酒店回复: Dear Mr./Mrs,Warmest Greetings from Hotel Santika Radial PalembangThank you for sharing your experience with us.We are pleased to hear that you had a pleasant stay at Hotel Santika Palembang and found our location convenient.We are also delighted by your kind remarks and honored that our hotel was your first choice.Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.Sincerely Yours,Management of Hotel Santika Radial Palembang

酒店回复: Dear Mr. Guolongwen,Warmest greetings from Hotel Santika Radial PalembangThank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced regarding your reservation, and we fully understand how frustrating it must have been to realize the date discrepancy shortly after completing the payment.Please allow us to clarify that since the reservation was made through an online travel agent, any changes, confirmations, or cancellations must be processed directly through the same agent, in accordance with the booking terms and conditions selected at the time of reservation. Unfortunately, under the selected conditions, modifications were not permitted, and we were unable to make adjustments on our end. Nevertheless, we truly regret the disappointment this situation may have caused.Your feedback is highly appreciated and will be shared with our team as part of our ongoing efforts to improve our service and communication. We sincerely hope to have the opportunity to welcome you again in the future and provide you with a better and more seamless experience.Warm regards,Hotel Santika Radial Palembang Management