酒店回复: Kære Charlotte,Tusind tak for din venlige anmeldelse. Det glæder os at høre, at I nød jeres ophold hos os, og at vores personale kunne være behjælpelige. Vi håber at få fornøjelsen af at byde jer velkommen igen.
5.0分
其他
Everything (outside & other rooms) was loud. Didn't sleep well because of the noise levels. But every other aspect about this hotel was top tier!
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酒店回复: Thank you, Dianne, for the thoughtful feedback. We’re happy you enjoyed the hotel overall, but we’re sorry the noise affected your sleep. We appreciate you letting us know and hope to host you again under quieter conditions.
5.0分
其他
The room was clean and spacious and the staff were very friendly and helpul. It was the best hotel experience I've had in years.
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酒店回复: Dear Marcus, Thank you so much for sharing your experience with us. We’re thrilled to hear that you enjoyed a clean, spacious room and that our team made you feel welcomed and supported throughout your stay. Knowing that this was your best hotel experience in years truly means a lot to us. We hope to have the pleasure of welcoming you back on your next visit to Louisville.Warm regards,Francisco.
4.0分
商务出差
The breakfast was fine. On half of the mornings, I experienced an empty coffee pot. Also, I was unable to locate any decaffinated teas.
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酒店回复: Hi Scott,Thank you for your feedback. We’re glad to hear the breakfast was fine overall, and we appreciate you letting us know about the empty coffee pot and the difficulty finding decaffeinated tea. We apologize for the inconvenience — that’s not the experience we aim to provide. We’ll address this with our team to ensure items are restocked consistently. We hope to offer you a smoother breakfast experience on your next visit.
3.0分
其他
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Traffic noisy was HORRIBLE!! Loud vehicles all night long. We stayed in a king handicap room, not that we needed it, only room available for our room type. The bed was literally only 2 foot high and not that comfortable. The toilet was about as low, not even handicap height. If a person in a wheelchair stayed in this room they would have a hard time using both of these. It was a horrible room. It was on the W. Jefferson Ave side.
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酒店回复: Hi James,Thank you for taking the time to share your feedback. We’re very sorry to hear that your stay didn’t meet your expectations and that noise from the street affected your comfort. We understand how important a good night’s rest is and apologize that the location of your room caused a disturbance.We also appreciate your comments regarding the accessibility features in the handicap room. Your feedback helps us identify areas where we can improve to better accommodate all guests. We’ll review the room setup to ensure it meets accessibility standards and provides the comfort our guests deserve.If your travels bring you back to the area, please contact us directly — we’d be happy to find you a quieter room away from street traffic to ensure a better experience.
5.0分
商务出差
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Very comfortable and clean. There were lots of lights in my room, but none at the desk, so the desk was in a very dark corner. Made it a little hard to see when working at night.
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酒店回复: Hi Ilene,Thank you so much for your feedback! We're glad to hear you found the space comfortable and clean — we take pride in that. We really appreciate you pointing out the lighting issue at the desk. That's helpful to know, and we’ll look into adding a better light source there to make working at night more comfortable. We hope to welcome you back again soon!
5.0分
朋友出游
Great choice to visit Louisville Slugger Factory. Walking distance to there. Also walkable to plenty of shops. Really nice stay. Well maintained.
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酒店回复: Dear Timothy, Thank you for sharing your experience! We’re delighted to hear you enjoyed your stay and our convenient location near the Louisville Slugger Factory and local shops. We appreciate your kind words and hope to welcome you back soon to TownePlace Suites Louisville Downtown.Warm regards, Francisco.
房间不算大，中规中矩，早餐还不错，周围没什么商业，比较冷清，不过整个城市都人气不高
品牌连锁，品质有保证，性价比比较高
酒店服务很棒。我唯一的建议是清洁一下房间里的空调出风口，因为上面积了很厚的灰尘。
服务一流，酒店也很棒，Francisco帮了我们很多忙，让整个过程更加轻松便捷。
很棒的酒店。我们住了一晚，这里应有尽有。工作人员非常乐于助人。
Everything (outside & other rooms) was loud. Didn't sleep well because of the noise levels. But every other aspect about this hotel was top tier!
The room was clean and spacious and the staff were very friendly and helpul. It was the best hotel experience I've had in years.
The breakfast was fine. On half of the mornings, I experienced an empty coffee pot. Also, I was unable to locate any decaffinated teas.
Traffic noisy was HORRIBLE!! Loud vehicles all night long. We stayed in a king handicap room, not that we needed it, only room available for our room type. The bed was literally only 2 foot high and not that comfortable. The toilet was about as low, not even handicap height. If a person in a wheelchair stayed in this room they would have a hard time using both of these. It was a horrible room. It was on the W. Jefferson Ave side.
Very comfortable and clean. There were lots of lights in my room, but none at the desk, so the desk was in a very dark corner. Made it a little hard to see when working at night.
Great choice to visit Louisville Slugger Factory. Walking distance to there. Also walkable to plenty of shops. Really nice stay. Well maintained.