酒店回复: Dear guests,Thank you very much for your kind words! We are delighted to hear that you enjoyed your stay at Hospes Maricel & Spa*****. We also sincerely appreciate your high ratings across the different categories. Your feedback motivates us to continue delivering the best possible experience. We look forward to welcoming you again in the future!Regards,Anna PerezFront Office Assistant Manager
酒店回复: Dear Guest,Thank you very much for your interest in Hospes Maricel& Spa. We regret to hear that our children’s policy has caused disappointment during your experience. Our policy, which restricts the presence of children aged 2 to 12 during the high season, was implemented to ensure a tranquil environment for all our guests. We understand that this may not align with the needs of every traveler, and we apologize if this policy did not meet your expectations.Additionally, our cancellation policy during this period allows cancellations up to 7 days before the arrival date.These are the conditions that each guest agrees to when booking a room at our hotel. We apologize for any inconvenience this may have caused.We make every effort to communicate our policies clearly and transparently on all online platforms and at the time of booking to avoid any misunderstandings. We would love the opportunity to welcome you back in the future and provide you with an experience that better meets your expectations.Thank you again for your interes in Hospes Maricel& Spa.Kind regards,Daniela HutuAssistant General Manager
酒店回复: Dear Guest, Thank you for taking the time to share your positive feedback with us. We are thrilled to hear that you enjoyed the service and environment during your stay at our hotel. It's always gratifying to know that our guests appreciate the efforts of our dedicated team to create a welcoming and enjoyable experience.We're especially delighted that you found the view of the hotel near the sea to be very beautiful. The scenic surroundings are indeed one of the highlights of our location, and we're pleased that it added to the overall enjoyment of your stay.We appreciate your kind words and are grateful for your support. If there's anything specific you'd like to highlight or if you have any suggestions for how we can further enhance your experience, please feel free to let us know. We look forward to the opportunity of welcoming you back to our hotel in the future.Once again, thank you for choosing Hospes Maricel& Spa.Best regards,Daniela HutuAssistant General Manager
服务很好！！！特别好！！！！房间也很大
因为多了一个儿童，不让住，酒店订满也换不了房，不让取消。白白花钱就这样，有儿童的订房慎重。看仔细房型让不让带儿童再下单。
酒店服务不错，但是押金退款特别慢。我联系酒店后，他们让我去联系信用卡公司。同一张信用卡支付的其他酒店费用都已处理了。酒店入住日期是4月16日，今天已经是4月26日了，已经过去13天了。
服务，环境太好了，酒店靠海景色也特别美
太棒了！简直是梦幻般的酒店。
虽然是副楼，去游泳池和吃早餐需要走一段路，但沿途的风景非常美，也成了一种额外的乐趣。
工作人员都非常友善，服务也很好👍🏻
如果再去帕尔马，我还会选择住这里。
强烈推荐大家一定要尝尝早餐，并在酒店多待些时间。
餐厅面向大海，景观很好。餐厅食物做得也不错。
晚餐也建议在酒店享用，环境一流。
就这条件来说，这家酒店不应该卖这么贵。
按摩浴缸冰冷刺骨。
十月份泳池居然没有加热。
窗帘没有拉绳。
整个酒店到处都有管道问题。
我们一到酒店行李就找不到了，花了45分钟才找回来。
这家酒店是米其林指南推荐的，我觉得他们应该退款！这绝对不是米其林星级酒店。
健身区很小。按摩很专业。主楼的房间符合标准，但后面的附楼规划很差。卫生间的玻璃门关不上，阳台上有个游泳池，从街上就能看到。到主楼的路很长。
酒店的公共区域，尤其是老主楼，非常漂亮。员工热情周到，泳池旁的户外区域也维护得很好。新楼里的客房则略显陈旧，需要翻新一下。