酒店回复: Apreciada Huésped,Nos gustaría darle las gracias por compartir su opinión.Lamentamos profundamente que ciertos aspectos de nuestro concepto Todo Incluido no hayan estado a la altura de sus expectativas. Nuestro equipo culinario trabaja diariamente con productos frescos para ofrecer variedad en nuestros siete restaurantes.Nos complace saber que disfrutó de la atención en nuestro restaurante italiano y del servicio dedicado de Jayron, Carmen, Armando y Doris en diferentes áreas. Valoramos especialmente sus comentarios sobre el personal de limpieza, cuyo compromiso mantiene nuestros altos estándares de hospedaje.Reciba un saludo cordial.Atentamente,The Management/ Equipo Barceló Aruba
5.0分
其他
原文
翻译提供方：Google
酒店结构良好，房间干净，工作人员乐于助人，食物种类丰富。
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酒店回复: Cara Hóspede, agradecemos o seu comentário.É com grande satisfação que recebemos o seu feedback sobre a estrutura da propriedade, os quartos imaculados, a equipa atenta e a variedade gastronómica. A combinação entre instalações bem conservadas e o serviço dedicado da nossa equipa reflete o compromisso constante em proporcionar estadias memoráveis.Destacamos especialmente a sua menção à diversidade culinária – os nossos sete restaurantes trabalham diariamente para oferecer opções que agradem a todos os paladares. Esta avaliação perfeita em todas as categorias motiva-nos a manter os mais altos padrões de qualidade.Esperamos que esteja previsto um regresso para breve! Tem um excelente dia,The Management/ Equipo Barceló Aruba
4.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Guest,Thank you for your positive feedback.We are delighted that you had a pleasant experience during your stay with us. A message of satisfaction from a recent guest is always a reward for our team members who strive for excellence every day.We hope to welcome you back.Best wishes,The Management/ Equipo Barceló Aruba
5.0分
朋友出游
Everything was ok.
Much better than last year.
At the chek in desk, we received a fantastic service all the time.
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酒店回复: Dear Guest,Thank you for positively reviewing your visit.We're delighted your experience surpassed previous visits and that our check-in team made such a positive impression. Our staff takes pride in delivering seamless arrivals and maintaining impeccable standards throughout our facilities.Your perfect cleanliness rating means the world to our housekeeping team who work diligently to create pristine environments. We're thrilled these efforts contributed to your enjoyable stay at our beachfront retreat.We look forward to welcoming you again soon.Best wishes,The Management/ Equipo Barceló Aruba
5.0分
家庭亲子
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Very clean, the staff was friendly, the all inclusive food and beverage very good. The Japonés Restaurant food was delicious! Love the beach and the pool! I will stay again in Barcelo Aruba in the future.
Thank you to the staff specially to the girls in the lounge room.
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酒店回复: Dear Guest,Thank you for so positively reviewing your stay.We're delighted you appreciated our well-maintained facilities and attentive team members who strive to create memorable experiences.Your kind words about our diverse dining options, including the Japanese restaurant, and enjoyment of our beachfront location with its inviting pools truly capture what we aim to offer every guest.It's particularly rewarding to know our lounge team made such a positive impression, and we'll be sure to share your compliments with them.We look forward to welcoming you back.Kind regards,The Management/ Equipo Barceló Aruba
4.0分
情侣出游
The room was clean, staff was friendly, but reservation to eat at restaurants was impossible regardless of picking the times!
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酒店回复: Dear Guest, We would like to thank you for taking the time to leave this review about your recent visit.We sincerely regret the challenges you encountered with our dining arrangements during your stay. Our team is always available at Guest Services to assist with reservations and ensure seamless planning for future visits.We're delighted you appreciated your well-maintained accommodations and the warm service from our staff. It's rewarding to know these aspects contributed positively to your Caribbean getaway.We look forward to the pleasure of welcoming you back on future occasions.Best regards,The Management/ Equipo Barceló Aruba
3.0分
情侣出游
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The staff was excellent but I feel that the hotel itself needs a little update. There were cracks on the roof our balcony. The fridge to the door was broken.the food from the buffet was alright. The rooms were okay nothing spectacular. For the price you’re paying to staying I believe it should have better amenities
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酒店回复: Dear Guest, We appreciate that you took the time to share your experience with us.That said, we sincerely regret that certain aspects of your accommodations did not meet your expectations. Our maintenance team routinely inspects all guest areas and we appreciate you bringing these observations to our attention.We’re delighted our team made a positive impression during your stay. Their dedication to warm, attentive service remains our greatest pride.All of the team do hope that we have the pleasure of welcoming you back. Best regards,The Management/ Equipo Barceló Aruba
5.0分
情侣出游
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We have stayed at the Barceló 4-5 times. The staff are amazing and the food has improved tremendously since post Pandemic.
I will say my husband and I are highly disappointed that the Barcelo no longer maintains the water features for the iguanas next to the buffet due to an ignorant guest that decided to hand feed an iguana, supposedly was bitten and then said they were going to sue the Barcelo. I truly believe the Barcelo should be supportive of the iguanas since they are native to Aruba and are protected. The guest should be banned from the island and retrospectively sued for not complying with the rules to not feed the wildlife.
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酒店回复: Dear Guest,We appreciate your kind review.We appreciate your understanding regarding recent adjustments to our environmental features. Our team remains committed to balancing guest safety with ecological considerations while complying with local wildlife regulations.It brings us joy to hear your praise for our dedicated staff and culinary enhancements. We're equally delighted your recent stay maintained our high standards across cleanliness, facilities and amenities - as reflected in your perfect ratings. Knowing you continue choosing us for Caribbean escapes motivates our team daily.We look forward to welcoming you back on a future occasion. Best wishes,The Management/ Equipo Barceló Aruba
5.0分
其他
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housekeeping staff did not provide enough towels each day and when asked for extra towels did not comply. Overall the complete staff was pleasant, smiling and courteous!
I was in room #1202. Across the hall was an employee door that loudly slammed closed each time used; about 15 to 20 every morning from 5:45am till10:00am. It interrupted my sleep several times during the night especially in the morning. This was the only issue the resort was excellent on every other thing they offered and provided.
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酒店回复: Dear Mark,Thanks for this review about your recent stay.That said, we are sorry to learn that certain aspects of your accommodation did not meet your expectations. We regret any inconvenience caused by the noise disturbance and will review our internal procedures to minimize similar occurrences.Nonetheless, we are delighted that you found our team members to be pleasant and courteous throughout your stay. It is wonderful that you appreciated the excellent offerings and services provided across the resort.We hope we have the opportunity of seeing you again in the future.Kind regards,The Management/ Equipo Barceló Aruba
2.0分
家庭亲子
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I spent a lot of money to go here Aruba is very nice but this hotel is not worth it the bed sheet were dirty when we arrived the the tv remote did not work the ac also did not work the room door was peeling of paint then in the shower the soap dispenser were broken then we you go to dinner the table clothes are all stained or ripped half the menus are missing pages I was unfortunately not pleased at all for the amount of money I spent on this trip.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback.We sincerely apologize that your experience fell short in some areas and didn't provide the high standard of service you expected. We regret that there were shortcomings with your room facilities and dining experience during your stay.That said, we're pleased that you appreciated Aruba's beautiful setting and our prime Palm Beach location.We hope that you will return in the future for a more enjoyable stay. Kindest regards,The Management/ Equipo Barceló Aruba
酒店的食物实在糟糕透顶，除了意大利餐厅。员工的整体服务还不错，但与其他全包酒店相比，实在达不到标准。
我想特别强调一下意大利餐厅的Jayron和Carmen Chavez，以及大堂的Armando和Doris的热情服务。感谢你们让我的入住体验更加愉快，客房服务人员也非常出色。
但就我所习惯的全包服务而言，其本质远非完美。
酒店结构良好，房间干净，工作人员乐于助人，食物种类丰富。
好的
Everything was ok.
Much better than last year.
At the chek in desk, we received a fantastic service all the time.
Very clean, the staff was friendly, the all inclusive food and beverage very good. The Japonés Restaurant food was delicious! Love the beach and the pool! I will stay again in Barcelo Aruba in the future.
Thank you to the staff specially to the girls in the lounge room.
The room was clean, staff was friendly, but reservation to eat at restaurants was impossible regardless of picking the times!
The staff was excellent but I feel that the hotel itself needs a little update. There were cracks on the roof our balcony. The fridge to the door was broken.the food from the buffet was alright. The rooms were okay nothing spectacular. For the price you’re paying to staying I believe it should have better amenities
We have stayed at the Barceló 4-5 times. The staff are amazing and the food has improved tremendously since post Pandemic.
I will say my husband and I are highly disappointed that the Barcelo no longer maintains the water features for the iguanas next to the buffet due to an ignorant guest that decided to hand feed an iguana, supposedly was bitten and then said they were going to sue the Barcelo. I truly believe the Barcelo should be supportive of the iguanas since they are native to Aruba and are protected. The guest should be banned from the island and retrospectively sued for not complying with the rules to not feed the wildlife.
housekeeping staff did not provide enough towels each day and when asked for extra towels did not comply. Overall the complete staff was pleasant, smiling and courteous!
I was in room #1202. Across the hall was an employee door that loudly slammed closed each time used; about 15 to 20 every morning from 5:45am till10:00am. It interrupted my sleep several times during the night especially in the morning. This was the only issue the resort was excellent on every other thing they offered and provided.
I spent a lot of money to go here Aruba is very nice but this hotel is not worth it the bed sheet were dirty when we arrived the the tv remote did not work the ac also did not work the room door was peeling of paint then in the shower the soap dispenser were broken then we you go to dinner the table clothes are all stained or ripped half the menus are missing pages I was unfortunately not pleased at all for the amount of money I spent on this trip.