酒店回复: Kära gäst,Tack för att ni har tagit er tid att skriva en recension efter er vistelse hos oss.Det gläder oss att vår servicekultur och vårt professionella team kunde göra ett gott intryck. Våra kolonialinspirerade rum med högsta renhållningsstandard är en ständig prioritet, och att ni uppskattade vårt kulinariska utbud i restaurangerna gör oss mycket stolta. Vi hoppas att ni även kunde njuta av läget nära stranden och våra vackra omgivningar.Vi önskar er varmt välkommen åter.Med vänliga hälsningar,Juan PeñaGuest Experience ManagerParadisus Palma Real
5.0分
家庭亲子
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We truly loved our stay at the Paradisus Palma Real Golf & Spa Resort.
A special thank-you to Mr. Antonio, who went above and beyond to help us with our reservations. We were having trouble with one of the booking kiosks when he noticed us and kindly offered assistance. We were a bit skeptical at first, but the next day he followed up proactively with updates on the reservations he secured for us. That level of care is exactly what defines exceptional hospitality.
We would also like to sincerely thank Mr. Juan, the Guest Experience Manager. He made our checkout process smooth, guided us through using the luggage room, and treated us with such warmth and professionalism. He was friendly, attentive, and even asked thoughtful questions that made the interaction feel personal. We’re truly grateful.
We can’t wait to return to this amazing resort. The experience was inspiring, refreshing, and unforgettable.
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酒店回复: Dear Guest,Thank you for your kind feedback.We are delighted you recognized our team's dedication to creating harmonious experiences - our staff takes great pride in anticipating needs and delivering sophisticated service. It is rewarding to know our Destination Inclusive approach helped make your stay carefree and memorable. We're thrilled you found our tropical sanctuary both refreshing and elegantly inviting.Your appreciation for our mindful service philosophy truly inspires us to keep cultivating these meaningful connections.We look forward to welcoming you back in future.Best regards,Juan PeñaGuest Experience ManagerParadisus Palma Real
5.0分
家庭亲子
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We booked two different rooms for my family and parents and they all were highly pleased at the beautiful, clean resort. They especially loved the beach and pools and food and drinks. We found staff to be very accommodating and they would love to return next year.
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酒店回复: Dear Luis,It is a real reward to receive such a great review.We are delighted your family appreciated our immaculately maintained suites and lush tropical surroundings. It is wonderful to hear our beachfront pools and culinary offerings provided such memorable moments of carefree enjoyment. Our team takes great pride in creating harmonious experiences, and nothing inspires us more than knowing you're already planning your return. Regarding room amenities, we continuously refine our offerings while maintaining our commitment to sophisticated simplicity.We look forward to welcoming you back for another memorable experience.Best wishes,Juan PeñaGuest Experience ManagerParadisus Palma Real
3.0分
家庭亲子
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The room has nothing to do what they showed us in the pciture. I literally paid etra to get a nice loking room with a view but we were given a 2. floor very old room and obstructed view. The food was merel average and even the so called facny restraurants had very limited menu. Everything seems to be good for circle members. The stuff were mixed, some were very nice but other were not that helpful. Enligh is a big problem and communication is limited. The kids club was amazing. But again, the food was merely medicore and not a varity for seafood or vegeterian people.
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酒店回复: Der guest,Many thanks for having taken the time to review your stay.We are delighted your little ones enjoyed our immersive Kidsdom club — a space designed to spark joy for young explorers. Regarding your suite, our recent renovations (completed December 2022) include refreshed accommodations across 80% of the property, and we are committed to aligning guest expectations with room assignments.Our culinary team takes pride in Flora restaurant’s locally inspired Dominican cuisine and Santé’s Mediterranean offerings—we will revisit menu diversity across venues. While many guests praise our multilingual Destination Concierge team, we will reinforce communication protocols to ensure seamless interactions.We hope to welcome you back on a future occasion. Best wishes,Juan PeñaGuest Experience ManagerParadisus Palma Real
5.0分
其他
Nice rooms and good food overall. Very quiet and relaxing. Plenty of spaces with shade along the beach.
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酒店回复: Dear Caroll, Thank you for reviewing your recent experience.We are delighted you appreciated our elegant suites with their sophisticated design and premium amenities that blend harmoniously with nature. It is wonderful to hear you enjoyed our culinary journey showcasing sustainable Caribbean flavors through Flora restaurant's authentic dishes and Blue Agave's vibrant Mexican specialties.Your recognition of our mindful beach design with shaded relaxation areas overlooking Bávaro Beach truly embodies our commitment to creating carefree moments immersed in nature's beauty.We would be glad to have you return for another memorable stay.Best wishes,Juan PeñaGuest Experience ManagerParadisus Palma Real
4.0分
其他
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The resort overall was nice. There were a few areas that could be improved. The food wasn’t great but then we are very fussy eaters. The room was nice but could have been cleaner. There were ants in the counter and a cockroach came out in the bathroom but we called down to the front desk and they sent someone up right away to spray for them and it did kill it.
Our concierge Leandro was amazing!!!! He was the best and always friendly and supper helpful! He definitely made the week very relaxing and stress free. Thank you!!!!
The bar tender at the pool bar was sooo nice and the waitress at the buffet. We couldn’t have asked for better service!
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酒店回复: Dear Stacey,We appreciate that you took the time to share your experience with us.We are delighted to hear how our concierge Leandro provided such mindful service that contributed to your relaxing and harmonious stay. It is wonderful that our pool bar team and buffet waitress offered such sophisticated service that exceeded your expectations. Regarding your dining experience, we appreciate your feedback as we continuously refine our culinary offerings to satisfy discerning palates.We are sorry to hear about the cleanliness concerns in your room and have reinforced our protocols to maintain our elegant standards. The swift response from our front desk team demonstrates our commitment to addressing any issues promptly and respectfully.It would be a pleasure to welcome you for another enjoyable stay.Best wishes,Juan PeñaGuest Experience ManagerParadisus Palma Real
5.0分
家庭亲子
Room is clean everyday. Antonio, my concierge, is professional and kindness. Service is perfect.
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酒店回复: Dear guest,Thank you for your kind review of your recent stay at our hotel.We are delighted you appreciated our meticulous housekeeping standards that maintain our elegant accommodations daily. Your recognition of our concierge team's professionalism reflects the sophisticated service ethos we cultivate.It is truly inspiring to hear our efforts to deliver harmonious hospitality resonated so positively during your stay.We hope to welcome you back in the future.Best wishes,Juan PeñaGuest Experience ManagerParadisus Palma Real
优点：
- 地理位置优越，建筑设计精美，海滩、泳池和客房都很棒
- 礼宾服务周到细致
- 晚间音乐娱乐活动精彩纷呈。
大多数员工都很友善。
11 月份预订高尔夫球场开球时间非常方便。
作为一家五星级酒店，需要改进的地方：
- 自助餐几乎千篇一律；例如，不像其他五星级酒店那样有乡村主题。
点菜餐厅并非都达到了五星级酒店的标准。
提供的基础葡萄酒种类与五星级酒店的档次不符。
我们的房间虽然能看到部分海景，但每晚都会播放震耳欲聋的音乐，直到晚上 11 点，甚至有一天晚上播放到凌晨 1 点。
- ******* 提供 200 美元的酒店内消费额度，但当我们了解了所有条款后，发现这项优惠几乎完全无法使用。
我很少写差评，但我们在帕拉迪苏帕尔马皇家酒店的经历令人震惊。在梅丽莎风暴期间，我妻子在吃寿司卷时咬到了一块玻璃碎片。我们及时发现了，但这属于严重的食品安全问题，可能危及生命。
我们还多次在自助餐台看到苍蝇飞舞——显然，自助餐台缺乏遮盖，也没有有效的监管措施。
最后，在暴雨期间，酒店没有行李员提供交通服务。我们不得不冒着大雨带着年幼的孩子步行前往房间——对于这种级别的度假村来说，这种情况完全可以避免。
安全和基本服务应该放在首位。酒店提出以签署免责声明为条件，提供一晚的住宿作为补偿，我们拒绝了——这可不是任何家庭度假时会遇到的麻烦。我衷心希望酒店管理层立即加强厨房的质量控制（包括防止异物进入和更好的虫害管理），并确保在暴雨期间主动提供根据天气情况安排的客人交通服务。在此之前，我无法推荐这处房产。
房间很棒。除了海滩上略有瑕疵外，工作人员都非常热情周到。
员工友善，房间干净整洁。食物和饮品都不错。泳池也很棒。
We truly loved our stay at the Paradisus Palma Real Golf & Spa Resort.
A special thank-you to Mr. Antonio, who went above and beyond to help us with our reservations. We were having trouble with one of the booking kiosks when he noticed us and kindly offered assistance. We were a bit skeptical at first, but the next day he followed up proactively with updates on the reservations he secured for us. That level of care is exactly what defines exceptional hospitality.
We would also like to sincerely thank Mr. Juan, the Guest Experience Manager. He made our checkout process smooth, guided us through using the luggage room, and treated us with such warmth and professionalism. He was friendly, attentive, and even asked thoughtful questions that made the interaction feel personal. We’re truly grateful.
We can’t wait to return to this amazing resort. The experience was inspiring, refreshing, and unforgettable.
We booked two different rooms for my family and parents and they all were highly pleased at the beautiful, clean resort. They especially loved the beach and pools and food and drinks. We found staff to be very accommodating and they would love to return next year.
The room has nothing to do what they showed us in the pciture. I literally paid etra to get a nice loking room with a view but we were given a 2. floor very old room and obstructed view. The food was merel average and even the so called facny restraurants had very limited menu. Everything seems to be good for circle members. The stuff were mixed, some were very nice but other were not that helpful. Enligh is a big problem and communication is limited. The kids club was amazing. But again, the food was merely medicore and not a varity for seafood or vegeterian people.
Nice rooms and good food overall. Very quiet and relaxing. Plenty of spaces with shade along the beach.
The resort overall was nice. There were a few areas that could be improved. The food wasn’t great but then we are very fussy eaters. The room was nice but could have been cleaner. There were ants in the counter and a cockroach came out in the bathroom but we called down to the front desk and they sent someone up right away to spray for them and it did kill it.
Our concierge Leandro was amazing!!!! He was the best and always friendly and supper helpful! He definitely made the week very relaxing and stress free. Thank you!!!!
The bar tender at the pool bar was sooo nice and the waitress at the buffet. We couldn’t have asked for better service!
Room is clean everyday. Antonio, my concierge, is professional and kindness. Service is perfect.