酒店回复: Hola,Lamentamos mucho lo sucedido durante su estancia sobre el tema de agua caliente, ya estamos trabajando en la solucion del tema y esperamos verlo pronto en hotel posada de las flores, con respecto a la factura vamos a trabajar para hacerle llegar la factura por los cargos extras, ya que la renta de habitacion fue pagada directamente con *******, este es chat directamente con el hotel.
酒店回复: Muchas gracias por tus comentarios, lamentamos mucho los inconvenientes ajenos a la propiedad, estamos tomando nota con respecto a los letreros de no molestar, esperamos en un futuro volver a darles la bienvenida.
5.0分
其他
原文
翻译提供方：Google
装修一流，服务一流
酒店地理位置优越
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酒店回复: Hola Maria,Gracias por tus comentarios, estamos muy felices y esperamos volver a verte pronto nuevamente.
Toilet didn’t work properly in one room, plus had humedity and mold.
The other room did not have hot water and the shower head was broken.
THE POOL WAS HALF EMPTY AND WATER WAS GREEN!!!!! Unacceptable.
Sad to experience such a beautiful place used to be to be falling apart.
The people that works there were amazing but they can’t do too much about the property’s condition .
5.0分
朋友出游
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This is a very beautiful and traditional property. It is very quiet and the pool rooftop has an amazing view. The rooms are comfortable and quiet. Centrally located to walk anywhere and conveniently close to all restaurants available
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酒店回复: Hi Gabriela,"Thank you very much for your wonderful review! We’re delighted to know you enjoyed the property, the rooftop pool views, and the central location. It was a pleasure hosting you and we hope to welcome you back soon!"
3.0分
情侣出游
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The pool needed cleaning and water top up. Place is very dated. Repairs need to be done. The one really big issue....charged $36 resort fee. When we book with you you say all fees are paid.
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酒店回复: Dear Jill,We are truly sorry that your experience did not meet your expectations. We appreciate you taking the time to share your feedback, as it helps us improve continuously.Regarding the pool and the overall condition of the property, we have already forwarded these concerns to our maintenance team so they can take the necessary actions as soon as possible.As for the $36 resort fee, we completely understand your frustration and apologize for any confusion this may have caused. We are currently reviewing our communication process with the booking platform to ensure all charges are clearly stated before a reservation is confirmed.Our goal is always to provide a positive experience, and we hope to have the opportunity to welcome you again and offer a stay more in line with your expectations.Please don’t hesitate to reach out if you have any further concerns.
4.0分
情侣出游
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The hotel is pretty nice, the things i didn't like was that the mini fridge didn't work, the blow dryer didn't work either and that it didn't have a safe box. Other than that a nice quiet place to relax.
冷水，无需付费
到目前为止我还没有收到所要求的发票。
在招待会上，路易斯先生承诺带他们参观，但是最终却未能实现。他还提出指控，但没有给出任何解释。
淋浴没有热水
不错的地方，可惜服务不佳。
酒店非常好！唯一的缺点是你可以听到隔壁餐厅的很大噪音；他们有一个排气扇，房间里整天都能听到它的声音。这很累人，也很烦人
非常好，但是距离教堂很近，教堂在清晨和凌晨很早就响起钟声和音乐。 晚上邻居家有狗叫，员工们也吵闹地早早开始活动。他们不会给你请勿打扰或做房间标志，所以也许他们不知道有客人在睡觉。游泳池非常好，但是有很多昆虫，所以你不能 100% 享受它。
装修一流，服务一流
酒店地理位置优越
这让我想要很多
他们想要向我收取 4,200.00 美元，尽管我向他们展示了已经付款，他们告诉我他们无法帮助我，他们说他们无法帮助我，这是我预订的公司的问题。最后他们进入了另一个页面，其中确实显示已付费；帮助客人的态度是最差的。
看起来他们为我服务是在帮我的忙。
非常糟糕，我希望他们培训一下员工。
Toilet didn’t work properly in one room, plus had humedity and mold.
The other room did not have hot water and the shower head was broken.
THE POOL WAS HALF EMPTY AND WATER WAS GREEN!!!!! Unacceptable.
Sad to experience such a beautiful place used to be to be falling apart.
The people that works there were amazing but they can’t do too much about the property’s condition .
This is a very beautiful and traditional property. It is very quiet and the pool rooftop has an amazing view. The rooms are comfortable and quiet. Centrally located to walk anywhere and conveniently close to all restaurants available
The pool needed cleaning and water top up. Place is very dated. Repairs need to be done. The one really big issue....charged $36 resort fee. When we book with you you say all fees are paid.
The hotel is pretty nice, the things i didn't like was that the mini fridge didn't work, the blow dryer didn't work either and that it didn't have a safe box. Other than that a nice quiet place to relax.