酒店回复: Dear Mr. NanJDMM,Thank you so much for your kind and thoughtful review. We are absolutely delighted to hear that your stay was filled with comfort, beautiful views, and attentive service it is exactly the kind of experience we strive to provide for every guest.It’s wonderful to know that our team made you feel welcome and that the complimentary bed addition for your child helped make your stay more convenient. We are glad you enjoyed the stunning ocean view and the comfort of the fan-cooled balcony perfect for relaxing mornings and evenings.Your praise for the beach, the glassy sea, and the peaceful atmosphere means a lot to us. We are especially pleased that our poolside service, including ice water, blankets, and helpful lifeguards added to your enjoyment. It is the little touches that make a big difference.We are also thrilled that you found the breakfast and dinner package satisfying with a variety of buffet and à la carte options. Your note about the dinner buffet exceeding expectations is music to our chefs’ ears! While alcoholic beverages are charged separately we hope the overall dining experience was memorable.Thank you again for choosing to stay with us. We look forward to welcoming you and your family back for another relaxing and enjoyable visit.Warmest Regards,Park Hyatt Abu Dhabi

酒店回复: Dear Mr. Xiaoguiang,Thank you for taking the time to share such a detailed and thoughtful review of your recent stay with us. We are delighted to hear that you enjoyed many aspects of your experience from the spacious room and relaxing bathtub to the stunning views from the balcony and the variety offered at breakfast. We are especially pleased that our LE LABO toiletries met your preferences and that our team provided good service throughout most of your stay.We truly appreciate your kind words about the pastries and freshly baked bread our culinary team will be thrilled to hear your compliments!At the same time we sincerely apologize for the areas that fell short of your expectations. Your feedback regarding soundproofing, the shower layout, and renovation noise is noted and will be shared with our engineering and design teams as we continue to improve our guest experience. We are also sorry to hear about your experience with the valet service and gym facilities. This is not reflective of the standards we strive to uphold, and we will be addressing these concerns with the relevant departments to ensure better service and amenities moving forward.Your insights are incredibly valuable to us, and we thank you for helping us identify opportunities for improvement. We hope to welcome you back in the future for an even more seamless and enjoyable stay.Warmest Regards,Park Hyatt Abu Dhabi

酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience with us. We’re delighted to hear that you found our service excellent—our team takes great pride in ensuring every guest feels well cared for.We appreciate your suggestion regarding the availability of Chinese cuisine. Guest feedback plays a vital role in shaping our dining offerings, and your input has been shared with our culinary team for future consideration.We’re also grateful for your comments about the minibar. We apologize for any confusion regarding the charges and checkout process. Clear communication is essential, and we’ll be reviewing our in-room signage and front desk procedures to ensure greater clarity and consistency moving forward.Your insights help us improve, and we truly value your perspective. We hope to welcome you back soon for an even more seamless and enjoyable stay.Warmest Regards,Park Hyatt Abu Dhabi

酒店回复: Dear Mr. Emma_Gyw,Thank you for taking the time to share your feedback. We truly value your comments and are sincerely sorry to hear that your recent stay did not meet your expectations.We regret that the beach experience felt underwhelming especially since you had visited Kai Beach before. While our beach shares the same shoreline we strive to offer a distinct ambiance and service that sets us apart and we are sorry that didn’t come through during your visit.Regarding the anniversary decorations, we deeply apologize for the oversight and delay. Celebrating special occasions is something we take pride in and it is disappointing to know we missed the mark. We have addressed this with our team to ensure better coordination moving forward.We also apologize for the inconvenience caused by the limited amenities including the single toothbrush and the unavailability of beach slippers. These details matter, and we understand how they impacted your comfort. We are actively working to improve our inventory management so that such shortages do not occur again.Your feedback is invaluable in helping us enhance our guest experience. We hope you will consider giving us another opportunity to provide the thoughtful and seamless stay you rightfully expected.Warmest Regards,Park Hyatt Abu Dhabi