酒店回复: Following our review of the incident report submitted and available audio and video footage corresponding to your statement to management. As noted, our manager made clear efforts to initiate an investigation into the reported disappearance of $200. However, you declined to proceed and ultimately dismissed the claim.If there was a misunderstanding or miscommunication regarding this matter, we ask that you clarify it immediately to avoid any necessary action in defense of our staff and establishment.Please be advised that we have a zero-tolerance policy regarding any breaches of privacy or security, whether directed at our guests or our team. We take every claim seriously, but we also reserve the right to protect our resources and reputation from unfounded or exaggerated accusations.Our focus remains firmly on providing the hospitality, tranquility, and security our guests have come to expect and value.

酒店回复: Thank you Cameron for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you found the suite accommodating and enjoyed the safe area and shopping opportunities nearby.However, we are deeply sorry to learn about the issues you encountered with our housekeeping services. It is disappointing to hear that your room was not cleaned until Thursday and that you had to request new towels multiple times. We sincerely apologize for the inconvenience this caused during your stay.We understand how important it is to maintain a high standard of cleanliness and service. Please be assured that we are addressing this matter with our housekeeping team to ensure such issues do not occur in the future. Thank you again for your understanding and for bringing this to our attention. We look forward to welcoming you back and making your next stay a truly enjoyable one.

酒店回复: Gracias por tomarse el tiempo para comentar sobre su estancia.Agradecemos la mención de nuestro dedicado personal.Nuestro pequeño pero eficaz equipo es un premio que debemos apreciar.Por favor contáctenos con detalles sobre el incidente desagradable. Nos gustaría aclarar esta situación, ya que se trata de un miembro de nuestro equipo que está gestionando con éxito un flujo intenso de reservas y solicitudes de nuestros huéspedes.

酒店回复: Dear Chris,Thank you for staying at our hotel.Usually our hotel is very quiet as there is no music or clubs around so we are not sure about where noise could be from. We have any report from you about the faucet issue, we are always ready to fix it at the moment. The room type you chose was a small basic room as we also have bigger suites. All the rooms have double curtains, so you can keep your privacy.Hope you can give us a second chance in the future. Warm regards,

酒店回复: Gracias por elegir hospedarte con nosotros. Hemos completado las reparaciones de la alberca y estará como nueva en tu próxima visita.

酒店回复: Dear guest,We are happy to hear you really enjoyed your hotel, our staff always look the way to make you feel home.Hope you can visit us back some day in the future.Warm Regards,Acanto Team

酒店回复: Hola Anna, muchas gracias por dejarnos tus comentarios!Lamentamos que en ese momento no contaran con el personal de apoyo,Esperando recibirte unas vez en nuestro hotel y hacer un mejor trabajo y darte todas las facilidades en nuestro bello hotel AcantoSaludos Cordiales