酒店回复: Querida Evelyn, Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en el Red Roof Inn Chester. Nos entristece leer que su estadía no cumplió con sus expectativas debido a lo que describió como una habitación desordenada y tuberías obstruidas. Acepte nuestras más sinceras disculpas por los inconvenientes. Sus comentarios son importantes para Red Roof y los tomaremos en consideración para realizar cambios que mejoren la experiencia de nuestros clientes. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Gracias nuevamente por compartir sus comentarios con nosotros. Esperamos tener la oportunidad de volver a verle en el futuro.Sincerely,AngelRed Roof Management RediResponse Specialist
5.0分
其他
原文
翻译提供方：Google
出色地
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Hello Elmer,Thank you for taking a moment to complete our survey at the Red Roof Inn Chester. It's great to see you enjoyed your stay, resulting in a 5/5 score In the future, please consider adding more details to your comments on the survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Once again, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,ErikaRed Roof Management RediResponse Specialist
2.0分
其他
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No hot water. No breakfast. Flooring peeling up...unsafe or
sanitary. No grass in pet area.
Floor felt unmopped.
Have stayed several times before and enjoyed but not this time.
Staff was friendly.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Chester. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the floor and the concern you had with the hot water. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,IshiRed Roof Management RediResponse Specialist
2.0分
家庭亲子
The bathroom was not clean. We found an open box of condoms in our bathroom. And the soap dispensers were filthy.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Chester. I am truly sorry to hear about the condition of the bathroom and the state of the soap dispensers.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,LeahRed Roof ManagementRediResponse Specialist
1.0分
家庭亲子
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The bathroom was dirty. The shower curtain looked as if it had never been cleaned. Paint was peeling & chip. The lamp in the corner of the room had the plug sliced off. No alarm clock in the room. Front desk check in staff was less than pleasant.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Chester. It is truly regrettable to hear that the state of the bathroom, the plug and the possible interaction you had with our staff was less than satisfactory. We apologize for the inconvenience this may have caused you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
4.0分
其他
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You get what you pay for. Great price for the area, comfortable bed, and perfect for an overnight stay. Parking lot seemed ever by but no issues, but some unsavory characters buzzing around.
5.0分
其他
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Great value
Everything from checking in to checking out was smooth. The room was clean and comfortable. The shower doesn’t get really hot but it’s perfectly fine.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Chester. We are delighted to hear that your experience, from check-in to check-out, was smooth and that you found your room clean and comfortable.We hope to continue to provide great experiences for you. Thank you for choosing Red Roof. We look forward to hosting you again in the future.Sincerely,ReyRed Roof ManagementRediResponse Specialist
3.0分
其他
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Stay was great. Room was clean. But the continental breakfast was far from continental. We got there one hour into service and they had barely any coffee, juice machine turned off. The only food avaiable was white bread, butter, cream cheese and corn flakes. I was not expecting surf and turf but a continental breakfast should have at least some sort of protein and a few options for carbs (bagels, muffins, etc) very disappointing
平均的
快速办理入住。
房间里没有肥皂，地板上有污垢，浴缸塞子坏了，淋浴后水排不出去。午餐很差劲，榨汁机空了，烤面包机只能工作一半。午餐吃得很少。
工作人员很友好，但是酒店需要进行一些重大的整修。
清洁工作很差，浴缸管道堵塞。
出色地
好的
No hot water. No breakfast. Flooring peeling up...unsafe or
sanitary. No grass in pet area.
Floor felt unmopped.
Have stayed several times before and enjoyed but not this time.
Staff was friendly.
The bathroom was not clean. We found an open box of condoms in our bathroom. And the soap dispensers were filthy.
The bathroom was dirty. The shower curtain looked as if it had never been cleaned. Paint was peeling & chip. The lamp in the corner of the room had the plug sliced off. No alarm clock in the room. Front desk check in staff was less than pleasant.
You get what you pay for. Great price for the area, comfortable bed, and perfect for an overnight stay. Parking lot seemed ever by but no issues, but some unsavory characters buzzing around.
Great value
Everything from checking in to checking out was smooth. The room was clean and comfortable. The shower doesn’t get really hot but it’s perfectly fine.
Stay was great. Room was clean. But the continental breakfast was far from continental. We got there one hour into service and they had barely any coffee, juice machine turned off. The only food avaiable was white bread, butter, cream cheese and corn flakes. I was not expecting surf and turf but a continental breakfast should have at least some sort of protein and a few options for carbs (bagels, muffins, etc) very disappointing