酒店回复: Estimado Jose Rivera, agradecemos sinceramente su tiempo para compartir sus comentarios sobre su reciente estadía en Krystal Vallarta. Lamentamos profundamente los inconvenientes que experimentó, nos sentimos verdaderamente apenados de ver las imágenes que usted ha enviado. Tenga la seguridad de que tomaremos medidas para resolver estos problemas. También hemos tomado nota de sus observaciones sobre el servicio y la calidad de la comida, trabajaremos en mejorar estos aspectos para ofrecer una experiencia más satisfactoria. Valoramos su opinión .
酒店回复: Estimado Huésped, gracias por calificar nuestro servicio, nos motiva a seguir mejorando, ya tenemos un mejor acceso para ustedes, le esperamos pronto con mucho cariño.
5.0分
朋友出游
原文
翻译提供方：Google
很棒的服務。
展开
酒店回复: Muchas gracias por su calificación, realmente nos da gusto saber que disfruto de nuestras instalaciones y servicios, todos los que trabajamos en este hermoso hotel nos esforzamos diariamente para darle a todos ustedes el mejor servicio.Esperamos pronto tenerle nuevamente con nosotros.Saludos!!
5.0分
家庭亲子
原文
翻译提供方：Google
所有工作人员都非常友好。
展开
酒店回复: Estimada Huésped, agradecemos sus comentarios, ya que nos motivan a seguir mejorando, con mucho cariño les esperamos pronto.
5.0分
家庭亲子
We stay here every year. It never disappoints.
The rooms are clean, the staff is friendly, and breakfast is very nice.
3.0分
情侣出游
展开
The room was clean, the staff was great. The bigger pool was closed and too many children in the pool area. So if you’re traveling as a couple I wouldn’t recommend, they were in the gym and running down the halls. (Not the hotels fault). Super noisy with construction, people so not as peaceful as would have wanted.
4.0分
其他
Good hotel except the cooks take long to send you the food if you are going to pay almost lost my fly but the food was good
5.0分
情侣出游
Amenities in the room were more than expected. Bathroom is very nice and spacious. Ocean view was as expected. Nice to have a balcony to enjoy the sunset.
3.0分
情侣出游
展开
The staff was not very welcoming or courteous. They gave us a room with double beds when we reserved a room with a king size bed. When we asked to be moved to a room with a king size bed like we had reserved, in a very unapologetic way they said they didnt have one available, that what we got was all they had available and they could move us to a new room the next day. We were only there for 2 days. I didn't want to unpack one day in one room and move to a new room the next. Also the hotel is under construction and had one small pool for everyone. The pool was so full and no where to even sit by the pool.
The whole place needs to be renovated. Unpleasant stay for many reasons.we will not be going back.
房间设施太差劲乐，地理位置一级棒下楼就是海边，是个老的酒店，一共住了4天。早饭一般般。
首先，前台花了半个小时才给我们安排房间，而且衣柜里有霉菌。我告诉了他们，他们却什么也没做。我们整整呼吸了11天的霉味。我感觉很不舒服，我要去看医生。我已经跟他们说了三次了。他们既没有打扫，也没有检查食物和饮料。我再也不会去那家酒店了。游泳池简直像个猪圈，人太多了。我们根本没进去，太脏了。
酒店很不错，也很安全，唯一难搞的是入口。我觉得他们正在改造，所以如果你不注意的话，你会走得太远，不得不绕一大圈。
很棒的服務。
所有工作人员都非常友好。
We stay here every year. It never disappoints.
The rooms are clean, the staff is friendly, and breakfast is very nice.
The room was clean, the staff was great. The bigger pool was closed and too many children in the pool area. So if you’re traveling as a couple I wouldn’t recommend, they were in the gym and running down the halls. (Not the hotels fault). Super noisy with construction, people so not as peaceful as would have wanted.
Good hotel except the cooks take long to send you the food if you are going to pay almost lost my fly but the food was good
Amenities in the room were more than expected. Bathroom is very nice and spacious. Ocean view was as expected. Nice to have a balcony to enjoy the sunset.
The staff was not very welcoming or courteous. They gave us a room with double beds when we reserved a room with a king size bed. When we asked to be moved to a room with a king size bed like we had reserved, in a very unapologetic way they said they didnt have one available, that what we got was all they had available and they could move us to a new room the next day. We were only there for 2 days. I didn't want to unpack one day in one room and move to a new room the next. Also the hotel is under construction and had one small pool for everyone. The pool was so full and no where to even sit by the pool.
The whole place needs to be renovated. Unpleasant stay for many reasons.we will not be going back.