酒店回复: Dear Guest,Thank you for taking the time to share your wonderful feedback.We are delighted to hear that you enjoyed our excellent location and the convenience of being just steps away from Dubai Mall and the Dubai Fountain. It is also a pleasure to know that your suite provided the spacious comfort you were looking for and that our service met your expectations in every way.Your kind words are truly appreciated, and we look forward to welcoming you back to Palace Downtown for another exceptional stay.RegardsHamza Moukarram
酒店回复: Dear guest,Thank you for sharing your lovely review. We are delighted to know that you had a smooth and pleasant check-in experience, and that one of our Chinese team members was able to assist you with early check-in and clear communication — this is truly wonderful to hear.We are also pleased that you enjoyed our exceptional location beside the iconic Burj Khalifa, and that you were able to experience the beautiful fountain views from your room and from around the property. It is great to know that you appreciated the balcony and the comfort of the weather during this season.Your kind feedback means a lot to us, and we look forward to welcoming you back again soon for another memorable stay.RegardsStefan Masche
酒店回复: Dear guest,Thank you for taking the time to share your feedback following your recent stay with us. We are truly sorry to hear that your experience did not meet your expectations and that you encountered concerns related to the room condition and service efficiency. This is certainly not reflective of the standards we strive to uphold at Palace Downtown.In order for us to look into the matter in detail and address your concerns appropriately, we would greatly appreciate the opportunity to speak with you directly.We value your feedback and remain committed to ensuring every guest’s stay reflects the warmth and hospitality for which Palace Downtown is known.RegardsStefan Masche
5.0分
喷泉景豪华房
朋友出游
酒店就在迪拜mall旁边
门口就可以看到哈利法塔
最震撼的是房间的喷泉景观，看图，确实很美！
早餐也很丰富，总体很不错！
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酒店回复: Dear guest,Thank you for sharing your wonderful feedback and for highlighting the beautiful fountain views and our convenient location near Dubai Mall and Burj Khalifa. We are delighted to know you enjoyed the room ambiance and generous breakfast selection.Your kind words mean a lot to us, and we look forward to welcoming you back soon for another memorable stay at Palace Downtown.RegardsStefan Masche
酒店回复: Dear Jiaoyangxiaoyao,Thank you for sharing your thoughtful feedback following your stay at Palace Downtown.We’re pleased to know you appreciated the hotel’s distinctive Middle Eastern design and our prime location near some of Dubai’s most iconic landmarks. The charm of enjoying the view of Al Fahidi Tower from your balcony is indeed a unique experience, and we’re glad it added value to your stay.We also take note of your comments regarding cleanliness and the walking distance to Dubai Mall. While our property is connected to the mall via a scenic route, we understand it may take a few extra minutes, and we apologize for any inconvenience caused. Your feedback regarding hygiene has been shared with our housekeeping team for immediate review and improvement.We hope to have the pleasure of welcoming you back for an enhanced and more seamless experience in the future.RegardsStefan MascheManagement Office
酒店回复: Dear guest,Thank you for choosing Palace Downtown to celebrate such a special occasion with your family. We are honoured to have been a part of your child’s graduation season trip and truly appreciate you sharing your experience with us.It’s wonderful to hear that you enjoyed our prime location near the Burj Khalifa and had a smooth, seamless check-in experience. We’re also glad you had the chance to explore the vibrant surrounding area, including the local culinary gems. While the Dubai Fountain lake is currently undergoing enhancements, we look forward to unveiling exciting new features this October that we hope will make your next visit even more memorable.We sincerely hope to welcome you and your family back again soon for more unforgettable moments in Dubai.RegardsStefan Masche
酒店回复: Dear guest,Thank you for sharing your thoughtful and detailed impressions of your stay at Palace Downtown. We're pleased to know you appreciated the refined, classic design of the hotel and found comfort in its understated elegance. The serene view of the Burj Khalifa from our pool is indeed a cherished highlight for many of our guests, and we're delighted it stood out to you as well.We also take note of your feedback regarding the fragrance in our public areas — our scent is curated to complement the ambiance and provide a sensory signature of the Palace experience. We're truly sorry to hear about the missing glasses case and the inconvenience it caused. If you haven’t already, please do reach out to our team directly, as we would be happy to assist in checking our Lost & Found. We hope to welcome you again soon for another relaxing and memorable visit.RegardsStefan Masche
酒店位置绝佳，和dubaimall、大喷泉，基本上是连为一体，步行可达，非常方便。定的小套房非常宽敞，服务细节也很赞。
办理入住时，很惊喜是个中国女孩，沟通变得很简单，帮忙提前办理了入住,酒店位置绝佳，就在世界第一高塔旁边，晚上音乐喷泉房间都能看,看不到走到院子里也能正面看喷泉和哈利法塔，酒店各个角度拍都不错，房间有阳台，这个季节格外舒服
极度差评～花了4k住了第一间厕所有沼气～换了第二间房间有霉味的房子！房间设施又旧又破！避雷避雷！除了离迪拜mall近一无是处！服务态度也超差！效率极低！
酒店就在迪拜mall旁边
门口就可以看到哈利法塔
最震撼的是房间的喷泉景观，看图，确实很美！
早餐也很丰富，总体很不错！
酒店给我升级了套房，房间非常宽敞舒适，而且位置绝佳，可以看到喷泉美景！只可惜，是我自己没提前做好功课，不巧喷泉表演停演了，这让美好的喷泉景观留下了些许遗憾。要是能看到喷泉表演，那真是太完美了…… 不过也没办法啦。
但这绝对是值得推荐的酒店！！
下次再来迪拜，我一定还会选择这里！
房间方面：
- 只有一个能用的插座
- 床边的USB充电口都坏了
- 卫生间里没有牙具套装
- 准备房间花了很长时间，后来也没通知我
- 床垫很旧了
早餐不错，但没有鱼，而且奶酪放太久了。
位置很好，就在迪拜购物中心旁边。
泳池不是很大，但能看到哈利法塔。
的确是一家非常中东风情的酒店，地理位置其实也非常好，离网红打卡点也非常近。但是他其实离迪拜mall还是有一点距离的，虽然可以从一个商场穿过去，但是花费时间还是有一点的。整体的卫生状况没有非常到位，可能酒店有一点老，但是如果想体会异域风情的话，关键可以坐在阳台上看阿利法塔，的确是首选。
酒店虽然有点旧，但服务超级好，地理位置也棒。本来想看喷泉表演，结果赶上维修期，酒店就免费给我升级了房间。而且，我一大早坐飞机抵达，房间有空，他们还特意让我提前办理了入住。太感谢了！
位置好，离哈利法塔步行五分钟。目前音乐喷泉的人工湖正在翻新，预计十月投入使用，不知是否又有新的亮点。附近商业街有一家阿拉伯餐厅，味道非常好。通过携程预定，办理入住时丝滑无障碍，免押金。可能因为天气较为炎热，是旅游淡季，住客不多。这次是带孩子来第一个毕业季（小升初）旅游，打卡了迪拜的几个经典景观，虽然热，但错峰旅游度假真是个不错的选择！
精致的老钱风设计，不会让人感觉惊艳，但也没有一点让你觉得不舒服的地方。在泳池休憩的时候望着哈利法塔，应该是这个酒店特别的亮点吧。公共空间有着浓郁的香氛，也是一种风情。等我有一个眼镜盒不知道放在哪里了，竟然找不到，略有一点小遗憾。