酒店回复: Dear guest,Thank you very much for sharing your excellent review after your stay at the Madrid Marriott Hotel Princesa Plaza.We are delighted to hear that our location, the comfort of the room, and the layout of the wet and dry areas contributed to making your stay enjoyable. Comments like yours are a great motivation for our team.We hope to have the pleasure of welcoming you back very soon.Sincerely,Angie A. Guest Relations Agent.

酒店回复: Dear Guest,Thank you very much for sharing your detailed feedback following your stay at the Madrid Marriott Hotel Princesa Plaza.We are delighted to know that you found your room spacious and bright, that the workspace met your expectations in terms of cleanliness, and that our team provided friendly service. It is also wonderful to read that you appreciated our convenient location, with nearby metro connections, supermarkets, and easy access to the Royal Palace.At the same time, we sincerely apologize for any inconvenience caused by the renovation works on the ground floor. We understand that noise can affect the overall comfort of your stay, and we truly appreciate your understanding as we continue working on improvements that will enhance our facilities in the near future.We hope to have the pleasure of welcoming you back soon for an even more enjoyable experience.Sincerely, Angie A. Guest Relations Agent.

酒店回复: Dear Guest,Thank you very much for sharing your excellent review after your stay at the Madrid Marriott Hotel Princesa Plaza.We are delighted to hear that the spaciousness of the room was comfortable for your whole family and that you enjoyed a practical and pleasant stay. We are also pleased that the proximity to local amenities and shops contributed positively to your experience, as did the functionality of the sofa bed for your children to rest on.We look forward to welcoming you back on your next visit to Madrid.Sincerely,Angie A.Guest Relations Agent.

酒店回复: Dear guest,Thank you very much for sharing your fantastic review after your stay at the Madrid Marriott Hotel Princesa Plaza.We are delighted to hear that you enjoyed the spaciousness and cleanliness of the room, our renovated facilities, and the attentive service of our team, including the assistance with your luggage. We are also pleased that our location and proximity to transportation and shopping made your stay comfortable and convenient.Comments like yours are a great motivation for our entire team, and we hope to have the pleasure of welcoming you back very soon.Sincerely,Angie A. Guest Relations Agent.

酒店回复: DearJovita2060, Thank you very much for sharing your experience after staying at the Madrid Marriott Hotel Princesa Plaza. We are delighted to hear that you appreciate our location, the comfort of our renovated rooms, our gym, the breakfast buffet, and the friendliness of our reception team.Regarding the details you mention, we would like to inform you that toothbrushes are available upon request at the front desk for the convenience of our guests. We apologize for any inconvenience caused by noise during your stay, we are not currently renovating the hotel, so it is possible that the noise came from neighboring buildings. We also apologize for the room cleaning being done later than expected and will review our processes to ensure this does not happen again.We sincerely appreciate your comments, which help us to continue improving, and we hope to have the pleasure of welcoming you back very soon.Sincerely,Angie A. Guest Relations Agent.

酒店回复: Dear MainvhaiDxiaohuochai,Thank you very much for sharing your experience after your stay at the Madrid Marriott Hotel Princesa Plaza.We are delighted to hear that you highlighted the friendliness and professionalism of our reception team, as we work hard every day to offer attentive and personalized service to all our guests.We sincerely apologize for the inconvenience caused by the charge made after your departure. We are pleased to hear that the situation was quickly resolved and that the amount was correctly refunded. Comments such as yours help us to continue reviewing our internal processes to avoid similar situations in the future.We appreciate your understanding and look forward to welcoming you back on your next visit to Madrid.Sincerely,Angie A. Guest Relations Agent.