酒店回复: 您好，感谢您对我们酒店的好评！我们非常高兴听到您对我们服务文化的认可，我们的团队始终致力于为每位客人提供卓越的服务。您对我们度假村环境的赞赏让我们倍感欣慰，我们精心维护的热带花园、宽阔的泳池以及面向太平洋的绝佳位置，都旨在为您创造完美的度假氛围。诚挚期待您的再次光临，祝您一切顺心！Guest Service Center Management

酒店回复: Dear Ikura,Thank you for taking the time to review your stay.We are delighted to hear you enjoyed the stunning views and found tranquility during your stay.It is also heartening to know our guests appreciate the friendliness of our staff, which is a cornerstone of our service culture. We are, however, concerned to read your remarks on room cleanliness, hotel condition, and service.We hold ourselves to a high standard in offering a top-notch room experience and it seems we have areas to improve. While the context provides a commitment to comfort and quality, your comments are invaluable to us as they indicate where we can enhance our guests' experience further.We are hoping to welcome you back in the future.All the best.Guest Service Center Management