酒店回复: Dear Xincunganji,Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay in our Superior Room and appreciated the spacious and bright accommodations. It’s great to know our team made your check-in smooth and your check-out convenient.We also appreciate your mention of our location and transportation options—it’s helpful for future guests planning their visit. Your kind words about our service truly motivate us to keep providing the best experience possible.We look forward to welcoming you back on your next trip!Warm regards, The Divani Caravel Team.

酒店回复: Dear Guest, thank you for taking the time to share your feedback. We are pleased to hear that you found our location convenient and our rooms and lobby enjoyable.Please accept our apologies for any inconvenience caused. Your comments have been shared with our team as we continually aim to improve the guest experience.We appreciate your feedback and hope to have the opportunity to welcome you again in the future.Kind regards,The Divani Caravel Team.

酒店回复: 亲爱的 Yuri，非常感谢您抽出时间分享您的入住体验。我们很高兴听到您觉得房间和床铺宽敞舒适，并且您喜欢我们提供的便利设施。 我们尤其高兴您对我们的客房服务体验良好，并对我们全天和深夜提供的丰富服务表示赞赏。我们非常感谢您的宝贵意见，并将与我们的团队分享。 我们期待您再次光临 Divani Caravel，享受愉快的住宿体验。 此致，Divani Caravel 团队。

酒店回复: Dear Bishengke, thank you very much for taking the time to share your experience with us.We are delighted to hear that you were pleased with the overall atmosphere of our hotel, as well as with our facilities, cleanliness, and attentive service. We are also glad that you enjoyed the dining experience at our rooftop restaurant — your kind words are greatly appreciated.We regret, however, that your rest was disturbed by street noise during the night. Please accept our sincere apologies for the inconvenience. We sincerely hope that this isolated incident won't deter you from returning to our hotel in the future.Your feedback is valuable to us, and we hope to have the pleasure of welcoming you back in the near future.Warm regards, The Divani Caravel Team.

酒店回复: Dear Guest, thank you for taking the time to provide your feedback regarding your recent stay with us. While we are pleased that you acknowledged the recent renovations to our lobby area, we are sorry that the condition of the guest rooms fell short of your expectations. Kindly be reassured that we follow very strict hygiene standards and protocols and collaborate with a pest control company which operates monthly to prevent and eliminate pests. This is not reflective of the standards we aim to uphold. In the case that we are notified by a guest for a suspicion of insect, we call the pest control company which reacts immediately and proceeds with the necessary actions.We do thank you for your feedback and hope to welcome you back to our premises in the future for a brand new experience in our hotel. Sincerely, The Divani. Caravel Team.

酒店回复: Dear Guest, thank you for taking the time to share your feedback. While we are pleased to hear that you appreciated our service and found our staff to be enthusiastic and welcoming, we are truly sorry to learn that aspects of your room did not meet expectations.Please accept our sincere apologies for the cleanliness issues you experienced. This is certainly not reflective of our usual standards, and we have already addressed this with our housekeeping team to ensure such oversights do not occur again.We would also like to kindly note that it would have been very helpful if you had informed us at the time of the issue. We always encourage our guests to reach out to us during their stay so we can take immediate action to resolve any concerns and ensure a comfortable experience.Your input is invaluable to us, and we hope to have the opportunity to welcome you back for a much-improved visit.Kind regards, The Divani Caravel Team.

酒店回复: 亲爱的宗蕾，非常感谢您精彩的反馈！我们很高兴听到您喜欢房间的复古魅力，并且我们的团队——尤其是前台和门卫——让您拥有更加舒适难忘的住宿体验。很高兴得知我们的早餐让您拥有美好的早晨，并且您喜欢探索附近的当地美食！ 您的好评对我们意义重大，我们很高兴能成为您城市度假的首选。希望很快再次欢迎您入住，享受难忘的住宿体验！ 此致，Divani Caravel 团队。

酒店回复: 尊敬的Sardor，感谢您抽出时间分享您近期入住体验。我们很高兴得知您对我们住宿、餐饮和整体服务的质量感到满意，尤其感谢您对我们协助您办理入住的同事的专业精神的认可。 然而，我们非常遗憾地注意到您在离开时获得了不太愉快的体验。对于您所遇到的任何礼貌上的不足，请接受我们的歉意。我们已与接待团队沟通此事，以确保始终如一地保持我们追求的高标准服务。 您的反馈对我们非常宝贵，感谢您告知我们。我们非常希望未来能有幸再次欢迎您，并为您提供完美无瑕的体验。此致，Divani Caravel 团队。

酒店回复: 亲爱的客人，非常感谢您给我们留下如此精彩的评价！我们很高兴听到您在 Divani Caravel 有如此美妙的体验！我们的团队非常自豪能够让每一次入住都变得特别，我们很高兴您喜欢这里的位置、服务和生日小惊喜！您的快乐是我们最大的回报，我们迫不及待地欢迎您再次光临，享受另一次难忘的体验！诚挚的，Divani Caravel 团队。

酒店回复: 尊敬的宾客，非常感谢您分享您的反馈。我们很高兴听到您对我们的服务、提前入住安排、免费早餐以及客房清洁度表示赞赏。 我们也非常感谢您就菜单种类和坐浴盆的配备提出的建议。像您这样的宾客反馈对于我们不断改进服务至关重要。 很高兴得知您推荐我们的酒店，我们希望下次有机会再次欢迎您。 此致，Divani Caravel 团队。