酒店回复: Dear PPjiang,Thank you very much for sharing your feedback with us. We’re delighted to know that you appreciated our clean and modern facilities, as well as the good and responsive service from our team. It’s great to hear that our convenient location next to the metro and Carrefour made your stay more enjoyable.We’re sorry to hear that your experience at the café across the street did not meet your expectations, although it’s not managed by our hotel.We truly value your comments and hope to have the pleasure of welcoming you again soon for another comfortable stay in Madrid.Kind regards,LoredanaGuest Relations
酒店回复: Dear Guest,Thank you for sharing your concerns. We are very troubled to read your message, and we want to assure you that the situation you described is not normal and has never happened before at our hotel. We have hosted countless guests over the years, and we have never had any incident involving theft by any member of our team.We take security and guest trust extremely seriously, and we are committed to investigating this matter thoroughly. Please contact us directly at l.tetilla@1881hotels.com with your reservation details so that we can clarify and resolve this issue as quickly as possible.We greatly value your safety and satisfaction, and we hope to restore your confidence in our hotel.Kind regards,LoredanaGuest Relations
酒店回复: Dear Guest,Thank you very much for taking the time to share your feedback with us.We’re glad to hear that you found our location convenient, especially with the nearby metro station, and that you were pleased with the spacious room and reasonable pricing.A special thank you for highlighting our colleague Alfonso Concejo, we will gladly pass along your kind words. Recognition like yours is truly encouraging and appreciated by our team.We hope to have the pleasure of welcoming you back on a future visit to Madrid.Warm regards,Guest Relations
设施比较新也算干净，服务很好，有求必应，位置虽然不再市中心，但就在地铁口，去景点也很方便，旁边还有个家乐福，非常方便，但是门口对面的咖啡馆服务和食物都不太行。
房间是小，但是装修很现代，硬件不错，早餐很好，居然有油条。
一切都非常完美。我预订的是单人房，但免费升级到了行政房。员工们都非常冷静且有礼貌。我的入住手续是由豪尔赫（Jorge）办理的。他非常谦逊和友善，所以我在这里特别提一下他。
位置很好，步行两分钟就能到地铁站和公交车站。
我向他们要了熨斗和一些绿茶包，因为房间里的已经用完了。他们的服务很好，所有东西都立刻送来了。
这家酒店环保又时尚，装修布置得很漂亮。房间干净卫生，空调也很好用！网络连接也很棒！早餐和餐厅的饭菜都非常美味。我受到了热情的欢迎，工作人员非常友好和乐于助人。晚上一点也不吵。强烈推荐您来马德里入住！
酒店离地铁5号线非常近，观光出行很方便。早餐种类丰富，味道也很棒。房间干净整洁，工作人员都非常友好。强烈推荐！
很不错的酒店。前台的每个人都非常友好。离机场大约15分钟。唯一的问题是房间里的WiFi信号不好，只有站在门口才能连上，房间里面完全没信号。另外，我入住的时候，毛巾和毛巾架上还有别人的头发。浴室很大很舒服。
服务一流，招待周到，房间舒适，设施一应俱全。简直太棒了。我们一定会再来的。
我们一共订了两晚，第二晚我们要求换一个房间，酒店工作人员和我们说要12点才可以空出房间，可以帮我们搬行李。于是我们按计划出门了，把贵重物品都带走了，行李也锁起来了。晚上到房间时，发现行李箱密码被动了，而且包里的东西也被翻了，还丢了一根多头数据线。幸好现金证件啥的都带身上了，出门在外还是得多小心。
简直绝了！！！酒店超级棒！位置、房间、床、浴室——一切都无可挑剔！绝对会再来的！只是前台的工作人员可以再友善一些……办理入住和退房时都感觉不太受欢迎……:(
还可以这家酒店，位置虽然不是城中心，但是附近就是地铁很方便，房间挺大的，价格也不会贵
前台Alfonso Concejo的服务很好，值得表扬