酒店回复: Dear Guest,Thank you so much for your wonderful feedback! We are thrilled to hear that you had such a positive experience during your stay. Our team strives to provide warm and thoughtful service, and we're glad that it made a difference for you.It's great to know that you enjoyed the rooftop garden dining bar and the breathtaking city view. We're also happy you took advantage of our convenient location near the Weicheng Museum and appreciated the complimentary amenities in the lobby and sauna.We are delighted you loved the breakfast as well—it’s one of our favorite offerings to share with our guests.We truly appreciate your kind words, and we hope to welcome you back soon for another memorable stay!Warm Regards,The Divani Palace Acropolis Guest Relations Team

酒店回复: 尊敬的宾客： 感谢您抽出时间分享您的反馈。得知您的入住体验未能达到您的期望，我们深感抱歉，也非常遗憾您在我们酒店的住宿体验让您感到失望。 对于屋顶酒吧的噪音给您带来的不便，我们深感抱歉。虽然我们理解良好的夜间休息至关重要，但我们想澄清的是，我们的前台团队曾提议为您更换一间更安静的房间，但遭到了拒绝。此外，在您与值班经理沟通后，我们了解到您要求退款；但是，由于您的预订属于不可退款政策，我们无法满足您的要求。 我们感谢您对客房布置和设施的反馈，并将认真考虑您的意见，不断改进我们的服务和设施。 再次感谢您的反馈。虽然我们很遗憾您的入住体验未能达到我们力求提供的高标准，但我们希望您在希腊的旅程仍然愉快。 谨致问候， Divani Palace Acropolis 宾客关系团队

酒店回复: Dear Guest,Thank you for your valuable feedback.We’re delighted you enjoyed your stay and appreciated our prime location—just a short walk from the majestic Acropolis. As you mentioned, while our hotel carries the charm of an older building, we are constantly working on renovations to enhance the overall guest experience.We’re especially proud of our newly opened Acropolis Secret Bar & Restaurant, which offers stunning views of the Acropolis—an ideal setting for a memorable dinner. We're also glad you found our afternoon tea by the swimming pool relaxing and enjoyable.We truly appreciate your kind words and look forward to welcoming you back for an even better experience next time.Warm regards,The Divani Palace Acropolis Guest Relations Team

酒店回复: Dear saintxu108,Thank you for sharing your experience with us! We’re thrilled to hear that you enjoyed your 7-day stay and found our location so convenient, especially being close to the Acropolis. We're glad you liked the unique touch of the ancient stones in the dining area and that you enjoyed our breakfast offerings.We appreciate your feedback about the parking situation. While the surrounding area can be challenging for parking, we’re happy to know you found our recommended parking lot helpful.We hope to welcome you back on your next visit to Athens!Best regards,The Divani Palace Acropolis Guest Relations Team

酒店回复: Dear Guest,Thank you very much for taking the time to share your feedback. We are delighted to hear that you appreciated our prime location near the Acropolis, our welcoming lobby, and the variety offered at breakfast.We also value your comments regarding the room cleanliness and the unusual smell, and we apologize if this affected your overall comfort. Your input is very important to us and helps us improve the guest experience.It’s great to know that you found our hotel to be a solid option, and we hope to have the opportunity to welcome you back for an even better stay in the future.Warm Regards,The Divani Palace Acropolis Guest Relations Team

酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the discomfort caused by the humidity and air conditioning issues in your room. Please know that we always encourage our guests to inform us so we can promptly assist with room changes or solutions.Regarding the minibar charges, we kindly clarify that these items are not complimentary, as is standard practice in hotels worldwide. We regret any confusion this may have caused.We appreciate your comments and hope to have the opportunity to provide you with a more comfortable stay in the future.Kind regards,The Divani Palace Acropolis Guest Relations Team

酒店回复: Dear kongfupaul,Thank you for sharing your experience and for rating us so positively!We’re delighted to hear that you enjoyed our central location and found it convenient for exploring the key attractions of Athens. Your kind words about our cleanliness, service, and overall value mean a lot to us.We understand your comment about the hotel being older, and we truly appreciate your balanced perspective. We’re continuously making improvements to ensure a comfortable and enjoyable stay for all our guests.We hope to welcome you back again on your next visit to Athens!Warm regards,The Divani Palace Acropolis Guest Relations Team

酒店回复: Dear Guest,Thank you very much for your wonderful review. We are delighted to hear that you enjoyed your stay, found our service helpful, and appreciated our facilities and breakfast. It is always a pleasure to know that our guests leave satisfied and happy. We look forward to welcoming you back on your next visit to Athens!Warm regards,The Divani Palace Acropolis Guest Relations Team

酒店回复: Dear Guest, Thank you for taking the time to share your detailed review. We are pleased to hear that you enjoyed our prime location between the Acropolis and the Acropolis Museum, as well as the safety and convenience of the surrounding area with its many restaurants and supermarkets. We are glad you appreciated the view from your room and found our breakfast enjoyable, especially the freshly squeezed orange juice. We apologize that our hotel facilities did not meet your expectations for a five-star standard. Your feedback is valuable to us, and we will use it to make necessary improvements. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Best regards, The Divani Palace Acropolis Guest Relations Team