酒店回复: Dear guest,Thank you for sharing your experience. We sincerely regret the inconveniences you encountered during your stay. At Vincci Hotels, our goal is to provide comfortable and quality accommodation, and we are sorry that we did not meet your expectations on this occasion.We would have appreciated if you had informed us during your stay about the issues with your room so that we could have offered you a solution, such as moving you to another room better suited to your needs.Regarding the bottle of water, we provide one complimentary bottle on the day of arrival; additional bottles are charged, as is common practice in most hotels in the area.Concerning the power outage, we deeply apologize for what happened and want to assure you that we are taking measures to prevent it from happening again.We appreciate your feedback, which helps us improve, and we hope you will give us the opportunity to provide you with a better experience in the future.Best regards, Claudia DochadoGuest Experience ManagerVincci Capitol
酒店回复: Dear Guest,Thank you for sharing your feedback with us. We sincerely regret that you were not satisfied with the quality of the fruits during your breakfast. However, we were not made aware of any issues with the fruit, and had this been the case, we believe other guests would have also reported it. Nevertheless, we have forwarded your comment to our kitchen team to ensure that the highest quality standards are maintained.We apologize for any inconvenience this may have caused and sincerely appreciate your valuable input. We would be grateful for the opportunity to improve your experience on any future visits.Kind regards,
酒店回复: Thank you for sharing your feedback with us. We’re delighted to hear that you were satisfied with our excellent location, which allows easy access to many of the main attractions, as well as the peacefulness of the room despite being in a bustling area.We regret that you were not aware of our services for providing water and coffee, and we will be sure to review this for further clarity. We’re glad to hear that the Carrefour across the street was convenient for you, and we appreciate your understanding regarding the lack of a kettle in the room. As you mentioned, we are always happy to provide one upon request.Thank you once again for your comments, and we hope to welcome you back in the future.Kind regards,Teresa ZalduaGuest Experience ManagerVincci Capitol
不错的酒店，出门右边就是地铁。出门左侧就是西西班牙广场。右侧再右直行就是太阳广场等等总之出门左右两次步行都能到达景点。可以和前台要热水壶。需要自带拖鞋。住了两天。下次再去马德里还会选择入住的
我第一次独自旅行住这家酒店，体验非常棒。员工都超级友善，房间一尘不染。地理位置绝佳，就在格兰大道上，去哪里都方便，离地铁站也只有几步之遥。屋顶露台绝对是亮点，日落时分的景色美极了。我真的很喜欢这家酒店，也很享受在马德里的时光！
地理位置绝佳，员工非常周到细心，房间超级舒服，卫生也无可挑剔！
早餐很棒，还有一个很不错的屋顶露台，可以欣赏美景，放松身心。
强烈推荐，谢谢！
空调制冷效果很好，房间也很干净，酒店位置在市中心，非常方便。唯一有点遗憾的是没有烧水壶。
市中心的一次惊喜发现。早餐服务非常全面，屋顶酒吧不仅风景优美，视野极佳，而且工作人员也都是顶级的专业人士。洗衣服务非常出色，我唯一的小抱怨是房间的灯光控制系统让我摸不着头脑，以及几乎所有事情都坚持使用“APP”来处理。
不建议入住，非常差的酒店，装修又破又老，房间又小味道很臭。厕所的味严重跑到房里，没抽风机。房间空调很大声，房间隔音效果非常差！隔壁房间客人打呼噜和洗澡说话全听得到。
装修很落后。最可笑的是，连续住3天，两人入住的酒店，酒店只会在客人入住第一天给一瓶约300毫升的水，只要从冰箱拿那瓶300毫升的水要收3欧元/瓶。（酒店对面超市才卖0.26欧元/瓶1.5升。）
酒店房间晚上还会自动跳电闸！导致房间一个小时停电！！！！打了几次电话给前台才来重新打开电闸。
强烈推荐，一切都很棒！
第一天正常，第二天早餐的水果是酸了的，西瓜哈密瓜菠萝都不行，像是上了第一天剩的，太离谱了。其他都还行，定这家不建议含早，含早贵那么多给坏了的水果实在是无语
酒店位于马德里市中心主干道，周边有商店、咖啡馆、剧院，一切都近在咫尺，步行即可到达。地铁站就在酒店旁边。员工非常礼貌和友善。早餐美味丰盛，餐厅窗外的景色也很棒。
地点非常好，据大多景点可步行，地处繁华地带但房间非常安静。没有免费水及咖啡提供，但马路对面就是24小时营业的家乐福，非常方便。房间里虽不配备热水壶，但需要的话，打个电话给前台就送至房间了。非常满意。