酒店回复: Dear guest,Thank you for taking the time to share your wonderful feedback following your recent stay at Palace Downtown.We are delighted to know that you enjoyed the spacious comfort of your room, the variety offered at breakfast, and the serene beauty of our hotel environment. It’s also a pleasure to hear that you appreciated the unique pool view with its perfect photo opportunity of the iconic Burj Khalifa. We are especially pleased that our Chinese-speaking team members at the front desk were able to make your experience even more comfortable.We truly value your kind words and look forward to welcoming you back for another memorable stay in the heart of Downtown Dubai.RegardsStefan Masche

酒店回复: Dear guest,Thank you for sharing your lovely review. We are delighted to know that you had a smooth and pleasant check-in experience, and that one of our Chinese team members was able to assist you with early check-in and clear communication — this is truly wonderful to hear.We are also pleased that you enjoyed our exceptional location beside the iconic Burj Khalifa, and that you were able to experience the beautiful fountain views from your room and from around the property. It is great to know that you appreciated the balcony and the comfort of the weather during this season.Your kind feedback means a lot to us, and we look forward to welcoming you back again soon for another memorable stay.RegardsStefan Masche

酒店回复: Dear guest,Thank you for taking the time to share your feedback following your recent stay with us. We are truly sorry to hear that your experience did not meet your expectations and that you encountered concerns related to the room condition and service efficiency. This is certainly not reflective of the standards we strive to uphold at Palace Downtown.In order for us to look into the matter in detail and address your concerns appropriately, we would greatly appreciate the opportunity to speak with you directly.We value your feedback and remain committed to ensuring every guest’s stay reflects the warmth and hospitality for which Palace Downtown is known.RegardsStefan Masche

酒店回复: Dear guest,Thank you for sharing your wonderful feedback and for highlighting the beautiful fountain views and our convenient location near Dubai Mall and Burj Khalifa. We are delighted to know you enjoyed the room ambiance and generous breakfast selection.Your kind words mean a lot to us, and we look forward to welcoming you back soon for another memorable stay at Palace Downtown.RegardsStefan Masche

酒店回复: 尊敬的宾客： 感谢您抽出时间与我们分享您的入住体验。 我们很高兴得知您享受了免费套房升级，并觉得房间宽敞舒适，地理位置优越，可以欣赏到美丽的喷泉景观。我们理解您错过喷泉表演的遗憾，但我们也非常感谢您的谅解。 您的热情推荐对我们意义重大，我们期待您下次来迪拜时再次光临——希望您能尽情欣赏喷泉表演的魅力！ 此致 Stefan Masche

酒店回复: 尊敬的宾客： 感谢您抽出时间与我们分享您的入住体验。 我们很高兴得知您对我们的早餐以及靠近迪拜购物中心、可欣赏标志性哈利法塔美景的优越地理位置表示赞赏，但我们也非常遗憾地得知，您的入住体验在某些方面未能达到预期。 对于因房间状况造成的不便，包括插座数量有限、USB 接口无法使用以及牙具缺失，我们深表歉意。我们也注意到您对房间准备延迟和床垫状况的反馈。您的反馈非常宝贵，有助于我们改进服务和产品。 我们希望再次欢迎您，享受更顺畅、更愉悦的体验。 此致 Stefan Masche

酒店回复: Dear Jiaoyangxiaoyao,Thank you for sharing your thoughtful feedback following your stay at Palace Downtown.We’re pleased to know you appreciated the hotel’s distinctive Middle Eastern design and our prime location near some of Dubai’s most iconic landmarks. The charm of enjoying the view of Al Fahidi Tower from your balcony is indeed a unique experience, and we’re glad it added value to your stay.We also take note of your comments regarding cleanliness and the walking distance to Dubai Mall. While our property is connected to the mall via a scenic route, we understand it may take a few extra minutes, and we apologize for any inconvenience caused. Your feedback regarding hygiene has been shared with our housekeeping team for immediate review and improvement.We hope to have the pleasure of welcoming you back for an enhanced and more seamless experience in the future.RegardsStefan MascheManagement Office

酒店回复: 尊敬的宾客： 感谢您在近期入住 Palace Downtown 酒店后抽出时间分享您的反馈。 我们很高兴得知您对我们友好的服务和优越的地理位置表示赞赏。由于酒店正在进行翻新工程，喷泉表演无法观看，我们深感抱歉。但我们很高兴我们的团队能够为您提供客房升级和提前入住服务，以确保您舒适满意。 我们非常荣幸地欢迎您，并希望在您下次光临时能为您提供更多惊喜——或许还能让您欣赏到全新升级的喷泉表演。 此致 Stefan Masche

酒店回复: Dear guest,Thank you for choosing Palace Downtown to celebrate such a special occasion with your family. We are honoured to have been a part of your child’s graduation season trip and truly appreciate you sharing your experience with us.It’s wonderful to hear that you enjoyed our prime location near the Burj Khalifa and had a smooth, seamless check-in experience. We’re also glad you had the chance to explore the vibrant surrounding area, including the local culinary gems. While the Dubai Fountain lake is currently undergoing enhancements, we look forward to unveiling exciting new features this October that we hope will make your next visit even more memorable.We sincerely hope to welcome you and your family back again soon for more unforgettable moments in Dubai.RegardsStefan Masche

酒店回复: Dear guest,Thank you for sharing your thoughtful and detailed impressions of your stay at Palace Downtown. We're pleased to know you appreciated the refined, classic design of the hotel and found comfort in its understated elegance. The serene view of the Burj Khalifa from our pool is indeed a cherished highlight for many of our guests, and we're delighted it stood out to you as well.We also take note of your feedback regarding the fragrance in our public areas — our scent is curated to complement the ambiance and provide a sensory signature of the Palace experience. We're truly sorry to hear about the missing glasses case and the inconvenience it caused. If you haven’t already, please do reach out to our team directly, as we would be happy to assist in checking our Lost & Found. We hope to welcome you again soon for another relaxing and memorable visit.RegardsStefan Masche