酒店回复: Dear Zhangjiaying666, thank you very much for choosing to stay with us at Somerset Jeju Shinhwa World and for taking the time to share your valuable feedback. We are happy to learn that you had an enjoyable experience with us. Your feedback is crucial to us, it allows us to continually access and improve both the quality of our services and the standards we uphold. Once again thank you for your feedback and we hope for the opportunity to have you back with us again should your travels bring you back to the beautiful island of Jeju. Sincerely yours, Jeju Shinhwa World Hotels & Resorts
酒店回复: Dear NiannianyouyuMax, thank you very much for choosing to stay with us at Somerset Jeju Shinhwa World and for taking the time to share your valuable feedback. We are happy to learn that you had an enjoyable experience with us. Your feedback is crucial to us, it allows us to continually access and improve both the quality of our services and the standards we uphold. Once again thank you for your feedback and we hope for the opportunity to have you back with us again should your travels bring you back to the beautiful island of Jeju. Sincerely yours, Jeju Shinhwa World Hotels & Resorts
酒店回复: 안녕하십니까 고객님, 제주로의 소중한 여행을 저희 서머셋 제주신화월드로 방문 해 주셔서 진심으로 감사드립니다. 금번 투숙 시 미흡한 객실 정비로 인해 고객님의 기대에 미치지 못하는 경험을 제공하게 되어 진심으로 사과드립니다. 고객님께서 남겨 주신 귀중한 의견은 각 유관부서와 공유하였으며, 추후 유사 상황이 발생하지 않도록 지속적으로 주의를 기울이고 개선하도록 최선의 노력을 다하겠습니다. 감사합니다. 제주신화월드 호텔 & 리조트
酒店回复: Dear Yanyan, thank you very much for choosing to stay with us at Somerset Jeju Shinhwa World and for taking the time to share your valuable feedback. We are happy to learn that you had an enjoyable experience with us. Your feedback is crucial to us, it allows us to continually access and improve both the quality of our services and the standards we uphold. Once again thank you for your feedback and we hope for the opportunity to have you back with us again should your travels bring you back to the beautiful island of Jeju. Sincerely yours, Jeju Shinhwa World Hotels & Resorts
整个公寓干净整洁，布局合理，非常方便居住，厨房设备也齐备。适合家庭出游和朋友聚会。酒店前台可以叫车接送服务，总体来说很好的酒店公寓。服务人员礼貌周到！公寓的小区里面环境也很好，还有小朋友玩的滑滑梯🛝等设备。自驾出行更合适！距离神话乐园个水世界都很方便！酒店可以接送。
回国前一天凌晨洗好澡上床休息，掀开被子发现这和……我一个人睡主卧室的双床，思想斗争了一段时间决定先拍下来，视频就不上传了留些改进的空间吧，当时的逻辑是如果那时找酒店更换，不知等待到何时，度假村那么大，更加影响休息，关键是人太累没有精力，只能一晚上睡在床的最右侧边边将就。。具体不赘述了……（客观地说酒店公寓周边环境还是可以的，来办事情商务出差就近选择了这里，但是早出晚归有些福利确实没机会体验）
这里感谢携程平台一位善良的陈主管女士（工号：637754 ），不知她看得到吗🥰想说：幸亏有你在，客人才不会那么无助，好人一生平安💗
这次家庭旅行我们对住宿非常满意。我带着19个月大的宝宝和长辈同行，房间很宽敞，布局也很好，即使放了行李箱、婴儿车和学步车也完全不觉得拥挤！房间被分隔成几个区域，这样宝宝午睡的时候，我们可以安静地待在其他地方，互不打扰。由于是地暖房，我也不用担心宝宝会从床上摔下来，这一点很棒~有两个卫生间也很好，即使人多一起住也不会觉得不方便。最重要的是，厨房设施非常完善，可以自己做些简单的饭菜，还有洗衣设施，即使长期入住也不会有任何不便。房间结构本身设计得太好了，我甚至一度产生了“真想住在这里不走了”的念头 哈哈。
附属设施也正如神话世界一贯的风格，规模宏大且种类繁多！游泳池、汗蒸房、散步道等等，光是在度假村里就能玩得不亦乐乎，一天时间根本不够用。而且还赠送了Big3主题乐园的门票，我们参观了神话世界和里面的MomoZoo动物园，玩得很充实！度假村内的便利设施也很齐全，整个入住期间我都没发现什么缺点。
总的来说，这里是一个让孩子和老人都住得很舒服的地方，我强烈推荐给家庭游客 :)
酒店本身我很喜欢。不过，在网站上修改预订日期和重新预订的过程中，灵活性不够，这点让人有点失望。尽管工作人员已经尽力帮忙了。如果能有取消或修改日期后不可更改的提醒，那就更好了。我还会再来的。
这是一次宁静而美好的住宿体验。感觉就像进行了一周的疗愈之旅。我住在一个节奏非常快的海外城市，感觉内心有些麻木，但这里的树木和鸟鸣治愈了我。
酒店周边10分钟车程内有很多适合带孩子一起参与的活动。工作人员总体上非常友好，并且能立即解决我们的不便之处。我们9人的大家庭住在这里也觉得非常宽敞。主题公园虽然不算特别大，但游乐设施和设备都很充实，孩子们可以在那里尽情玩耍半天，而我们也不会感到太累。
房间很大，有3个卧室，可以住5-6个人。厨房还可以做饭，冰箱，洗衣机，洗碗机，烤箱，电饭锅非常齐全。家庭亲子游很舒服。
讲真，要不是为了方便一家人住在一起，真没必要订服务式公寓，我觉得还是连锁五星酒店好一些，至少品质有保证。看下他们淋浴的玻璃，就真的一晚上也呆不下去。玻璃都包浆了
房间很大很宽敞，两大两小入住非常合适，距离乐园很近，附近餐饮便利店都非常方便，带娃的家庭不容错过，连住四晚，到西线和南线景点都很方便
非常干净整洁，服务也很好，有求必应，响应及时。员工很亲切，早餐也很棒，还有游泳池和汗蒸房，一切都太完美了！
宽敞又干净。在家庭套房住得很舒服。