酒店回复: Dear Ziyeshan,Thank you for taking the time to share your detailed feedback. We are delighted that you enjoyed your stay, particularly our convenient location, comfortable rooms, and evening shuttle service.We also appreciate your comments regarding our facilities and will continue to review and maintain them to ensure a comfortable experience for all our guests.We look forward to welcoming you back to Radisson Hotel Brunei Darussalam.Warm regards,Christina DumaraosGeneral Manager

酒店回复: Dear Valued Guest,Thank you for taking the time to share such detailed feedback about your stay. We sincerely regret that your experience did not meet your expectations and apologize for the discomfort and frustration you encountered.We are particularly concerned to learn about the noise issues, the condition of the bed linens, and the cleanliness concerns you described. Please accept our sincere apologies, as these matters fall short of the standards we aim to uphold. Your comments regarding the handling of your concerns at the front desk have also been noted and will be addressed internally to ensure more attentive and effective guest support.At the same time, we appreciate you highlighting the positive service you received from our concierge team, breakfast staff, and Indian restaurant, as well as your kind remarks about the dining experience. This feedback will be shared with the team accordingly.Your review has been taken very seriously and shared with our teams for immediate review and corrective action. While we regret that your stay was disappointing, we are grateful for your candid feedback, as it helps us identify areas that require urgent improvement.Thank you again for bringing these matters to our attention.Sincerely,Christina DumaraosGeneral Manage

酒店回复: Dear Aaron Guo Qi,Thank you for taking the time to share your thoughtful feedback and for highlighting the positive aspects of Brunei’s culture and our team’s service. We’re pleased to know you found our cleanliness and service to be excellent, and we truly appreciate your kind observations.At the same time, we sincerely regret that the noise from the central air conditioning and the condition of the facilities affected your rest. We understand how important a quiet and comfortable environment is, and your comments have been shared with our management and engineering teams for review and improvement.Thank you again for your honest feedback, which is invaluable in helping us enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide a more comfortable stay.Sincerely,Christina DumaraosGeneral Manager

酒店回复: Dear BingBai,Thank you for sharing your detailed feedback. We are delighted to hear that you enjoyed our central location, attentive staff, and 24-hour room service. Your comments about our facilities and amenities are noted, and we will continue to explore ways to enhance the guest experience.We truly value your feedback and look forward to welcoming you back to Radisson Hotel Brunei Darussalam.Warm regards,Christina DumaraosGeneral Manager

酒店回复: Dear Johnisme,Thank you for taking the time to share such a positive and thoughtful review. We’re delighted to hear that you enjoyed our location, service, and facilities, and that the bedding and cleanliness provided you with comfort and reassurance during your stay.We appreciate your acknowledgment of areas for minor improvement—feedback like yours helps us continue refining our guest experience. It is wonderful to know that you would consider us your first choice for future visits to the city, whether for business or leisure.Thank you again for your recommendation. We look forward to welcoming you back on your next trip.Warm regards,Christina DumaraosGeneral Manager

酒店回复: Dear xmOrange,Thank you for sharing your kind words. We are thrilled to hear that your stay exceeded expectations and that you felt truly at home. It is wonderful to know that you enjoyed our location, convenient transportation, attentive service, and breakfast offering.We greatly appreciate your feedback and look forward to welcoming you back to Radisson Hotel Brunei Darussalam for another exceptional stay.Warm regards,Christina DumaraosGeneral Manager

酒店回复: Dear Laoxuezi,Thank you for taking the time to share your feedback and for your excellent overall rating. We’re pleased to know that you were satisfied with our cleanliness, surroundings, and service.We appreciate your comments regarding the buffet and the nearby amenities. Your feedback is valuable to us and helps guide our ongoing efforts to enhance our dining offerings and overall guest experience. We also understand that location convenience is important, and we’re grateful you shared this perspective with future guests in mind.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future.Sincerely,Christina DumaraosGeneral Manager

酒店回复: Dear Zhangpeng Patrick,Thank you for your outstanding review and recommendation. We’re delighted you enjoyed our location, service, and convenient shuttle options, and we’re pleased you felt at home with us. We look forward to welcoming you back again soon.Warm regards,Christina DumaraosGeneral Manager

酒店回复: Dear Mr. Ronin,Thank you for your outstanding review! We're delighted you enjoyed your stay, from our friendly service to the convenient location and thoughtful amenities. It was our pleasure to have you, and we hope to welcome you back to Brunei soon! 非常感谢Warm regards,Christina DumaraosGeneral Manager

酒店回复: Dear Valued Guest,Thank you for taking the time to share your detailed feedback. We sincerely regret that your stay did not meet your expectations and that your experience caused disappointment. Please accept our apologies for the concerns you raised regarding cleanliness, noise disturbance, and service, as this is certainly not the standard we strive to provide.We take your comments very seriously. The issues you highlighted regarding room readiness, hygiene, and communication at the front desk have been shared with our management and operational teams for immediate review and corrective action. We also understand how important rest and comfort are during a stay, and we regret that noise affected your experience.Regarding your concern about communication, we apologize for any misunderstanding or frustration this may have caused. Transparency and honesty are core to our service values, and we will be reviewing this matter internally to ensure clearer and more accurate communication moving forward.We truly appreciate your feedback, as it helps us identify areas that require improvement. While we regret that your stay was not a positive one, we hope to have the opportunity to restore your confidence in our service in the future.感谢您抽出时间与我们分享如此详细的反馈。我们非常遗憾您的入住体验未能达到期望，并对由此给您带来的不便和失望表示诚挚的歉意。您所提到的关于清洁度、噪音以及服务方面的问题，确实未能体现我们应有的服务水准。请您放心，您提出的有关客房卫生、环境噪音以及前台沟通的问题，已第一时间反馈给相关管理及运营团队进行认真检讨与改进。我们深知休息与舒适对旅途的重要性，也非常抱歉这些因素影响了您的入住体验。关于沟通方面的疑虑，我们同样深表歉意。如有任何误解或处理不当之处，绝非我们的本意。诚信与透明是我们服务的核心原则，我们将就此事进行内部审查，以确保今后沟通更加清晰、准确。再次感谢您宝贵的意见，这对我们持续提升服务品质至关重要。虽然此次未能为您带来理想的体验，但我们仍真诚希望未来能有机会重新赢得您的信任。Sincerely,Christina DumaraosGeneral Manager