酒店回复: Dear Guest,Thank you for your comment and for taking the time to share such positive feedback about your stay with us.We are truly pleased to hear that you enjoyed the breakfast, found your room very nice, and appreciated the comfort and quality of our facilities. It is especially rewarding to know that the separate bathtub and shower, as well as the water massage function, made a strong impression on you. Your kind comparison with other local hotels is a great compliment for our team.Your warm words motivate us to continue delivering a high level of service and comfort to all our guests.We look forward to welcoming you back soon to Rixos President Astana!Sincerely,General ManagerTansel Tercan

酒店回复: Dear guest,Thank you very much for your valuable comment!We are truly delighted to know that you were pleased with the comfort of the room, the refined facilities, the cozy bed, and the overall pleasant atmosphere. Your kind words about our elegant lobby, beautifully designed courtyard, attentive restaurant service, and the rich variety of breakfast offerings mean a great deal to us.We are especially proud of our hotel’s history, and it brings us great joy that you took note of the photographs showcasing visits from world leaders — it is indeed a meaningful part of our legacy.We sincerely look forward to welcoming you back and providing you with another exceptional stay!Sincerely,General ManagerTansel Tercan

酒店回复: Dear Mr. Wang,Thank you for your feedback! We're glad to hear that you enjoyed the environment. We’d like to mention that breakfast can be included in the stay — when booking, there is an option to choose a rate with breakfast. We recommend selecting this option next time for a more convenient experience. We look forward to welcoming you again!Sincerely,General ManagerTansel Tercan

酒店回复: Dear Guest,Thank you for taking the time to share your kind feedback! We're delighted to hear that you enjoyed our excellent service, convenient spa, and clean facilities. It’s also wonderful to know you had a great experience at our bar.Your satisfaction is our top priority, and we hope to welcome you back again soon for another relaxing stay.Sincerely,General ManagerTansel Tercan

酒店回复: 尊敬的宾客： 感谢您如此热情友好的评价！我们很高兴得知您喜欢我们的清真早餐菜单、酒店内部装饰以及我们友好周到的员工的服务。我们始终致力于为宾客营造舒适温馨的氛围，您的好评是对我们团队最好的褒奖。期待您的下次光临——我们竭诚欢迎您再次光临！ 此致 总经理 Tancel Tercan

酒店回复: 尊敬的客人， 首先，我感谢您选择 Rixos President Astana 酒店并分享您对住宿的看法。我们很高兴得知您能够在酒店享受愉快的住宿体验并度过愉快的时光。您的善意之言一定会传递给我们的员工，以保持动力。我们也一定会考虑您关于房间内物品缺乏干燥的评论，并会尽力解决这个问题，让客人的住宿更加舒适。我们希望再次在阿斯塔纳里克索斯总统酒店见到您。 真挚地， 总经理 坦塞尔·泰尔詹

酒店回复: 尊敬的宾客： 感谢您的评价。我们竭尽全力确保为宾客提供最高水平的安全、卫生和服务。因此，酒店制定了一项政策，禁止从外部来源运送食品和其他物品。此规定仅是为了您的安全和舒适，以及为了确保所提供服务的质量。 感谢您的理解与合作。我们期待您再次光临阿斯塔纳里克索斯总统酒店。 此致， 总经理 Tansel Terjan

酒店回复: 尊敬的 Senn 先生： 感谢您的反馈！ 首先，我们非常感谢您选择我们酒店并抽出时间分享您的入住体验。我们很高兴听到您喜欢酒店的位置，并感谢您在提前退房时享用的免费咖啡和羊角面包。 对于我们未能在正式入住时间前为您提供房间，我们深感抱歉。请注意，您抵达当天酒店入住率较高，这限制了我们提供提前入住服务的灵活性。尽管我们尽了最大努力，但在如此繁忙的时段，我们可能无法满足所有特殊要求，例如房间位置和楼层偏好。对于由此造成的不便，我们深表歉意。 我们真诚地希望未来有机会再次欢迎您，并为您提供更加顺畅舒适的住宿体验。感谢您的理解。 此致， 总经理 Tansel Tercan

酒店回复: 尊敬的宾客： 感谢您抽出宝贵时间评价您的入住体验。我们非常高兴您享用了美味的早餐，并对酒店优越的地理位置感到满意。我们期待您再次光临阿斯塔纳里克索斯总统酒店，并期待您的下次入住更加舒适惬意。 此致， 总经理 Tansel Tercan

酒店回复: 尊敬的客人！ 感谢您的反馈和客观评价！ 我们很高兴您注意到我们酒店的氛围和清洁度——尽管建筑年代久远，但我们为我们的历史感到自豪，并努力保持高水平的服务。 也感谢您的评论。对于您在接待处遇到的服务水平不足，我们深感抱歉。这不符合我们的标准，我们一定会开展内部工作，提高与客人沟通的质量。 至于午餐盒，您的意见已经转发给餐饮服务部门，我们一定会重新审查其组成，以满足客人的期望。我们期待再次欢迎您的到来，并将尽力让您的下次光临更加舒适。 真挚地， 总经理 坦塞尔·特尔詹