酒店回复: Dear Valued Guest,Thank you for choosing Kempinski Hotel Khan Palace and for taking the time to share such a generous review. We are truly pleased that your first visit with us was a memorable one. Your appreciation means a great deal to our entire team and serves as wonderful motivation to continue delivering exceptional service at every touchpoint.It is always rewarding to know when our efforts create a stay that guests want to repeat. We sincerely look forward to the opportunity of welcoming you back again in the near future.sincerely,Tamir Tsolmon,General Manager
酒店回复: Dear Valued Guest,Thank you for your outstanding 10/10 review and perfect scores across all categories.We're thrilled that you enjoyed our breakfast offerings and found our accommodations satisfactory.We appreciate your feedback about the facilities and will take note of your observations for future improvements.Thank you for choosing Kempinski Hotel Khan Palace, and we hope to welcome you back soon.Tamir Tsolmon,General Manager
酒店回复: Dear Valued Guest,Thank you for your perfect rating and such warm feedback. We are honored that you felt our team's genuine hospitality from the moment you arrived.Your recognition of our front desk team's efficient and professional service is deeply encouraging. Providing attentive, personalized service to each guest is the standard we uphold at Kempinski Hotel Khan Palace.We are delighted that every aspect of your stay exceeded your expectations, and we look forward to welcoming you back. Thank you for recommending us to your friends and family—this is the greatest compliment we can receive.With warmest regards,Tamir Tsolmon,General Manager
酒店回复: Dear Motala,Thank you so much for taking the time to share such a comprehensive review of your week-long stay with us!We are thrilled that you awarded us a perfect 10/10 rating and that your experience surpassed your expectations. It's wonderful to know that both the accommodation and our team's approach to hospitality contributed to making your visit memorable. Ensuring our guests enjoy a peaceful and rejuvenating stay is always our top priority, and we're pleased that we achieved this for you.Your appreciation of our dining offerings and the thoughtful amenities we provide throughout your stay is deeply gratifying. We're also glad that our central position proved convenient for your needs during your time in Ulaanbaatar.We will certainly share your gracious feedback with our entire team, as your recognition inspires us to maintain the standards that define the Kempinski experience.We very much hope to have the pleasure of welcoming you back on your next visit to Mongolia.Warm regards,Tamir Tsolmon,General Manager
3.2分
高级特大床房
独自旅行
哈哈哈哈，跟国内二十年前的酒店有得一拼！只能算干净。
早餐不好吃，盘子就没有几个干净的！
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your candid feedback about your stay at Kempinski Hotel Khan Palace.We sincerely apologize that your experience did not meet your expectations, particularly regarding the room facilities and breakfast service. While we are pleased that many of our guests have praised our breakfast offerings and cleanliness standards as among the best in the city, we recognize that your personal experience fell short, and for that we are truly sorry.At Kempinski, we hold ourselves to the highest standards of luxury hospitality, and it is clear that we did not deliver this for you. Your feedback is invaluable, as it helps us identify areas where we need to improve and maintain consistency across all aspects of our service.We have shared your comments with our Housekeeping and Food & Beverage leadership teams to address the specific issues you encountered. We are committed to ensuring that every guest receives the exceptional Kempinski experience.We would very much appreciate the opportunity to welcome you back and demonstrate the true standard of service and quality that has earned us recognition in Ulaanbaatar.Thank you again for your feedback, and we hope to have the chance to exceed your expectations in future.Sincerely,Tamir Tsolmon,General Manager
第一次入住贵酒店，体验远超预期！前台服务热情高效，房间整洁宽敞，床品舒适得像睡在云朵里。早餐品种丰富，地处繁华地段却十分安静，细节处处可见用心。无论是商务出行还是休闲度假，这里都是绝佳选择，下次一定还会再来！
感谢贵酒店的款待。我们在这里度过了愉快的时光，一定会很快再回来。
酒店非常舒适，服务也很好。酒店里应有尽有，早餐种类也很丰富。
喜欢的地方：
员工棒极了，非常友好。他们英语都很好，这在蒙古国简直是闻所未闻的（稀罕事），其中还有一位员工会说俄语。
地理位置很好。因为乌兰巴托的交通堵塞太严重了，所以酒店有停车位非常重要。这一点也完全没问题。酒店附近有商店，还有一个不错的爱尔兰酒吧。WiFi信号很棒，每天都有免费瓶装水，房间温馨、宽敞，窗外景色也很美。房间里设施齐全，包括迷你吧。
不喜欢的地方：
空调坏了！！！这绝对是一个巨大的缺点。而且隔音效果也没有宣传的那么好。能听到隔壁房间的声音，窗外也能听到持续不断的交通噪音。
枕头太差了，睡起来很不舒服，但床垫很棒。淋浴水温调节不太方便。
早餐非常丰富，很有当地的特色。
房间很大，但是有点旧。
卫生间新装修的，还不错，洗手台有些矮
酒店的服务真的太棒啦！从进入酒店的那一刻起，就感受到了工作人员的热情。前台接待人员笑容满面，办理入住手续快速又高效，还详细地给我介绍了酒店的各种设施和周边。总之，这次在酒店的体验非常好，各方面都让我特别满意，下次有机会还会选择这家酒店，也会推荐给身边的朋友们。
这家酒店不如我们记忆中的凯宾斯基酒店那么宏伟，事实上感觉有点过时了。特别是双床房，布局有点奇怪。但房间很舒适，设施一应俱全。工作人员非常乐于助人且专业。我们在酒店吃了一顿晚餐，食物很不错。
酒店距离广场大约2公里。步行大约需要30分钟，但你也可以使用应用程序随时叫UBcab（叫车服务）。
这家酒店非常棒。房间很大，员工也非常友好。所有员工都能说一口流利的英语。早餐非常丰盛美味。酒店里其他餐厅的食物也非常好吃，餐饮服务水准很高。强烈向大家推荐这家酒店。
乌兰巴托汗宫凯宾斯基酒店入住体验超赞！11月11-18日入住豪华特大床房，整体超出预期。卫生和环境方面，房间干净整洁，设施崭新，窗外景观开阔，环境静谧舒适。服务人员热情周到，入住办理高效，细节关怀到位。设施配置齐全，床品柔软舒适，助我一夜好眠，卫生间自动感应灯光贴心，每天赠送的欢迎水果和六瓶矿泉水也很贴心。早餐种类丰富，荤素搭配合理，口味佳，性价比高。地理位置优越，门口有特产商店和餐馆，出行便利。整体而言，酒店在卫生、服务、设施等方面表现优异，是商务出行的理想选择，推荐大家入住。
哈哈哈哈，跟国内二十年前的酒店有得一拼！只能算干净。
早餐不好吃，盘子就没有几个干净的！