酒店回复: Dear Valued GuestThank you so much for your kind words and positive feedback! We’re truly delighted to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and it’s always rewarding to know that our efforts have made a difference.We hope to welcome you back again soon!Warm regards,The Eresin Hotels Sultanahmet Team
酒店回复: Dear valued guest,Thank you for taking the time to share your feedback. We're thrilled to hear that our front desk team made a positive impression and that you enjoyed our convenient location near iconic attractions like the Blue Mosque, Hagia Sophia, and the Grand Bazaar.We're especially pleased that you appreciated the stunning views from our terrace and the flexibility of enjoying breakfast either on the terrace or in the lobby, depending on the weather.Your feedback helps us identify areas where we can enhance our guests' experience, and we’ll take it into account as we plan improvements.We hope to welcome you back in the future for another memorable stay!Best regards,Dogan E.E-Commerce Supervisor
4.7分
豪华双人间
独自旅行
很好的酒店,前台服务很好,离景点很近,公共交通很方便
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酒店回复: Dear Valued GuestThank you so much for your kind words and positive feedback! We’re truly delighted to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and it’s always rewarding to know that our efforts have made a difference.We hope to welcome you back again soon!Warm regards,The Eresin Hotels Sultanahmet Team
2.2分
豪华双人间
情侣出游
房间很闷热,给的房间比平台上面展示的图片小,中央空调是坏的只能吹热风,没有专门的接送机服务
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酒店回复: Dear valued guest,Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. We take guest service very seriously, and we're disappointed to learn that we did not meet our usual standards during your visit. Please accept our sincerest apologies for the inconvenience you encountered.We would appreciate the opportunity to make things right. If you're open to it, please contact us directly so we can discuss your experience in more detail and hopefully welcome you back with the level of service we’re known for.Warm regards,Dogan E.E-Commerce Supervisor
点评来源 Trip.com
4.0分
家庭亲子
原文
翻译提供方:Google
酒店大堂外设有餐厅和酒吧,屋顶露台供应丰盛的自助早餐。
您还可以在酒吧享用鸡尾酒,欣赏海景和其他景点,尤其是在傍晚夕阳西下时分,景色格外宜人。
床比较软,在比平时更热的天气里,房间很难降温。
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酒店回复: Dear Guest,Thank you for your positive review. Our staff were thrilled to hear your kind words! We appreciate your feedback and hope to see you again soon. Best regards,
酒店回复: Dear Guest,Let us thank you for choosing Eresin Hotels Sultanahmet Boutique Class for your stay and we are glad we were able to meet and exeed your expectations. Our team is very happy that you enjoyed your stay at Eresin Hotels Sultanahmet Boutique Class and that you enjoyed our location. We would love to welcome you back in the nearest future.Kind Regards,
酒店回复: Dear Guest,Thank you for your acknowledgment of all the hard work and commitment by our associates! We will be sure to share it with them. We strive to provide the best possible service to our guests, and their satisfaction is our reward. We look forward to serving you in the future. Sincerely,
3.0分
其他
原文
翻译提供方:Google
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酒店位置便利,员工乐于助人。
我们被告知会有一张双人床,但他们给我们的是两张拼在一起的单人床。
只有一个床头柜,后来用一张茶几当做第二个床头柜解决了这个问题。
垃圾桶并不总是清空,我们不得不自己准备卫生纸和浴室垫,而且并不总是更换。
我们的水壶漏水了,但很快就换了。
早餐不错。
接待人员/酒吧招待员总体来说很乐于助人。
酒店距离大多数重要景点都在步行距离内。
清洁度一般。
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酒店回复: Dear Guest,Thank you for choosing to visit Eresin Hotels Sultanahmet Boutique Class. However, it was with concern to note that you were not 100% satisfied with your experience here. Hope you could give us another opportunity in future to welcome you back and prove that we can serve you better.With kind regards,Dogan E. E-Commerce Supervisor
酒店回复: Dear Guest,Thank you for choosing to stay at the Eresin Hotels Sultanahmet Boutique Class. We are committed to making our guests stay with us a memorable one and we appreciate your feedback. Our team is very happy that you enjoyed your stay at Eresin Hotels Sultanahmet Boutique Class and that you enjoyed our location. Once again, thank you for your excellent review and we look forward to welcoming you again soon at Eresin Hotels Sultanahmet Boutique Class.With Best Regards,Dogan E. E-Commerce Supervisor
酒店回复: Dear Guest,Thank you very much for your kind rating. We are proud that our convenient location, comfortable room and friendly staff contributed to your positive experience. Once again, thank you for your excellent review and we look forward to welcoming you again soon at Eresin Hotels Sultanahmet Boutique Class.Best Regards,
这家酒店的地理位置简直绝了!从酒店出发,步行至蓝色清真寺和圣索菲亚教堂仅仅只需要短短 2 分钟。这里可是欧洲区景点的集中地,不管您想去参观哪个景点,出行都极其便利,完全不用担心交通问题。
尤其值得一提的是酒店的接待工作人员,他们每一位都热情满满、体贴入微。从您踏入酒店的那一刻起,就能感受到他们发自内心的关怀。无论是解答各种疑问,还是提供贴心的建议,他们总是能做到尽善尽美。他们的热心周到服务,无疑为酒店增色不少,更让我们这些住客每天进出酒店时,心情都格外愉悦舒畅。
酒店周边的美食资源也相当丰富,附近密密麻麻地分布着十几家餐厅。无论是想品尝当地特色美食,还是体验异国风味佳肴,在这里都能轻松找到满足味蕾的选择。
前台工作人员和蔼可亲,设施略旧,电源是一个问题,没有床头插座。酒店就在景点附近,去巴扎、蓝色清真寺、索菲亚大清真寺不过百步。酒店露台景观很棒!根据天气情况决定早餐在露台或者1楼大厅。
很好的酒店,前台服务很好,离景点很近,公共交通很方便
房间很闷热,给的房间比平台上面展示的图片小,中央空调是坏的只能吹热风,没有专门的接送机服务
酒店大堂外设有餐厅和酒吧,屋顶露台供应丰盛的自助早餐。
您还可以在酒吧享用鸡尾酒,欣赏海景和其他景点,尤其是在傍晚夕阳西下时分,景色格外宜人。
床比较软,在比平时更热的天气里,房间很难降温。
与该地区的大多数酒店相比,这家酒店还算不错。空调不如美国酒店。此外,酒店的安全措施也略逊一筹,例如扶手、楼梯高度、电梯质量等等。
酒店地理位置优越,步行即可到达伊斯坦布尔所有主要景点。
酒店位于苏丹艾哈迈德区,地理位置优越,步行即可到达所有旅游景点。工作人员竭诚满足您的各种需求,真是令人赞叹。
我们在这里住了两个星期,订了两个房间。房间里的一切都很正常,包括淋浴、卫生间和空调。入住期间唯一让我感到困扰的是家具下面积满了灰尘。不过,如果我当时告知工作人员,他们就能解决这个问题了。尽管如此,我们仍然非常享受在这里的住宿,并不后悔这个决定,如果我们再次访问伊斯坦布尔,我们还会继续入住这里。
酒店位置便利,员工乐于助人。
我们被告知会有一张双人床,但他们给我们的是两张拼在一起的单人床。
只有一个床头柜,后来用一张茶几当做第二个床头柜解决了这个问题。
垃圾桶并不总是清空,我们不得不自己准备卫生纸和浴室垫,而且并不总是更换。
我们的水壶漏水了,但很快就换了。
早餐不错。
接待人员/酒吧招待员总体来说很乐于助人。
酒店距离大多数重要景点都在步行距离内。
清洁度一般。
地理位置优越,大堂漂亮,工作人员也非常优秀,他们竭尽全力让您住得舒心,尤其是接待员Bilal、前台经理Firat和服务员Murat,他们让我们的入住体验无比愉快。我一定会再来的,绝对不会后悔!
工作人员细心周到,乐于助人,对机场接送等费用以及刷卡和现金支付的差异都非常透明。酒店地理位置优越,靠近主广场,而且晚上也相对安静。我们入住时正值淡季,非常感谢酒店为朋友升级到套房,还为我们安排了一间不错的房间,而且价格没有差异。我们没有在酒店用餐,只是因为附近有很多餐厅。唯一不足的是水槽排水很慢(工作人员尝试过修理,但只成功了一部分),而且房间温度过高,而且房间的温控器无法控制。我们对暖气没什么意见,因为需要的时候可以开窗。以后还会再来住的。