酒店回复: Dear Guest,It's gratifying to see that you've had a perfect stay at Leonardo Boutique Hotel Rome Termini. We're particularly delighted to hear that you found our location convenient, with various amenities such as a large supermarket and McDonald's close by. Our aim is to provide comfort and convenience to our guests, and it seems we hit the mark during your stay. We hope that you were able to make the most of your visit to Rome, and that you enjoyed the local delicacies and fruits that you purchased nearby.We look forward to welcoming you back to our hotel in the future. Kind Regards,Riccardo - Front Office Agent

酒店回复: Dear Guest,We are sincerely sorry to hear about the unfortunate incident you experienced during your stay with us. The safety and satisfaction of our guests are of paramount importance to us and it's disheartening to hear that your visit did not meet your expectations. We would like to clarify that our property is situated in a historical area of Rome, which sometimes may present challenges. We always urge our guests to take precautionary measures while staying in the city, irrespective of the area.Your comments regarding the room's size have been noted. We offer a variety of room types, each varying in size, as stated on our website. Our hotel, located in an historical building, does pose certain constraints in terms of space. We apologize if your experience failed to meet your expectations this time.Kind regards,The staff of Leonardo Boutique Rome Termini

酒店回复: 亲爱的 ЕвгеНик， 我们感谢您的详细反馈。很高兴得知您觉得房间很舒适，并且喜欢私人露台、按摩浴缸和所提供的设施。 请注意，我们的酒店是一座历史建筑，拥有各种类型的客房，每种客房都有自己独特的大小，所有这些都在我们的网站上准确说明。我们明白有些房间可能感觉有点小，但我们向您保证，每间客房的设计都是为了最大限度地提高舒适度和功能性。 我们也很高兴听到您喜欢我们的早餐服务，尽管我们注意到您对多样性的评论。我们始终努力满足客人的喜好，并将继续这样做。 再次感谢您选择 Leonardo Boutique Hotel Rome Termini。我们期待着您下次来罗马时再次光临。 诚挚的问候， Riccardo - 前台代理

酒店回复: Dear Guest,Thank you for sharing your impressions and for choosing our hotel on short notice. We are delighted that our location near Roma Termini proved convenient for your travel and sightseeing.We appreciate your comments about the quiet rooftop setting and the option to reserve the small pool for private use. It is encouraging to know these aspects contributed positively to your stay and that you found value overall.We are sorry to learn that certain elements did not fully meet expectations, including breakfast and aspects of the facilities. Our team is committed to delivering a consistently comfortable experience aligned with our standards.We hope to have the opportunity to welcome you again and provide an even more enjoyable visit in our strategic location close to the main station.Kind regards,Claudia, Operation Manager

酒店回复: Dear My LadyIt's wonderful to hear that our hotel's location served your needs well, being just a short walk away from the station. Rome indeed holds many treasures, often reflected in the price, but we aim to provide excellent value.Your mention of our clean bedding is much appreciated. Our team takes great pride in ensuring our guest's comfort and cleanliness is a top priority.Your feedback is highly valued, and we hope to have the opportunity to welcome you back soon.Kind regards, Claudia, Operations Manager

酒店回复: Dear Guest,Your feedback is important to us and it helps us to continuously improve our services. I regret to hear that the size of the room and the steps at the entrance of our historical building were not to your full satisfaction. Please note that we have different room typologies which vary in size, and all of these details are available on our website.Regarding the assistance with luggage, we do have bell boys also to assist with luggage. We can also provide assistance upon request. We are also sorry to hear about your concerns with the bathtub. We aim to provide a comfortable and safe experience for all our guests and we take your feedback very seriously. Lastly, regarding the breakfast, we strive to cater to the diverse tastes of our guests and we will certainly take your comment into consideration.We hope that despite these issues, you were able to enjoy your stay in Rome and we look forward to welcoming you back in the future.Kind Regards,Riccardo - Front Office Agent

酒店回复: Dear Guest,Thank you for taking the time to share your experience with us, and for your high ratings on our cleanliness, amenities, and surroundings. We apologize if our service did not meet your expectations. We understand that our historic building's layout may pose challenges, especially with luggage. Please be aware that we have security personnel and a bellboy available to assist with luggage handling upon request. Regarding the room size, we have different types available, all listed on our website for our guests' consideration. As we strive to improve our services, your feedback is truly appreciated.We hope to have another chance to welcome you back and provide you with a more satisfying stay. Kind Regards,Riccardo - Front Office Agent

酒店回复: Dear Pishu,It's heartening to hear that you valued our front desk service and found it to be professional. Our team always strives to provide our guests with all the necessary information that can enhance their stay in Rome. Moreover, we are delighted that you enjoyed the view from your room. It's one of the aspects that we are very proud of at Leonardo Boutique Hotel Rome Termini.We look forward to welcoming you back on your next visit to Rome!Kind regards,Claudia, Operations Manager

酒店回复: 亲爱的 Yuen Mei， 得知我们员工的友好和乐于助人为您在罗马特米尼莱昂纳多精品酒店的住宿质量增色不少，我们感到非常欣慰。我们的目标是提供卓越的服务，确保客人获得无缝体验，很高兴听到我们在您入住期间实现了这一目标。 此外，您对我们早餐的称赞让我们感到高兴。我们很自豪能够提供丰富多样且美味的早餐，让客人以良好的心情开始新的一天。 您的积极反馈非常值得赞赏，这对我们有很大激励。我们期待您下次访问罗马时再次光临。 诚挚的问候， Claudia

酒店回复: Dear Guest,Thank you for sharing your impressions of your recent stay with us. We are sorry to learn that the overall ambiance and room size did not meet your expectations.Our property is located within a historic building, which influences the layout and dimensions of our accommodations. We offer several room categories with varying sizes, and the specific measurements are clearly indicated on our official website to help guests choose the option that best suits their needs.We value your feedback, as it helps us align our services with the experience we strive to offer. We hope to have the opportunity to welcome you again for a stay that better reflects our standards.Kind regards,Claudia, Operations Manager