酒店回复: Thank you very much for your kind review. We are glad to hear that you enjoyed our location, the friendliness of our staff, and the quality of the breakfast. We’re also pleased that you found the water purifier in the lobby convenient. Your feedback encourages us to continue providing a comfortable and enjoyable experience for our guests.We look forward to welcoming you again soon.Best regards,Reception Team

酒店回复: Good day,Thank you very much for taking the time to share your experience and for adding the pictures—it makes your review even clearer and helpful for future guests. We are sorry to hear that your perception of the hotel was lower than expected. Please know that we always strive to provide the best service and take all reviews seriously.We appreciate your kind words about the linen and are glad you enjoyed the comfort of your bedding. Thank you also for highlighting our location; we completely agree that being just two minutes from the airport bus station is a real advantage.We value your feedback and hope to have the opportunity to welcome you back in the future with an even better experience.Warm regards,Valeria TealdoGuest Experience Department

酒店回复: Good day,Thank you very much for taking the time to share such a detailed and informative review. The team is grateful for your kind words about our location and the convenience of the airport buses and nearby metro lines. We’re glad you found it practical, especially when travelling with luggage, and appreciate your comments about the slippers and water availability.We are sorry to hear that the cleanliness of your room did not fully meet your expectations. Please rest assured that we take all feedback seriously and will continue striving to improve our service.We hope to have the pleasure of welcoming you back in the future.Warm regards,Valeria TealdoGuest Experience Department

酒店回复: Good day,Thank you very much for taking the time to share your detailed feedback. The team is grateful for your comments and we are glad to hear that you found our location convenient, close to the metro and airport bus stops, and that your bed and bathroom were very clean.We are sorry to hear that the previous guest left items in the fridge and that the room felt a bit small. Please note that for guests staying longer or needing more water, we have a free water fountain available for your convenience.We also appreciate your comments regarding the facilities and check-in options, and we will continue working to improve our guests’ experience.We hope to have the pleasure of welcoming you back in the future.Warm regards,Valeria TealdoGuest Experience Department