酒店回复: Dear Douzi950830, Thank you for the positive review and rating. My colleagues and I appreciate your feedback, and we look forward to hosting you at Villa Rosa Kempinski Nairobi once again in the coming days. Best Regards, Petra Baumann General Manager

酒店回复: 尊敬的宾客： 感谢您抽出宝贵时间，对我们近期在内罗毕凯宾斯基罗莎别墅酒店的入住体验进行点评和评分。 得知您的入住体验未能达到预期，我深感遗憾。希望未来的日子里我们能再次为您服务，祝您拥有一次难忘的入住体验。 此致， Petra Baumann 总经理

酒店回复: Dear Guest, Thank you for sharing your impressions with us. We are disappointed to learn that your stay did not meet the level of satisfaction we strive to deliver at Kempinski. Our property aims to offer more than just a place to stay - but a sense of place, steeped in timeless elegance and thoughtfully crafted experiences. While we understand that airport hotels may offer convenience for certain travellers, we take pride in offering a refined and immersive experience that reflects the character and culture of our destination. We do regret that for this particular stay, this did not resonate with you, and we do hope that in the coming days we will be able to share with you the most memorable travel journey. Best Regards, Margaret Kinyanjui Director of Rooms

酒店回复: Dear Guest, Thank you for the review and rating. My team and I appreciate the feedback on your stay with us and we look forward to hosting you once again in the coming days. Best Regards,Petra Baumann General Manager

酒店回复: 亲爱的 Habib Kammoun， 感谢您赞扬您最近在 Villa Rosa Kempinski Nairobi 的住宿。 我和我的同事期待在未来的日子里再次接待您。 此致， Petra Baumann 总经理

酒店回复: 亲爱的 JOEL， 感谢您的评论和评分。 我和我的同事感谢您的反馈，我们期待在未来的日子里再次有机会在酒店接待您。 此致， Petra Baumann 总经理