酒店回复: Lamentamos que su experiencia general no haya sido completamente satisfactoria. Nos gustaría conocer más detalles sobre los aspectos específicos que podríamos haber mejorado durante su estancia, ya que esto nos ayuda a mejorar continuamente la calidad de todos nuestros servicios. Esperamos tener la oportunidad de ofrecerle una experiencia superior en su próxima visita, en la que podamos superar todas sus expectativas.
2.0分
家庭亲子
原文
翻译提供方：Google
食物不太好，服务也不太好，作为墨西哥人，他们不会对你那么好
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酒店回复: Gracias por compartirnos su comentario, lamento escuchar sobre la experiencia que tuvo en el restaurante, le aseguro que mejoraremos el servicio y nuestros estándares de calidad.
4.0分
其他
原文
翻译提供方：Google
他们未经授权就向我的卡扣款
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酒店回复: We greatly appreciate your preference and, above all, we are delighted to know that we have been able to meet your expectations. On behalf of all the staff and the Cataloni family, we would like to thank you very much for your trust and your visit. We hope to see you again soon. Kind regards.
4.0分
朋友出游
原文
翻译提供方：Google
性价比很高，菜品很美味。
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酒店回复: We greatly appreciate your preference and, above all, we are delighted to know that we have been able to meet your expectations. On behalf of all the staff and the Cataloni family, we would like to thank you very much for your trust and your visit. We hope to see you again soon. Kind regards.
5.0分
情侣出游
原文
翻译提供方：Google
很棒的酒店，值得优先付费
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酒店回复: Le agradezco sus comentarios acerca de su experiencia en nuestro hotel, lo esperamos pronto.
3.0分
朋友出游
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Rooms were very nice, and pools were nice. Beach wasn’t the best, rocks in the water so difficult to get in and a small beach. Went in September 2025, only one entertainment which was a show for 1 hour at night and everything closed by 10pm.
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酒店回复: We regret that your overall experience was not entirely satisfactory. We would like to know more details about the specific aspects we could have improved during your stay, as this helps us to continuously improve the quality of all our services. We hope to have the opportunity to offer you a superior experience on your next visit, where we can exceed all your expectations.
4.0分
其他
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The staff was amazing. However, the food options at the buffets were no good. In order to have a “decent” meal you have to make reservations at the theme restaurants. Also, the drinks are “all inclusive” but only for the cheap liquor. To get mid grade liquors like Patron, Malibu or Jack , you have to be a “Gold member”. Other than that. It was a pleasant experience.
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酒店回复: We greatly appreciate your preference and, above all, we are delighted to know that we have been able to meet your expectations. On behalf of all the staff and the Cataloni family, we would like to thank you very much for your trust and your visit. We hope to see you again soon. Kind regards.
5.0分
家庭亲子
Exceptional service from Ivan and Alfredo! They are extremely helpful and always made sure we were taken care off.
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酒店回复: We greatly appreciate your preference and, above all, we are delighted to know that we have been able to meet your expectations. On behalf of all the staff and the Cataloni family, we would like to thank you very much for your trust and your visit. We hope to see you again soon. Kind regards.
4.0分
家庭亲子
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The property and the area around the property is extremely safe. My family and i rented a glof cart and drove all over the compound. We found hidden parks and beaches. We left the resort and ventured out almost eveyday
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酒店回复: We greatly appreciate your preference and, above all, we are delighted to know that we have been able to meet your expectations. On behalf of all the staff and the Cataloni family, we would like to thank you very much for your trust and your visit. We hope to see you again soon. Kind regards.
5.0分
其他
Staff was amazing, booking excursions was easy, room was great, Definitely 5stars on fun. Beer choices were only lacking part
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酒店回复: We greatly appreciate your preference and, above all, we are delighted to know that we have been able to meet your expectations. On behalf of all the staff and the Cataloni family, we would like to thank you very much for your trust and your visit. We hope to see you again soon. Kind regards.
首先，外部服务在任何地方都不存在，餐厅普遍很差，他们对任何事情都不关心，除了 2 steakville 和 blove 的一些餐厅，Ivan (steakbille) Arturo 和 Carlos (帮助客人) 的照顾还不错，房间还不错，清洁很差，，，他们只打扫基本设施，我不喝酒，但酒吧上午 10:00 开门，下午 2:00 关门，包括接待处附近的主酒吧，海滩是一场灾难，他们付出了很多努力保持清洁，但是岩石太多，难以进入，总的来说，我不推荐这家酒店，食物还不错，但种类不多，奶酪和火腿非常有限，空间很小，
食物不太好，服务也不太好，作为墨西哥人，他们不会对你那么好
他们未经授权就向我的卡扣款
性价比很高，菜品很美味。
很棒的酒店，值得优先付费
Rooms were very nice, and pools were nice. Beach wasn’t the best, rocks in the water so difficult to get in and a small beach. Went in September 2025, only one entertainment which was a show for 1 hour at night and everything closed by 10pm.
The staff was amazing. However, the food options at the buffets were no good. In order to have a “decent” meal you have to make reservations at the theme restaurants. Also, the drinks are “all inclusive” but only for the cheap liquor. To get mid grade liquors like Patron, Malibu or Jack , you have to be a “Gold member”. Other than that. It was a pleasant experience.
Exceptional service from Ivan and Alfredo! They are extremely helpful and always made sure we were taken care off.
The property and the area around the property is extremely safe. My family and i rented a glof cart and drove all over the compound. We found hidden parks and beaches. We left the resort and ventured out almost eveyday
Staff was amazing, booking excursions was easy, room was great, Definitely 5stars on fun. Beer choices were only lacking part