酒店回复: Warm greetings from Concorde El Salam Hotel Cairo and thank you for sharing your valuable feedback following to your stay.We are delighted to know that we have managed to meet your expectations in terms of service provided by our staff. Thank you very much for your nice comments and looking forward to welcoming you back very soon. Sakina AKKA Guest Services Manager
酒店回复: We read with great concern your comments and this is definitely not the type of service we would like our guests to experience.. However,, rest assured that they will be communicated with the concerned departments for improvements.Please accept our sincerest apology and we hope to have the opportunity to host you again to improve your impression.Sakina AKKA Guest Services Manager
酒店回复: We read with great concern your comments and this is definitely not the type of service we would like our guests to experience.. However,, rest assured that they will be communicated with the concerned departments for improvements.Please accept our sincerest apology and we hope to have the opportunity to host you again to improve your impression.Sakina AKKAGuest Services Manager
酒店回复: Dear Valued Guest, Warm greetings from Concorde El Salam Hotel Cairo and thank you for the great rating. We truly appreciate taking the time to write such a great review and sharing your experience following to your recent stay at our hotel. We are looking forward to welcoming you back.Josephine Kirolos.Customer Service Manager.
酒店回复: Warm greetings from Concorde El Salam Hotel Cairo . Thank you for taking the time to share your experience following to your stay. We are delighted to hear that your stay was enjoyable and that our team met your expectations . We are looking forward to welcoming you back soon.Josephine Kirolos.Customer Service Manager.
5.0分
高级房
商务出差
房间比较大,质量还行。
离着机场近,方便进来和快速出去。
周围很安全,警卫保护比较好,服务周到有礼貌,帮忙拿行李。
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酒店回复: Warm greetings from Concorde El Salam Hotel Cairo and thank you for sharing your valuable feedback following to your stay.We are delighted to know that we have managed to meet your expectations in terms of service provided by our staff. We are looking forward to welcoming you back whenever your travels bring you back to the city. Sakina AKKA Guest Services Manager
4.8分
高级房
家庭亲子
有shuttle bus去机场,非常方便,一小时一班
环境设施像是比较老的五星酒店了。
附近在施工,不熟悉的司机找路找了很久没找到
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酒店回复: Warm Greetings from Concorde El Salam Hotel Cairo . Thank you for your visit and for taking the time to share your experience following to our stay in our hotel . We are delighted to know that you enjoyed your stay at the hotel and you were pleased by the environment and the hotel facilities . We are looking forward to welcoming you again . Josephine Kirolos. Customer Service Manager.
酒店回复: Thank you for taking the time to express your feedback regarding your stay at Concorde El Salam Hotel Cairo. Kindly be informed that your comment had been addressed to the hotel management for an action.Please accept our sincerest apology and we hope to have the opportunity to host you again to improve your impression.Sakina AKKA Guest Services Manager
在开罗出了车祸之后不想再转了,于是就定了机场旁边的酒店,准备注意一下就立刻回国,环境还是可以的,服务很不错,一直有人惯性对服务是不是满意?底下的每一个餐厅都很好吃。由于没有出门,所以三餐都在这里面解决,真的很不错。
房间很老旧,深夜就我一个人办理入住,办理了大半个小时,我还生病发烧呢。住一个房花了我三个房的钱,开始订了房,显示金额我才知道订了两个房。我马上又订一个房,把之前两个房取消。结果都不能取消
五星级的老酒店,这家五十年左右历史,有点旧的,又有点欧洲老式的调调,是我喜欢的调调。大堂里有钢琴现场演奏,院子里有一排排大树🌳和躺椅,围绕着泳池和鸟叫。老钱风。
边装修边营业,油漆味非常大,电钻声非常吵,关键我隔壁的房间就在装修,我的房间里全是油漆味,整个酒店到处都是油漆味,我是带着孩子住酒店的,我们无时无刻不在吸入毒气.五星级酒店早点种类非常非常少。太差劲了,不会再入住。
酒店很大气很高级,无论环境、前台服务、早餐质量、送机服务等等,都真正达到了高水平的五星级宾馆标准,也是在埃及住过的最佳酒店。如果自驾,到各处都不算远。
设施比较旧,但比较干净,在埃及算性价比较高的酒店了,打车到city center和citystar只要十多块钱,很方便。因为住得久,早餐工作人员会自动按我的喜好准备咖啡,加分。
房间比较大,质量还行。
离着机场近,方便进来和快速出去。
周围很安全,警卫保护比较好,服务周到有礼貌,帮忙拿行李。
有shuttle bus去机场,非常方便,一小时一班
环境设施像是比较老的五星酒店了。
附近在施工,不熟悉的司机找路找了很久没找到
酒店虽然比较老的,但是弄的很干净,美中不足就是我订了大床房,给我了确是双床房,而且房间对面一个房间在装修,味道噪音很大。
入住酒店时,有空房间但是说不能提前入住,要等到下午2点,提前入住要多交50美金;
交钱提前入住后,我订的是池景房,结果房型与所预订不符,可以看视频,给的是普通房压根没有池景;
进入房间后立刻联系携程客服投诉房型不符要求退差价,酒店表示不退差价给换一个房间;所以如果不投诉,是不是就这么糊弄过去给一个降级的房间;也没有表示任何歉意。
最后,订房间时备注期望房间安静,要求没有,再次换的房间直接就在大堂楼梯方便;
我觉得这个酒店不配赚我们的钱,一、涉及欺骗,给降级房型,二、无视用户诉求,三、有空余房间也说要两点后入住(对比埃及其它酒店不是)
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