酒店回复: Dear Guest,Thank you very much for sharing such a comprehensive and generous review of your recent stay with us.We are delighted to read that you appreciated our privileged location in the heart of Barcelona, within walking distance of some of the city’s most emblematic landmarks. It is equally rewarding to know that you enjoyed the cleanliness of the hotel, the refined décor, and the elegant design of our public areas and restaurants.Your kind words regarding our team are truly appreciated. Providing attentive, proactive, and detail-oriented service is one of our core priorities, and it is gratifying to know this was reflected throughout your experience. We are also pleased that you enjoyed the welcome amenities upon arrival, as well as the variety and quality of our breakfast selection.It is wonderful to hear that the rooftop pool and its views over the city skyline contributed to what you describe as a luxury experience. Creating memorable moments for our guests is exactly what we aim to achieve.At the same time, we sincerely apologize for the inconvenience you experienced with the shower temperature control. Your comments have been shared with our maintenance team for review, as we continuously work to improve every aspect of our facilities.We truly appreciate your balanced and thoughtful feedback. It would be a pleasure to welcome you back in the future and provide you with another exceptional stay.Kind regards,Olena BorkivskaExperience Department

酒店回复: Dear Guest,Thank you for taking the time to share your feedback with us.First and foremost, please accept our sincere apologies for the incident you experienced in your room. Around 6:00–7:00 pm we provide our evening turndown service, and it is very likely that a member of our housekeeping team attempted to access the room as part of this service. However, this should always be done with the utmost discretion and after carefully checking that the room is not occupied or that the “Do Not Disturb” sign is not displayed. We truly regret the disturbance and completely understand how uncomfortable that moment must have felt.We also sincerely appreciate your comments regarding breakfast. The quality and freshness of our products are extremely important to us, and your observation about the tomatoes has been shared with our culinary team to ensure this does not happen again.Regarding the room layout and ventilation, we value your honest remarks. Our different room categories feature distinct designs, and your feedback helps us better understand how we can continue improving both comfort and communication about room features.Thank you again for bringing these matters to our attention. We hope you will give us another opportunity in the future to provide you with the seamless and comfortable experience we always strive to deliver at Ohla Barcelona.Warm regards,Olena BorkivskaExperience Department

酒店回复: 尊敬的客人，我们非常重视您的意见。然而，我们必须郑重说明，Ohla Barcelona 自成立以来始终建立在尊重、多元与国际化服务的核心价值之上。我们每天接待来自世界各地的宾客，这不仅是我们的业务，更是我们的企业文化的灵魂所在。我们的团队成员同样来自不同国家和文化背景，这种多元化正是我们的骄傲与优势之一。多年来，我们积极努力拓展中国市场，并非常荣幸拥有来自中国的员工及实习生加入我们的团队。同时，我们的全体员工都接受过关于如何更好服务中国宾客的专项培训，旨在确保为每一位客人提供尊重、专业与细致的服务体验。因此，对于任何关于歧视行为的指控，我们在此郑重而坚定地予以否认。这种行为完全违背我们的价值观与企业原则。我们理解，每位客人对酒店体验的感受可能有所不同。作为服务行业的一员，我们始终保持开放态度，愿意倾听意见并不断改进。作为服务他人的团队，我们也承认在日常运营中可能会出现不足之处，并愿意承担并改进。此外，我们对未能及时为您提供行李帮助以及早餐信息表示诚挚的歉意。我们完全理解及时的服务和准确的信息对于您入住体验的重要性。我们会立即采取措施解决这些问题，确保团队在未来能够避免类似的情况发生。但对于质疑我们基本原则与价值观的指控，我们无法认同，因为这并不代表真实的我们。最后，我们想借此机会祝您马年快乐，愿马年带给您繁荣、幸福与健康。此致敬礼Anna AlbuixechDirectora d'Operacions | Chief Operating OfficerOhla Boutique Hotels *****

酒店回复: Dear Guest,Thank you very much for sharing your kind feedback. We are thrilled to hear that you enjoyed our hotel’s privileged location, allowing you to easily explore the main attractions while enjoying a safe, comfortable, and practical experience.It is wonderful to know that the design of the hotel and the cleanliness of your room met your expectations. We are also pleased that your room’s peaceful view added to your comfort and relaxation.We are delighted that you enjoyed our breakfast service and that your mornings at the restaurant were a pleasant experience. Your recommendation means a lot to us and encourages our team to continue providing exceptional service and attention to every detail.We look forward to welcoming you back to Hotel Ohla Barcelona for another memorable stay.Warm regards,Olena BorkivskaExperience Department

酒店回复: Dear Ms. He,Thank you very much for your excellent rating and for taking the time to share your experience with us.We are truly pleased to know that you enjoyed our central location in the heart of Barcelona. Being within walking distance of many of the city’s main attractions, as well as having the metro station just next door, allows our guests to explore the city in a very convenient and comfortable way, and we are glad this contributed positively to your stay.We also sincerely appreciate your kind words regarding the service provided by our team. Delivering attentive, professional, and warm hospitality is one of our highest priorities, and it is very rewarding to know that it made a difference during your visit.Thank you once again for your trust and for sharing your feedback with us.Kind regards,Olena BorkivskaExperience Department

酒店回复: Dear guest,We sincerely thank you for taking the time to share your experience and for your kind rating of 8.7/10. We are delighted to hear that you found our hotel clean and that our reception team, including our Chinese-speaking colleagues, could assist you in making your stay comfortable, from restaurant recommendations to reservations at our Michelin-starred restaurant, Caelis.We are glad that you enjoyed our location and found it convenient for early flights, and we truly appreciate your detailed comments regarding your experience. Your feedback is invaluable to us as we continually strive to provide exceptional service.It would be a pleasure to welcome you back to Ohla Barcelona in the future, and we hope to have the opportunity to create an even more memorable stay for you.Warm regards,Iraia ArocaResponsable d'Experiències | Experience ManagerOhla Barcelona *****

酒店回复: 尊敬的宾客： 非常感谢您分享您的入住体验。我们很高兴听到我们热情周到的服务和对细节的关注充分体现了我们“以诚待客”的精神，您的入住体验甚至超越了世界知名酒店。 这样的评价对 Ohla Barcelona 团队来说是一种莫大的鼓励，他们每天都在努力为宾客打造非凡的体验。您的满意度如此之高，激励着我们在未来继续提供卓越的体验。 我们真诚地期待着不久的将来再次欢迎您来到巴塞罗那，并为您打造一次难忘的入住体验。 此致， Ohla Barcelona 团队

酒店回复: Dear Guest,Thank you very much for taking the time to share your detailed feedback following your stay with us.We are pleased to know that you appreciated our convenient and relatively quiet location, as well as the service provided by our team. It is also gratifying to read that you enjoyed the rooftop bar and that the New Year gift offered during the Spring Festival was a meaningful touch to your experience.At the same time, we regret that our breakfast selection did not meet your expectations. Your comments regarding the variety and overall value have been shared with our Food & Beverage team for careful review, as we continuously strive to align our offerings with the standards expected of a five-star hotel.We also sincerely apologize for the inconvenience caused by the bathroom design and the water leakage you experienced. Please rest assured that your observations have been forwarded to the relevant department for inspection and corrective measures.We truly appreciate your balanced feedback, as it allows us to improve and refine our services. We hope to have the opportunity to welcome you again in the future and provide you with an even more satisfying experience.Kind regards,Olena BorkivskaExperience Department

酒店回复: Dear Guest,Thank you very much for taking the time to share your impressions following your stay at Hotel Ohla Barcelona. We are delighted to hear that you enjoyed our central location, the excellent service, and the beautiful views from our hotel.We also appreciate your comments regarding the breakfast. Your feedback is very valuable to us as we continue to enhance our offerings and guest experience.It was a pleasure to have you with us, and we hope to welcome you back soon for another memorable stay in Barcelona.Warm regards,Olena BorkivskaExperience Department

酒店回复: 尊敬的宾客： 非常感谢您给出的完美评价和亲切的反馈。 我们很高兴您喜欢我们干净整洁的酒店，以及便捷的在线入住服务。我们很高兴得知我们的团队为您的旅途增添了乐趣。 我们非常高兴欢迎您下次访问巴塞罗那时再次光临 Ohla 酒店。 此致， Iraia Aroca 体验负责人 | 体验经理 Ohla 巴塞罗那 *****