Amazing experience in Sinclairs retreat, ambience is very good, close to nature, well behaved and skilled hotel staffs including Avishek, Khan and Sumanta. Thanks.
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酒店回复: Dear Sir, Thanks so much for sharing your wonderful feedback! We’re delighted to know that you had an amazing experience at Sinclairs Retreat Ooty. It’s great to hear that you enjoyed the ambience and the natural surroundings. Your appreciation for our team members — Avishek, Khan and Sumanta — is truly valued, and they will be glad to know their efforts made your stay memorable. Thank you once again, and we look forward to welcoming you back soon! Should you plan another trip to our other hotels and resorts at Burdwan, Darjeeling, Dooars, Gangtok, Kalimpong, Port Blair, Siliguri and Udaipur, please don’t hesitate to reach out— it’s always a pleasure to have you! We invite you to visit Sinclairs Palace Retreat Udaipur, the latest addition to the Sinclairs portfolio, offering guests a peaceful escape just outside the bustling city of Udaipur.
4.0分
家庭亲子
Nice place amazing view The team specially Ms Prema Mr Prasanjeet. Sumant and Kartik were very helpful and nice. They maintained a good hygiene as well
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酒店回复: Dear Sir, Thank you so much for your wonderful feedback! We’re delighted to know that you enjoyed your stay at Sinclairs Retreat Ooty and loved the amazing view. Your appreciation for our team members truly means a lot to us. We’re glad you noticed the hygiene and care we maintain throughout the property. Looking forward to welcoming you again for another memorable stay amidst the hills! Should you plan another trip to our other hotels and resorts at Burdwan, Darjeeling, Dooars, Gangtok, Kalimpong, Port Blair, Siliguri and Udaipur, please don’t hesitate to reach out— it’s always a pleasure to have you! We invite you to visit Sinclairs Palace Retreat Udaipur, the latest addition to the Sinclairs portfolio, offering guests a peaceful escape just outside the bustling city of Udaipur.
5.0分
家庭亲子
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I had a wonderful stay at Sinclairs Retreat, Ooty. The resort’s location is absolutely breathtaking, offering panoramic views of the Nilgiri hills and a peaceful environment to relax and unwind. The property is well-maintained, clean, and beautifully designed, blending comfort with nature. The staff were warm, courteous, and always ready to assist with a smile, making the experience even more memorable. The food was delicious with a good variety, and the service was prompt and attentive. What stood out most was the serene atmosphere and the care taken to ensure guests feel comfortable and well looked after. Truly a perfect place for a refreshing getaway in Ooty. ⭐️⭐️⭐️⭐️⭐️ (5/5) – Highly recommended!
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酒店回复: Dear Sir, Thank you so much for your kind words and for sharing your wonderful experience with regards to your recent stay at Sinclairs Retreat Ooty! We are delighted to hear that our breathtaking location, serene atmosphere, and thoughtful hospitality made your stay so memorable. It’s great to know that you enjoyed the comfort, cleanliness, and scenic beauty while also appreciating our staff’s warmth and attentiveness. We’re especially happy that the food and service added to your overall experience. Your recommendation means a lot to us, and we look forward to welcoming you back for another relaxing getaway in the hills! Should you plan another trip to our other hotels and resorts at Burdwan, Darjeeling, Dooars, Gangtok, Kalimpong, Port Blair, Siliguri and Udaipur, please don’t hesitate to reach out— it’s always a pleasure to have you! We invite you to visit Sinclairs Palace Retreat Udaipur, the latest addition to the Sinclairs portfolio, offering guests a peaceful escape just outside the bustling city of Udaipur.
3.0分
家庭亲子
Mr Naveen @ Reception very helpful n cooperative n very good person always with a sweet smile good place to stay in ooty tooms are good location is good
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酒店回复: Dear Sir/Ma'am, Many thanks for sharing your kind words! We’re glad to know you enjoyed the good location, service, and pleasant weather in Ooty. Your appreciation for Mr. Naveen at the reception is truly encouraging — we’ll be sure to share your compliments with him. We’re delighted you had a comfortable stay and look forward to welcoming you again on your next visit. Should you plan another trip to our other hotels and resorts at Burdwan, Darjeeling, Dooars, Gangtok, Kalimpong, Port Blair, Siliguri and Udaipur, please don’t hesitate to reach out— it’s always a pleasure to have you! We invite you to visit Sinclairs Palace Retreat Udaipur, the latest addition to the Sinclairs portfolio, offering guests a peaceful escape just outside the bustling city of Udaipur.
5.0分
其他
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It was a pleasant stay, yummy Food served by Mr Khan and Abhishek and well managed by Mr Prasanjeet. Great property to explore, very enjoyable indoor games to play
5.0分
其他
Excellent hotel with great facilities and comfort, especially the services and warmth by Mr. Abhishek and Mr. Khan was outstanding.
1.0分
其他
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I had a terrible experience during my stay at the hotel for two days, on 30th and 31st December 2025. The entire property had a strong, unpleasant smell, and the rooms were in very shabby condition. The staff was extremely rude and unhelpful. For instance, when I complained about the poor hygiene and foul smell in the room, the receptionist, Naveen, responded rudely by saying, “Have you visited the entire hotel to complain that all rooms are stinking?” We had booked two rooms, and both were equally poorly maintained. Upon arrival, the staff informed us that there was a complimentary high tea for guests between 4:30 PM and 6:00 PM. However, we were completely appalled to find that this “high tea” consisted only of tea/coffee with biscuits and namkeen. After a long commute, we requested something more substantial to eat, and sandwiches were provided at very high charges, which was unreasonable. We had also opted for the 31st night package, where the gala dinner was mandatory. Unfortunately, this turned out to be the worst New Year’s celebration I have ever experienced. From the starters to the dinner, everything was below average. There were no activities or entertainment at all, and the event ended so early that most guests went to bed by 9:00 PM. Hardly anyone stayed until midnight, as it was the most boring New Year’s party imaginable. Overall, the experience was extremely disappointing and not at all worth the money spent.
2.0分
其他
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I had to put on a hat in bed to get warm enough to sleep. Took 3 calls, a visit to reception and over half an hour to get towels. Look at pic to see the view from my room. Great potential, but did not deliver.
4.0分
其他
Staff service was very good. Navin on reception was very helpful. Rooms were average. Room needs heaters. Lunch, dinner and food variety needs improvement.
4.0分
其他
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Great location, Prema staff member and other staff members very helpful and friendly. Lunch meals need to improve, rooms need heaters during the winters for the tourists.
Amazing experience in Sinclairs retreat, ambience is very good, close to nature, well behaved and skilled hotel staffs including Avishek, Khan and Sumanta. Thanks.
Nice place amazing view The team specially Ms Prema Mr Prasanjeet. Sumant and Kartik were very helpful and nice. They maintained a good hygiene as well
I had a wonderful stay at Sinclairs Retreat, Ooty. The resort’s location is absolutely breathtaking, offering panoramic views of the Nilgiri hills and a peaceful environment to relax and unwind. The property is well-maintained, clean, and beautifully designed, blending comfort with nature. The staff were warm, courteous, and always ready to assist with a smile, making the experience even more memorable. The food was delicious with a good variety, and the service was prompt and attentive. What stood out most was the serene atmosphere and the care taken to ensure guests feel comfortable and well looked after. Truly a perfect place for a refreshing getaway in Ooty. ⭐️⭐️⭐️⭐️⭐️ (5/5) – Highly recommended!
Mr Naveen @ Reception very helpful n cooperative n very good person always with a sweet smile good place to stay in ooty tooms are good location is good
It was a pleasant stay, yummy Food served by Mr Khan and Abhishek and well managed by Mr Prasanjeet. Great property to explore, very enjoyable indoor games to play
Excellent hotel with great facilities and comfort, especially the services and warmth by Mr. Abhishek and Mr. Khan was outstanding.
I had a terrible experience during my stay at the hotel for two days, on 30th and 31st December 2025. The entire property had a strong, unpleasant smell, and the rooms were in very shabby condition. The staff was extremely rude and unhelpful. For instance, when I complained about the poor hygiene and foul smell in the room, the receptionist, Naveen, responded rudely by saying, “Have you visited the entire hotel to complain that all rooms are stinking?” We had booked two rooms, and both were equally poorly maintained. Upon arrival, the staff informed us that there was a complimentary high tea for guests between 4:30 PM and 6:00 PM. However, we were completely appalled to find that this “high tea” consisted only of tea/coffee with biscuits and namkeen. After a long commute, we requested something more substantial to eat, and sandwiches were provided at very high charges, which was unreasonable. We had also opted for the 31st night package, where the gala dinner was mandatory. Unfortunately, this turned out to be the worst New Year’s celebration I have ever experienced. From the starters to the dinner, everything was below average. There were no activities or entertainment at all, and the event ended so early that most guests went to bed by 9:00 PM. Hardly anyone stayed until midnight, as it was the most boring New Year’s party imaginable. Overall, the experience was extremely disappointing and not at all worth the money spent.
I had to put on a hat in bed to get warm enough to sleep. Took 3 calls, a visit to reception and over half an hour to get towels. Look at pic to see the view from my room. Great potential, but did not deliver.
Staff service was very good. Navin on reception was very helpful. Rooms were average. Room needs heaters. Lunch, dinner and food variety needs improvement.
Great location, Prema staff member and other staff members very helpful and friendly. Lunch meals need to improve, rooms need heaters during the winters for the tourists.