Everything was great. Room service, daily activities, courteous and friendly staff. We are planning to come here again next year. We had great interactions with Josh, Charlie, Rafael, and Miguel.
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酒店回复: Dear Johanna,Thank you for taking the time to share your experience at our resort.We are delighted to know that everything was to your satisfaction, from room service and daily activities to the courteous and friendly service provided by our team. It is wonderful to hear that you had such positive interactions with Josh, Charlie, Rafael, and Miguel.We look forward to welcoming you again next year and to continuing to provide you with exceptional stays in the Mexican Caribbean.Warm regards.
4.0分
朋友出游
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Yes, room was cleaned, but did not help my situación with the wheelchair, to small, did not give a bigger unless pay more money( upgrade), for a handicap person?
Service personal very helpful, front desk a management very bad.
Food was ok, not entertainment at all, hotel is boring.
Can not get reservation for dinner, only 5:00 or 8:00 other times are given to members or owners in advance,
Not coming back here at all.
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酒店回复: Dear Cesar,Thank you for sharing your feedback about our resort.We are glad your room was clean and that our service staff were helpful. We sincerely apologize for the challenges you experienced with accessibility, dining reservations, and interactions with management. Please rest assured that the behavior you described is not encouraged by Royal Resorts, and your comments have been shared with the appropriate channels to improve our service.Our resorts are designed to provide relaxation and comfort, offering a variety of activities, including non-motorized water sports and themed nights. Regarding dining, we regret that our gastronomic offerings did not meet your expectations. Our Specialty Restaurants are highly sought-after, and while our team strives to accommodate all guests, reservations can be limited at times.We always aim to provide the highest satisfaction and regret not achieving this during your stay. We appreciate your feedback and hope to welcome you again in the future.Warm regards.
5.0分
其他
Wonderful service with Cesar, Misael, Edgar, serving staff Mario. The security guard ciprione was outstanding and always friendly!
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酒店回复: Dear Jack,Thank you for taking the time to share your experience with us.We’re delighted to hear that you enjoyed the wonderful service from César, Misael, Edgar, and Mario, and that Cipriano made such a positive impression with his friendly assistance. We truly appreciate your kind words about our team.We look forward to welcoming you back on your next visit to the Mexican Caribbean.Warm regards.
5.0分
家庭亲子
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Maid service was great but somewhat some things were forgotten...not enough coffee...cleaning rags left...overall not really anything big...the honestly of your staff is amazing and so much appreciated. My daughter in another room forgot to close their safe....nothing was touched...Another daughter left out a precious necklace...moved it but not taken...we will certainly come again!
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酒店回复: Dear Dromeda,Thank you for taking the time to share your experience with us.We’re delighted that you appreciated our maid service and the honesty of our staff. Thank you as well for your understanding regarding the minor oversights — we’ll be sure to address them.We’re happy to know you plan to return and look forward to welcoming you and your family back soon.Warm regards,
4.0分
情侣出游
Clean rooms and entire resort was very clean
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酒店回复: Dear John,Thank you for taking the time to share your feedback.We’re delighted to hear that you found the rooms and the entire resort very clean. It’s always our goal to provide a comfortable and well-maintained environment for our guests.We look forward to welcoming you back on your next visit to the Mexican Caribbean.Warm regards,
很棒的全包式度假村，适合和朋友一起玩得开心。
酒店很棒，有泳池，点菜餐厅也很棒，房间宽敞。
但海滩上全是海藻，也不是普拉亚德尔卡门最美的海滩。
对早餐的种类少感到失望。
最后，我们非常不喜欢每次用餐或点饮品后都要在一个黑色小册子上签单，以便给小费。这感觉像是强制的，而且既然是全包服务，这很不合适！
设施很好，可以和家人一起度过愉快的时光，食物也很美味。
Everything was great. Room service, daily activities, courteous and friendly staff. We are planning to come here again next year. We had great interactions with Josh, Charlie, Rafael, and Miguel.
Yes, room was cleaned, but did not help my situación with the wheelchair, to small, did not give a bigger unless pay more money( upgrade), for a handicap person?
Service personal very helpful, front desk a management very bad.
Food was ok, not entertainment at all, hotel is boring.
Can not get reservation for dinner, only 5:00 or 8:00 other times are given to members or owners in advance,
Not coming back here at all.
Wonderful service with Cesar, Misael, Edgar, serving staff Mario. The security guard ciprione was outstanding and always friendly!
Maid service was great but somewhat some things were forgotten...not enough coffee...cleaning rags left...overall not really anything big...the honestly of your staff is amazing and so much appreciated. My daughter in another room forgot to close their safe....nothing was touched...Another daughter left out a precious necklace...moved it but not taken...we will certainly come again!
Clean rooms and entire resort was very clean