酒店回复: Dear Guest,Thank you for taking the time to share your feedback following your recent visit at Bab Al Shams Desert Resort.We appreciate your comments regarding the room size and are glad that you found the cleanliness to be satisfactory. Maintaining high hygiene standards is very important to us, and your acknowledgment means a lot.It is especially rewarding to know that you enjoyed our excellent service and newly updated facilities. Our team works hard to create a comfortable and welcoming environment for every guest.We are also delighted that you explored the nearby dining options and enjoyed the buffet with live performances. the meat selection is indeed a guest favorite. Your recommendation will surely be helpful to future visitors.Thank you once again. We truly value your feedback and hope to have the pleasure of welcoming you back soon.Warm regards,Bab Al Shams Desert Resort Management

酒店回复: Dear yuki_8****,Thank you for taking the time to share your feedback following your recent visit at Bab Al Shams Desert Resort.We are delighted to know that you enjoyed the unique environment, interior design, and lighting, as well as the serene desert atmosphere that makes our resort so special. It is wonderful that you found the bed comfortable and appreciated our breakfast offerings, beautiful surroundings, and range of desert activities - including the complimentary camel ride.We also sincerely appreciate your helpful comment regarding the stairs. Your feedback is valuable, and we understand that certain room layouts may not be ideal for elderly guests or those with mobility considerations. Our team is always happy to assist in recommending suitable accommodations to ensure every guest’s comfort.Thank you once again for your kind words, and we hope to have the pleasure of welcoming you back for another memorable desert escape.Warm regards,Bab Al Shams Desert Resort Management

酒店回复: Dear fanglianghaha,Thank you for taking the time to share your feedback following your recent visit at Bab Al Shams Desert Resort.We truly appreciate your understanding that maintaining such an ecological environment in the desert is not easy. The shifting sand does require continuous care, and our team works hard every day — like wiping the stones under the trees to preserve the natural beauty while keeping the surroundings comfortable for our guests. We are so glad you noticed these efforts.It is wonderful to know that you enjoyed the relaxing atmosphere, the birds during breakfast, and the opportunity to take beautiful photos and spend the whole day here. Your kind words about our enthusiastic waiters, hotel decoration, equipment, and bedding mean a great deal to us. We will be sure to share your compliments with the team.Thank you also for your constructive comments regarding the bathroom facilities. We appreciate your suggestion about the basin setup and the placement of toiletries. Your feedback is very valuable, and we will review possible improvements to enhance both convenience and comfort for future stays.We sincerely hope to welcome you back again for another peaceful and enjoyable desert experience.Warm regards,Bab Al Shams Desert Resort Management

酒店回复: Dear Guest,Thank you for taking the time to share your feedback following your recent stay at Bab Al Shams Desert Resort.We are very pleased that you enjoyed the plentiful breakfast, the outdoor dining ambiance, and especially the falconry show - it is wonderful to know it was such a memorable experience for you. We also appreciate your comments on the dining options and will share your feedback with our culinary team.At the same time, we sincerely apologize for the confusion and discomfort caused by the room service procedures, particularly regarding the main door of your family suite. Your comments are taken very seriously, and we will review this with our team to ensure clearer protocols and better communication going forward. Thank you again for your valuable insights, and we hope to have the opportunity to welcome you back under improved circumstances.Warm regards,Bab Al Shams Desert Resort Management

酒店回复: Dear Guest,Thank you for taking the time to share your feedback following your recent stay at Bab Al Shams Desert Resort.We truly appreciate your kind words about our service, ambiance, and the variety of experiences available, including the desert safari, bike rides, spa treatments, and traditional Arabic evening performances. It is wonderful to know that these elements contributed to a memorable and enjoyable stay.We also understand your concerns regarding peak season pricing and increased occupancy levels. During high-demand periods, rates and visitor numbers naturally rise; however, we continuously strive to ensure that the quality of service, comfort, and overall guest experience remain exceptional despite the busy atmosphere.Your feedback is valuable to us, and we hope to have the pleasure of welcoming you again for another outstanding experience.Warm regards,Bab Al Shams Desert Resort Management

酒店回复: Dear Chenzhongheng,Thank you for taking the time to share your feedback following your recent visit at Bab Al Shams Desert Resort.We are delighted that you enjoyed the greenery, variety of restaurants, multiple swimming pools, and unique experiences like the camel ride and eagle photo opportunity. It is wonderful to know that our team’s attentiveness and proactive service made your stay even more enjoyable.We appreciate your notes regarding the room size and bathtub, and we will take your feedback into consideration as we continue to improve. We hope to welcome you back soon for another memorable stay—and maybe even more photo opportunities.Warm regards,Bab Al Shams Desert Resort Management

酒店回复: Dear Xiaogongzhudemama,Thank you for taking the time to share your feedback following your recent visit at Bab Al Shams Desert Resort.We are delighted to know that you had such a positive experience and that so many aspects of the resort—from our service and amenities to the unique desert setting—left a lasting impression.It is wonderful to know you enjoyed the complimentary activities, the desert infinity pool, and the generous breakfast selection. We are especially pleased to know that small touches—like free drinking water and thoughtful gestures from our bell team and front desk—added to your comfort and convenience.We are also happy you found the resort photogenic and appreciated its close proximity to the city—making it an ideal desert escape without being too far from Dubai.While our location may not offer endless rolling dunes, we're glad that the atmosphere and experience still brought the beauty and tranquility of the desert to life for you.We truly appreciate your feedback and hope to welcome you back for another memorable stay very soon.Warm regards,Bab Al Shams Desert Resort Management

酒店回复: Dear 堃堃0112,Thank you for taking the time to share your feedback following your recent visit at Bab Al Shams Desert Resort.We are delighted that you found the bed exceptionally comfortable and that our cleanliness standards met your expectations. It is also great to know you enjoyed the environment and experienced excellent service during your stay.Your kind words truly encourage our team to keep delivering the best possible experience. We look forward to welcoming you back again soon.Warm regards,Bab Al Shams Desert Resort Management

酒店回复: Dear Yilimaizidereliang,Thank you for taking the time to share your experience online with regards to your recent stay at Bab Al Shams Desert Resort.We are pleased to know that you enjoyed the peaceful ambience of our resort — it is wonderful to know it felt like an oasis in the desert. We are also delighted that you had a great experience at the pool and found our team there attentive and responsible. Your compliments about the room’s cleanliness, the quality and variety of breakfast, and our convenient location are truly appreciated.However, we are sorry to learn that the check-out experience didn’t reflect the warm hospitality you encountered during check-in and throughout your stay. This is of course not the impression we want to leave our guests with, and we will certainly follow up with the team to ensure consistency in service at all touchpoints.We are grateful for your recommendation and hope to have the opportunity to welcome you back again soon — with an even more seamless and memorable experience from start to finish.Warm regards,Bab Al Shams Desert Resort Management

酒店回复: Dear M21035****,Thank you for taking the time to share your feedback following your recent visit at Bab Al Shams Desert Resort.We are delighted to know that you found the service excellent and the environment first-class. Creating a refined atmosphere paired with attentive, genuine hospitality is exactly what we strive for.We truly appreciate your feedback and look forward to welcoming you back again soon for another exceptional experience.Warm regards,Bab Al Shams Desert Resort Management