酒店回复: Dear guest,First of all, thank you very much for choosing Hotel Serhs Rivoli Rambla for your stay in Barcelona. We are thrilled to hear that you enjoyed our spacious rooms, the garden, and the complimentary mineral water and red wine provided in the room. Additionally, we are pleased that our prime location next to Plaça de Catalunya contributed to making your stay even more enjoyable.Your kind words are a real source of motivation for our team. Thank you once again for your visit, and we look forward to welcoming you again soon.Best regards,Diana NeradkoGuest relationsHotel Serhs Rivoli Rambla
酒店回复: Dear guest,First of all, thank you very much for choosing the Hotel Serhs Rivoli Rambla for your stay in Barcelona and for taking the time to leave us this comment.For us it is very important to know the opinion of all our clients because it allows us to congratulate our teams when we receive good comments, and it also helps us to correct and improve our mistakes when the comments are not positive.We are sorry that we did not meet your expectations, and we deeply regret the impression you had regarding the room and the service received. Our goal has always been to give our customers the best experience, hence we provided an early check in in a room from the same cathegory that you booked that was available but we regret not changing the welcome card. Nevetheless, we take your feedback very seriously and will take measures so that it does not happen in the future.We are glad that the situation was solved during your stay, and we would like to assure you that we do not discriminate against any nationality. The room initially allocated corresponded to the one booked, but we are happy we were able to give you a complimentary upgrade.We hope to welcome you again in the future and that you give us the opportunity to show you how we can improve our service.Warm greetings,Mauricio GiaigischiaGuest RelationsHotel Serhs Rivoli Rambla
酒店回复: Dear Guest,First of all, thank you very much for choosing Hotel Serhs Rivoli Rambla for your stay in Barcelona. We truly appreciate you taking the time to share such a detailed review with us.While we are glad to see that you rated several aspects of your stay positively, we are sorry to hear that your experience with the room did not meet your expectations. We understand how important it is for our guests to have clear information when booking, especially regarding room layout and accessibility. Your comments about the stairs, the decor, and the balcony are valuable, and we will review this feedback carefully with our team to look for areas of improvement.Please rest assured that cleanliness and guest comfort are top priorities for us, and we will address your concerns with the relevant departments to ensure the high standards we strive for are consistently met.Thank you once again for your visit, and we hope to have the opportunity to welcome you again under better circumstances.Best regards,Mauricio GiaigischiaGuest RelationsHotel Serhs Rivoli Rambla
酒店回复: Apreciado clienteEn primer lugar, muchas gracias por haber escogido el Hotel Serhs Rivoli Rambla para su estancia en Barcelona. Es un verdadero placer leer que ha tenido una estancia excelente con nosotros. Sus palabras son una auténtica fuente de motivación para nuestro equipo. Gracias una vez más por su visita y esperamos poder darle la bienvenida de nuevo en breve.Reciba un cordial saludo,Gisela LasernaGuest relations Hotel Serhs Rivoli Rambla
这个酒店真的太棒了吧，房间大，还有院子，房间矿泉水和红酒都是免费的，地理位置也超棒就在加泰罗尼亚广场旁边
1700多订的小型双人房严重货不对版，酒店前台有部分人对中国客人不友好。房间床上还有给别的客人的卡片，一看就是别的客人嫌弃这个房间，换走了，然后给了中国客人。给了这个房型里最差的一间，没有明窗，非常小，很小的窗户对着阴森森天井。和国内80的酒店房间差不多。最后沟通携程客服投诉，一番battle下来携程给升级了房型，给平台一个好评，但这个酒店真的大家不要订了，既要赚中国人钱又歧视中国人。
这个房型有缺陷，订的时候以为和景观房一样，实际给我们的是R层，在0层和1层之间，类似于夹层，去房间路上要经过台阶，拿大行李的不友好，房间和卫生间之间还有台阶，这些在房间信息里并没有标出。装修和之前住的不同，感觉更旧，打扫的也不干净。阳台无法使用，因为离大街太近了。
这是我住过的最好的酒店。房间里有免费赠送的葡萄酒，真是惊喜。我预订的时候都不知道酒店还有屋顶酒吧，入住后发现竟然还能免费享用气泡酒。房间的景色也超棒。地理位置绝佳，下次来还会选择这里。
酒店地理位置是最好的！房间又大又干净。工作人员也很友善，如果我再来西班牙，我一定会再次选择这家酒店！！谢谢！
和照片出入满大的 房间很小 也不是很新 居然没有纸巾 地理位置不错 对面就一个家乐福 买水方便 旅游团的很多 电梯很小 隔壁饭店每个菜都难吃我也无语了 欧洲那么多天 第一次碰见 居然没有一个菜好吃的 门面看上去还不错 记得避雷
这家酒店真是太棒了，非常干净，员工也很友好，屋顶露台简直令人惊叹！
总的来说，短期住宿还不错。
地理位置绝佳，步行就能到大多数景点。
房间很安静也很干净。
不过房间里有点味道，我觉得可能是下水道返味。每次冲完厕所后开几分钟窗户，味道就没了。
酒店地理位置很好，在市中心，但是房间没有风景😅