酒店回复: Dear Lisa,It was a pleasure welcoming you. However, we sincerely apologize for any concerns you had during your stay. Rest assured, we will share your comments with our team to ensure we are providing each of our guests with a clean, welcoming environment. Thank you for staying with us, and we hope you will reconsider and return to allow us another opportunity to change your perceptions.Sincerely,Hotel Management
酒店回复: Dear Aaron,Thank you for taking a moment to stay with us and for highlighting our ideal location. However, we sincerely apologize for any concerns regarding our accommodations or service, and we will share your comments with our team to ensure any opportunity for improvement is seized. It was a pleasure having you here, and we hope you'll consider joining us again very soon.Sincerely,Hotel Management
酒店回复: Dear Douglas,We're glad you enjoyed your stay overall, but we apologize for any disappointment regarding our restaurant. Certainly, we will make sure our team is addressed on the service being provided, and your feedback is appreciated. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future.Sincerely,Hotel Management
酒店回复: My sincerest apology that you did not enjoy your stay with us. We do have a few rooms with tubs and rooms that are larger and that have mini fridges, I am sorry if our staff did not offer this to you. We do offer a local hospital discount, if reserved with the hotel directly. I hope that we may have another opportunity to see you visit again.
1.0分
商务出差
原文
翻译提供方：Google
房间很冷，冬天又不能调节温度，睡觉会很冷。
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酒店回复: Dear Derrick,Thank you for sharing your feedback with us. We're sorry the temperature in your room didn't meet your expectations. Unfortunately, our system only gets to 78 degrees; we understand that it was not warm enough for your stay. Your valuable comments will be shared with the team to explore improvements. We hope you'll consider giving us another chance to provide a more comfortable stay in the future.Sincerely,Hotel Management
5.0分
其他
Was a great few days. Some amenities were limited due to the holiday, which is understandable.
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酒店回复: Thank you so much for sharing your feedback with us. We’re thrilled to hear you had a wonderful stay and truly appreciate your patience over the busy holiday weekend. Our goal is to provide every guest with a warm and inviting experience, and we’re so happy we were able to do that for you. We’d love to welcome you back for another great visit.Sincerely,Hotel Management
5.0分
其他
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The staff was AMAZING, from front desk to the Camp Fire restaurant- every single person was helpful and friendly. Loved having the suites in another building but still next to the parking garage and short walk to the main building- even in 24 degree weather it was a cinch. The digital key service was wonky and not effective, but having a physical key was nbd. Def stay again!!
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酒店回复: Thank you for choosing Hotel Saranac, Curio Collection by Hilton, and for taking the time to share your detailed review. We appreciate your kind comments about our team and will be sure to share your compliments with them. It's great to know your suite was conveniently located, and while we regret the inconvenience of the digital key service, we're happy to hear your overall stay was pleasant. We look forward to welcoming you back the next time you visit the area.Sincerely, Hotel Management
4.0分
其他
The room was nice and spacious but did not have two bedrooms as I thought. It had one bedroom with two beds. Kitchen items were very nice also. Beautiful hotel
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酒店回复: Thank you for taking the time to share your feedback. We are pleased you found our hotel lovely and our accommodations spacious. However, we regret to hear we fell short of your expectations. Our team is always available to answer questions or offer help, so please don’t hesitate to reach out. We value your perspective and look forward to the opportunity to provide a smoother, more restful stay in the future.Sincerely, Hotel Management
5.0分
家庭亲子
Excellent staff. This hotel offers everything. Wonderful dining. Bar on second floor very comfortable. Excellent cocktails.
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酒店回复: We're happy to hear you were impressed with your stay! From our carefully curated cocktails at Great Hall Bar to the cozy atmosphere at our restaurant, Campfire, we love offering our guests a few dining options that make for a perfect post-arrival antidote. It always means a lot to hear that our team left such a wonderful impression, as well. Thank you for choosing Hotel Saranac, Curio Collection by Hilton, and we look forward to welcoming you back in the future. Sincerely, Hotel Management
3.0分
其他
Hospitality and charm were definitely missing on this trip. Not sure if management has changed but it feels different, a bit cold overall.
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酒店回复: Thank you for taking the time to share your thoughts. We’re sorry to hear that your recent experience didn’t reflect the warmth and hospitality you’ve come to expect from us. Please know that your comments are concerning and will be promptly addressed as we improve and ensure we uphold our high standards of service. We value your loyalty and hope you’ll consider returning in the future and allowing us to change your lasting impressions with the seamless visit we are typically known for.Sincerely,Hotel Management
对于希尔顿酒店这样一家历史悠久的酒店，以及我们支付的费用，我感到非常失望。住在另一栋楼的套房里。这些小事加起来就是一大堆。餐厅灯具上有蜘蛛网，从天花板上垂下来；毯子上有洞；淋浴间没有空调；房间温度太高。也许主楼更好，但不会再去了。
房间本来可以更干净一些。淋浴间和浴室里到处都是别人的头发。房间非常漂亮和现代，但不隔音，所以你最好希望你的邻居不像我们那样好。工作人员非常粗鲁无礼，对于这样一家不错的酒店来说，这真是令人震惊。总的来说，我们会再次入住，如果管理和工作人员更好，这些问题是可以解决的。位置很好，小镇很棒。
酒店的一切都很好，除了酒店餐厅。服务非常慢，菜单价格与食物质量相比过高。例如，25 美元的汉堡，人们不得不等 35 分钟才能找到。无法接受！
比看起来要小。
准备好多付 18% 的客房服务费。房间太小了，很难有空间穿衣服。浴室没有浴缸。他们无法为我们的房间安排一台小冰箱。我们旅行，但这不在我们的目的地清单上。这家酒店虽然靠近医院，但不提供任何医疗折扣。我们在网上预订，但显然当你上网时，设施无法满足要求。
房间很冷，冬天又不能调节温度，睡觉会很冷。
Was a great few days. Some amenities were limited due to the holiday, which is understandable.
The staff was AMAZING, from front desk to the Camp Fire restaurant- every single person was helpful and friendly. Loved having the suites in another building but still next to the parking garage and short walk to the main building- even in 24 degree weather it was a cinch. The digital key service was wonky and not effective, but having a physical key was nbd. Def stay again!!
The room was nice and spacious but did not have two bedrooms as I thought. It had one bedroom with two beds. Kitchen items were very nice also. Beautiful hotel
Excellent staff. This hotel offers everything. Wonderful dining. Bar on second floor very comfortable. Excellent cocktails.
Hospitality and charm were definitely missing on this trip. Not sure if management has changed but it feels different, a bit cold overall.