Our roim was spotless, and every staff member we had contact with was very helpful and pleasant!
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酒店回复: Thank you for your wonderful review! We’re so glad to hear that you enjoyed your stay and that our team made your experience smooth and welcoming. We’ll be sure to share your kind words with him and the rest of our team. We look forward to welcoming you back to Fairfield Inn & Suites Statesville soon!
1.0分
其他
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Frequent flashing lights in room
Frequent flashing lights from the smoke detecter. They said all the rooms were like that and offered a sleep mask which I cannot use and the front desk staff could care less. Ridiculous to expect guests to deal with this and also to expect guest to get dressed to retrieve a mask if they are able to use one...especially since it was 2 in the morning.
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酒店回复: Thank you for sharing your experience with us. We’re truly sorry for the frustration you encountered with the smoke detector light and the way the situation was handled during your stay. While the indicator light is a safety feature required in all guest rooms, we understand how disruptive it can feel, especially late at night. We also apologize that our response did not make you feel cared for — that is never the impression we want to leave. Your feedback has been shared with our team so we can better address guest comfort while maintaining safety standards. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide a more restful experience in the future.
5.0分
其他
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From the wonderful ease of check in with the AMAZING Vickie to entering a room that was absolutely spotless our stay was fabulous! Breakfast was a great way to wake up after a super restful night; homemade waffles, an oatmeal bar and fresh coffee tickled my nose and lead me out of the room even before I could enjoy the huge, amply stocked pristine shower with exquisite water pressure...but I enjoyed it after breakfast! Kudos to the staff who went so far above and beyond to make our stay phenomenal! We will be back! 😍
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酒店回复: Thank you for sharing your wonderful feedback with us. We’re delighted to hear you enjoyed our friendly staff, clean accommodations, amazing amenities, and convenient location. Your compliments are appreciated, and I always welcome any additional feedback or suggestions. We look forward to welcoming you back to The Fairfield Inn and Suites by Marriott - Statesville again soon!Best regards,Kim Bruce – General Manager
来夏洛特出差，住工厂附近，很干净，下次还住这里
我们来这里是为了参加一场葬礼，所以当时压力很大。酒店员工非常棒，乐于助人，而且很体贴！不过，我必须提一下那位给我办理退房手续的女士，她是例外。她态度很冷淡，让我感觉像是在打扰她。但她并不会影响我对这家出色酒店的整体评价！！下次再来北卡罗来纳州探亲时，我还会选择住在这里。
早餐种类不多，但很精致。房间的卫生状况非常好。床和枕头都很舒服，员工也很亲切。
真是一家好酒店。
各方面都不错
友好的前台和舒适的酒店。强烈推荐。
这是一家舒适安静的酒店，前台工作人员非常友好。
好的
Our roim was spotless, and every staff member we had contact with was very helpful and pleasant!
Frequent flashing lights in room
Frequent flashing lights from the smoke detecter. They said all the rooms were like that and offered a sleep mask which I cannot use and the front desk staff could care less. Ridiculous to expect guests to deal with this and also to expect guest to get dressed to retrieve a mask if they are able to use one...especially since it was 2 in the morning.
From the wonderful ease of check in with the AMAZING Vickie to entering a room that was absolutely spotless our stay was fabulous! Breakfast was a great way to wake up after a super restful night; homemade waffles, an oatmeal bar and fresh coffee tickled my nose and lead me out of the room even before I could enjoy the huge, amply stocked pristine shower with exquisite water pressure...but I enjoyed it after breakfast! Kudos to the staff who went so far above and beyond to make our stay phenomenal! We will be back! 😍