酒店回复: Thank you so much for your lovely feedback! We’re thrilled you enjoyed our beachfront location and found it perfect for a relaxing stay. It’s wonderful to hear you loved lunch also the breakfast on our terrace. We apologize for the disruption caused by the elderly gentleman and appreciate your patience and understanding. We hope to welcome you back soon for another exceptional experience!

酒店回复: Thank you for your kind words about our hotel and our front desk team – we’re glad to hear you enjoyed your stay overall!We truly appreciate your feedback regarding the transportation service. We understand how important convenience and fair pricing are when arranging taxis. The service we currently offer is designed to ensure safety and reliability for our guests, but your comments are valuable and will help us re-evaluate how we can improve this experience, including offering more transparent and flexible options in the future.We hope to welcome you back again soon and provide an even better stay!

酒店回复: Thank you for your feedback. We're truly sorry to hear that your experience did not meet expectations. It's very disappointing to learn about the issues you faced with our staff, transportation service, and in-room amenities. This is far from the level of service we strive to provide, and we take your comments seriously. We are reviewing your concerns internally to ensure these matters are addressed and improvements are made. We appreciate you bringing this to our attention and hope you might consider giving us another opportunity in the future to offer you a much better experience.