酒店回复: Dear Guest,Thank you so much for sharing your wonderful feedback! We are delighted to hear that you enjoyed our excellent location, with easy access to the train station and public transportation right at our doorstep.It’s also fantastic to know that you found our rooms comfortable, brand new, and perfectly clean. Your recommendation means a lot to us and motivates our team to keep delivering the best experience possible.We truly appreciate your stay and hope to welcome you back very soon!Warm regards,Ilka JohnsonGuest Service Manager

酒店回复: Dear Guest,Thank you so much for choosing Staycity again and for taking the time to share such a detailed and wonderful review. We’re delighted to hear that you found your twin room just as comfortable and enjoyable as your previous suite stay, and that our attentive service and well-equipped kitchenette met your expectations. It’s great to know you appreciated the convenience of being able to prepare your own meals.We’re truly sorry that the breakfast option didn’t fit your budget this time and that the unexpected fire alarm caused a brief disruption. Safety is our top priority, and we’re glad the situation was resolved quickly and professionally so you could return to your room without further inconvenience.Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back for another great stay soon!Until then we wish you all the best!With warm regards,Ilka JohnsonGuest Service Manager

酒店回复: Good evening,Thank you for the nice feedback It is lovely to hear that you found both the rooms' cleanliness and facilities to your liking. Furthermore, it is great to read that you found the option to cook and prepare your food useful. We are delighted that you felt the location was convenient and appreciate you taking the time to let us know you enjoyed your stay.We look forward to welcoming you again and wish you all the best until then.Happy holidays!Kind regards,Pamela VasilevaFront Office Manager

酒店回复: 下午好，Monica Woong， 非常感谢您详细的评价。感谢您抽出时间告诉我们您对酒店位置和客房设施的满意。 至于洗漱用品和拖鞋，房间内没有提供，但您可以向前台索取，我们会提供。如果您未能清晰地传达这些信息，我们深感抱歉。 我们期待您的下次光临，并为您提供更美好的体验。 在此之前，我们祝您一切顺利。 此致， Pamela Vasileva 前台经理

酒店回复: Dear Guest,Thank you so much for your wonderful review and for sharing your experience with us. We are delighted to hear that you found our property safe, clean, well-designed, and quiet, and that you enjoyed your stay in Heidelberg.However, we kindly wish to clarify that the location details and images mentioned do not correspond to our property. We do not have the U.S. Embassy nearby, and it seems there may have been a mix-up. We truly appreciate your kind words nonetheless and are very happy that you had a pleasant visit.We hope to have the opportunity to welcome you again soon and provide you with another comfortable and enjoyable stay!Warm regards,Ilka JohnsonGuest Service Manager

酒店回复: Dear Guest,Thank you so much for taking the time to give us this wonderful feedback! We’re delighted to hear that you enjoyed your stay and appreciated the beautiful surroundings and convenient transport connections. It would be our pleasure to welcome you back again soon!Until then we wish you all the bestwith warm regards,Ilka JohnsonGuest Service Manager

酒店回复: Dear Guest,Thank you very much for your kind review!We’re happy to hear you liked the room and appreciated our convenient location. We're also glad the self-service snack shelf came in handy upon your late arrival.We hope to welcome you back to Heidelberg again soon!Warm regards,Ilka JohnsonGuest Service Manager

酒店回复: Good evening,Thank you very much for your wonderful feedback. We are very happy to hear that you enjoyed both the location of the hotel as well as the facilities we offer.We look forward to welcoming you again and wish you all the best until your next visit.Kind regards,Pamela VasilevaFront Office Manager

酒店回复: Dear Guest,Thank you very much for your stay in our hotel and for your great review!We are very pleased that you enjoyed your stay with us.We hope to welcome you back soon!Until then, we wish you all the best and remainwith kind regardsIlka JohnsonGuest Service Manager

酒店回复: Good evening,Thank you for your lovely feedback. It is great to hear that you were satisfied with both the hotel and its cleanliness as well as that you felt the location was convenient. We are especially happy to learn that our staff assisted you in solving a problem. Thank you for taking the time to write this review. We definitely look forward to welcoming you again and wish you all the best until then.Happy holidays!Kind regards,Pamela VasilevaFront Office Manager