酒店回复: Thank you for your valuable feedback which was provided through Trip.com following your recent stay with us.We are glad you were able to enjoy a pleasant experience at the hotel. Comments and observations such as yours allow us to ensure that we are indeed constantly making progress towards excellence. We thank you for your patronage and look forward to welcoming you back to Ameron Bellerive au Lac Zürich. Sincerely,Steven ImoberdorfExecutive Assistant Manager i/c Rooms

酒店回复: 亲爱的Iris： 非常感谢您分享您的反馈，并指出了我们在您入住期间的积极方面和不足之处。我们很高兴听到您喜欢湖景、早餐以及我们团队提供的服务，尤其是协助您更换房间的Julia Paris。 对于您在清洁和维护方面遇到的问题，我们深感抱歉。这并非我们力求提供的标准，我们很遗憾您最初入住的客房未能达到您的期望。请放心，我们已将您的意见提交给我们的客房清洁和维护团队，以便立即审核并改进。 您的反馈对我们非常宝贵，我们致力于为所有客人提供始终如一的高品质体验。希望您能再次给我们机会，欢迎您再次光临，并在未来为您提供更加舒适、流畅的住宿体验。 此致， Steven Imoberdorf 客房部行政助理经理

酒店回复: Thank you for sharing such a wonderful review,It is heartening to read your gratifying remarks about Ameron Bellerive au Lac Zürich and the services provided by our staff. With our commitment to constantly provide warm and efficient services to all our guests, appreciative comments such as yours are the most encouraging; we see them as our greatest rewards. The entire team is thrilled to note your feedback and we thank you for patronizing our hotel.We await your return to Ameron Zürich and look forward to the pleasure of welcoming you back.Sincerely,Steven Imoberdorf

酒店回复: First and foremost, I would like to thank you for taking the time to share with us your feedback on Trip.com I was genuinely concerned to read about the inconveniences you experienced during your stay with us and given the details you shared, on this occasion, unfortunately your experience was below the usual standards, service and quality of guest feedback we strive to maintain. We sincerely appreciate you taking time to share your experience and comments with us and hence first and foremost, I would like to apologize for any disappointments you have had during your stay with us. Your comments have been well noted and I have thoroughly discussed all the points with our technical and housekeeping team for immediate rectification.I sincerely hope that you will afford us the opportunity to welcome you back and hence enabling us to restore your confidence towards Ameron Bellerive au Lac Zürich. Sincerely,Steven ImoberdorfExecutive Assistant Manager i/c Rooms

酒店回复: Thank you for your valuable feedback which was provided through Trip.com following your recent stay with us.We are glad you were able to enjoy a pleasant experience at the hotel. Comments and observations such as yours allow us to ensure that we are indeed constantly making progress towards excellence. We thank you for your patronage and look forward to welcoming you back to Ameron Bellerive au Lac Zürich. Sincerely,Steven ImoberdorfExecutive Assistant Manager i/c Rooms

酒店回复: 感谢您在近期入住后提供的宝贵反馈。 我们很高兴您在酒店享受了愉快的体验。您对客房清洁服务和照明设施的评价和建议，将帮助我们不断追求卓越。 感谢您的惠顾，期待您再次光临苏黎世贝勒里夫湖亚美隆酒店。 此致， Steven Imoberdorf 客房部行政助理经理

酒店回复: 感谢您最近入住我们酒店后提供的宝贵反馈。我们很高兴您能在酒店享受愉快的体验。您的评论和意见让我们确信我们确实在不断追求卓越。感谢您的惠顾，期待您再次光临 Ameron Bellerive au Lac Zürich。诚挚的，Steven Imoberdorf

酒店回复: Thank you for your valuable feedback which was provided following your recent stay with us.We are glad you were able to enjoy a pleasant experience at the hotel. Comments and observations such as yours allow us to ensure that we are indeed constantly making progress towards excellence. We thank you for your patronage and look forward to welcoming you back to Ameron Bellerive au Lac Zürich. Sincerely,Steven ImoberdorfExecutive Assistant Manager i/c Rooms

酒店回复: Thank you for sharing such a wonderful review on Trip.com,It is heartening to read your gratifying remarks about Ameron Bellerive au Lac Zürich and the services provided by our staff. With our commitment to constantly provide warm and efficient services to all our guests, appreciative comments such as yours are the most encouraging; we see them as our greatest rewards. The entire team is thrilled to note your feedback and we thank you for patronizing our hotel.We await your return to Ameron Bellerive au Lac Zürich and look forward to the pleasure of welcoming you back.Sincerely,Steven ImoberdorfExecutive Assistant Manager Rooms

酒店回复: It was a pleasure having you at Ameron Bellerive au Lac Zürich and we thank you once again for sharing your feedback.We are glad you enjoyed a wonderful experience and carried with you a splendid memory of our Hotel. It is heartening to note your appreciative comments about our service and product. We look forward to welcoming you again soon!Sincerely,Steven Imoberdorf