Pyramid Hotel
酒店回复: Thank you for bringing this matter to our attention. We are truly sorry and deeply concerned to learn about your experience with the bathroom faucet and the distress it caused, especially late at night.Please accept our sincere apologies for the inconvenience and discomfort you experienced. A malfunctioning faucet and exposure to excessively hot water is unacceptable and does not reflect our safety or maintenance standards. We regret that this caused you distress and required you to visit the reception under such uncomfortable circumstances.Your feedback has been escalated immediately to our Engineering and Management teams for urgent inspection and corrective action to prevent any recurrence. Guest safety and comfort are our top priorities, and we take incidents of this nature very seriously.Once again, we sincerely apologize for the unpleasant experience and thank you for taking the time to share your feedback, which helps us improve our facilities and services.Kind regards,ManagementSunway Pyramid Hotel
酒店回复: Dear Yen,Thank you for taking the time to share your stay experience at Sunway Pyramid Hotel. Please accept our sincere apologies for the inconveniences you encountered during your visit. We always strive to provide the best service to our guests, and on this occasion, we regret that we did not meet your expectations.We also understand your concerns regarding parking. Please note that all Sunway Hotels charge for parking; however, we offer a flat rate of RM 15 for hotel guests, which includes multiple entries during your stay. This is a special arrangement exclusively for our hotel guests.As a teachable moment, we have shared your feedback with the relevant hotel teams to ensure proper guidelines are in place to prevent similar issues from occurring in the future. We truly hope this experience will not deter you from staying with us again, and we look forward to welcoming you back soon.Best regards,ShantaDirector of Rooms
点评来源 Trip.com
4.0分
豪华房
家庭亲子
早餐丰盛 房间干净 浴室内有扶手还能坐着老人家有安全感 下楼隔壁就是商场很方便
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酒店回复: Dear Chew, Thank you for your stay at Sunway Pyramid Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!Best Regards, Management of Sunway Pyramid Hotel
酒店回复: Dear Captain_Z, Thank you for your stay at Sunway Pyramid Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!Best Regards, Management of Sunway Pyramid Hotel
酒店回复: Dear Guest,Thank you for taking the time to share your stay experience at Sunway Pyramid Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.Best Regards, Management of Sunway Pyramid Hotel
4.5分
豪华房
独自旅行
入住四星酒店，到五星酒店享用早餐。早餐人多。
交通方便，我已经入住多次。
旁边有海底捞，可以去双威度假酒店吃海鲜自助
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酒店回复: Dear Guest,Thank you very much for taking the time in sharing your experience with us. Nothingpleases us more than to read that our guests enjoyed their stay experience at SunwayPyramid Hotel.We look forward to welcoming you back to Sunway City!Best Regards, Management of Sunway Pyramid Hotel
酒店回复: Dear Esteemed Guest,Thank you for sharing your review. After careful verification, we found that the photo attached does not correspond to any of our hotel rooms. We are sorry for any inconvenience experienced and appreciate your feedback.Warm Regards,Management of Sunway Pyramid Hotel
房间很舒服。楼下通往双威乐园。自助早餐很丰富。孩子们很喜欢吃。唯一美中不足是房间略小。行李有点摆不开。
酒店周边配套齐全，有游乐园有shoppingmall，但是酒店的水质很差，一股泳池水的味道，而且水也有颜色。我都怀疑是不是乐园的水循环利用。早餐很一般，除了水果，基本上挑不出好吃的
非常不满意，水龙头开关往左往右或者中间全是开水。把我头皮烫伤了。我是裹着浴巾去三台换房间的！大晚上真是把人气的半死，水龙头还没法固定，不是左就是右，必须手持才可以洗澡。烫死了
房间很小，隔音差。房间灯光不够亮。第一次住酒店是需要给parking fee, 非常不合理。身为4/5星级酒店，早餐食物不多选择，还有苍蝇。
早餐丰盛 房间干净 浴室内有扶手还能坐着老人家有安全感 下楼隔壁就是商场很方便
整个酒店非常大，相当于一个度假酒店，背后是一片水上乐园，据说这里以前是一片矿场，挖出一个大坑，后来才开发成酒店的；酒店大的唯一不方便的地方就是吃早餐，需要走很远，到另外一个大堂后再坐电梯下7、8层楼到早餐摊，但早餐非常的丰富，走了也值了
今日洗澡的时候，下水管堵了，弄的房间里面都是水服务一般般
4日入住的时候，房间柜子里的灯，老是跳动，关闭不了，来来回回的修，房间里还有味道，服务也跟不上，下次不会再来了
入住四星酒店，到五星酒店享用早餐。早餐人多。
交通方便，我已经入住多次。
旁边有海底捞，可以去双威度假酒店吃海鲜自助
卫生：
床单上有只蟑螂在爬……
服务：
我吃了三天早餐。有两天我每次去取餐回来后，都得换到新的桌子，一共换了三次……他们给我安排了一张桌子，但之后却在没问我是否用餐完毕的情况下，就把桌子让给了新来的客人。第一天的时候，我还没来得及坐下，他们就把我的桌子给了另一位客人。
环境差的不得了，避坑
卫生间味道臭的不得了 房间发霉